First, I'd like to say that the information on this page is currently inaccurate. The owner of…read moreDixonPhoneDr is no longer Kenneth Hibbard. The name got bought by a man named Jake Adams, who is the current business owner. I originally had this place as a 2 star review, but after dealing with the current owner, Jake Adams, after I made my review, I marked it down to 1. He took my review off facebook and blocked me from it, so the only place I can remark on his outstandingly horrible customer service and professionalism is here on Yelp! I even left a 1 star review on another account, and he got it removed because "we had never had business together". He does this maintain a good appearance. In a nutshell, Jake Adams is very incompetent as a business owner & incredibly rude. He failed to fix my phone, and in the end, I had to order an all new one although he claims my phone was in perfect working order after he fixed my screen. Yes, he fixed my screen, but badly. It was flaking and coming off. I could fit my nail under it, and he completely ruined my camera lens where all my photos were foggy or had black specks of debris over them. His work is subpar for the prices he has and the time it takes to fix them. After the bad review, he also texted my mother, for some reason thinking her number was mine. I used her phone once to contact him and tell him I was going to pick up my phone. So after I had blocked him on facebook, he started to text her, and she kept saying she didnt know who he was, and he kept insisting she knew who he was and that he had a list and "she was on it". Who does that? Here are screenshots detailing my experience with the DIxonPhoneDr. It includes my original review and private messages he sent me after I reviewed his business, plus photos of his work on my phone. There are also screenshots of other people who have complained about him on facebook in a sub folder within my drive. https://drive.google.com/drive/folders/0B8GZ4Xk4HXCKUmZxVWNXTm05SlU?usp=sharing

Similar experience as Cynna B. If I could give 0 stars I would! Jake the fake should be his name…read more He replaced an IPhone 7 screen with a cheap one he later admitted he got off amazon, when it was picked up it wouldn't hold a charge. He then stated he would replace the battery and charged more. After weeks off having the phone it was obvious he wasn't going to fix it. I took it to a PROFESSIONAL and was told the cheap screen he replaced it with was causing the battery not to charge. When it was actually replaced correctly with the proper equipment found out he damaged the front camera. Ended up paying way more to fix the initial problem plus the ones he caused. He refused to refund!!!!

he was great! they did a great job in fixing my headphones. super fast service at fair priceread more

They do a great job with being efficient but they recently replaced my screen this past march and…read morenow my touch sensitivity will shut off and I have to constantly turn my phone on and off to reconnect my screens ability to function. So they are fast but might be too fast and miss some details with reconnecting a new screen to you phone. I have gone other times and it has been great! It was $125 for new iPhoneXR screen so it is definitely on the pricey side. Sad that this last time has made my phone more difficult to use. A refund or re-repair would be lovely but I have lost that receipt since because I am used to trusting their services.

Brought my desktop there to check if it needed a new power supply and they checked for free and…read morerepaired it to my satisfaction.

From the owner: Computer, Mobile phone, TV & Electronic Repair, FedEx, Western Union, Title and Registration…read moreavailable at The Kings Of Connections LLC

I forgot my password to my MacBook and totally messed everything up. I took it to Wes and he had it…read morerepaired in an hour at a very good price. Very friendly and professional. I highly recommend Diedrich Tech Repair for your tech issues.

Reliable, affordable, pleasant. More importantly, Wes is an excellent analyst, not looking to break…read moreyour bank, honest. He has been helpful on phone problems, laptop, printers and general advice about computers. And helped me purchase an appropriate printer when mine was starting to chronically act up. Highly recommended. Glad he is in Galena.

I had an LED changed on an instrument cluster from a Jaguar. He had to do tons of research to get…read moreinfo on the forign car. It turned out to be a very tedious project. I put the cluster back in and it worked perfect. Probably would have been thousands from Jag. Super happy, and price was extremely reasonable!

From the owner: All Types of Electronic Repairs…read more Products: Used TV's Services: TV Repair Computer, PC and Laptop Repair Electronics, iPads, iPhones, Samsung Phones, Car Dashboards, Gaming Rigs, Monitors, Circuit Boards, Video Game Consoles and Laptop Repairs

I brought in an iPad that had the metal part of the charging cord stuck in the port. Luke had it…read morefixed in about 10 minutes and it charged perfectly! He was super nice to deal with also :)

This business is a scam. The owner Terry or owners husband has horrible customer service. I was…read morecalled an asshole for being upset with the service here. Absolutely unprofessional to go along with terrible work. It's crazy I should have checked here first. This Terry guy is unbelievably unprofessional and lies in literally every negative review. Don't go here - do yourself a favor. Dudes an asshole. Terry read your reviews here bud. Continue to treat your customers horribly and your business will suffer. I stand by everything I said - was lied to on multiple occasions and nothing was done to make my experience better. I paid $50 to be called an asshole by the "business owner" who worries more about lying on negative reviews than he does making things right. Again go to Best Buy and save yourselves the trouble of dealing with this man. The comment below is a great example of lying to try and cover the businesses ass after putting a customer through a horrible and honestly uncomfortable experience.

I have received one of the best service from this place. They fixed my broken phone which has lots…read moreof data and memories which means everything to me. They helped me transfer and back up all that data to a new phone which added a piece of mind to me. I am really happy for their help. I will recommend everyone i know.

Came in with a shattered screen..My provider Verizon stated could not find my screen. wanted to…read moreupseell me a new phone. these guys took care of me right away! Thanks.

Miguel is an easy person to work with. He is understanding fair with prices. The time that I was at…read morehis establishment I heard compliments from two different customers about him! They both said he was great at what he does! Keep up the great work!

I went in to get my screen fixed only as that was the only thing that was messed up, when I went…read moreback to pick up my phone, THEY messed up my face recognition!!! And wanted to charge me an extra $70 or so to get it fixed. Again, they messed it up and wanted to charge me to get it fixed. Unbelievable. That's another client that they lose. I went ahead and also switch to T-mobile. As I had pre paid phone contract with them. Never stepping a foot in there again.