The only reason I am even giving them one star is because I have to in order to write a review. DO…read moreNOT GO HERE IF YOU VALUE YOUR SANITY! They are criminals and I fully intend to sue them. Not only did they change my service plan without my knowledge (causing me a $700+ bill until Cellcom took care of it), they also took advantage of my teenage son (who is not authorized whatsoever on my account). He cracked his screen and took his phone in to get an ESTIMATE for having it fixed. They told him to leave it there and they would call him with a quote once they had one of their techs look at it. About a month later, they called him to tell him that he needed to pay his $100 bill and pick up his fixed phone! First of all, he never signed anything authorizing them to fix it. Second, he's not authorized to give permission to have a phone that I am paying for fixed! Third, they never verified the amount or whether or not to proceed with the repair. Then, when I got involved to inform them of the "miscommunication", the manager, Katie, immediately started screaming at me and told me that the only way I would get the phone back is by paying for it or in pieces and if I didn't like it I could "suck it". I have called the police and the BBB and am on my way to the courthouse to file a civil suit as soon as I finish this review. Like I said, don't ever go there.

From the owner: I&I Wireless of Waupaca has been a locally-owned Authorized Agent for Cellcom since 2006. In…read moreaddition, we offer small printing and copying services. Our staff prides ourselves on offering the most extraordinary customer service in the industry! Purchasing electronics can be a difficult decision; we are here to help you through that process!

I was in the Berlin Store yesterday with a friend of mine who wanted to look into a new cellphone,…read morewith NO IDEA what she wanted. Mary Jo was the employee who worked with us. She explained the different phones available, detailing the different features. She answered EVERY QUESTION {WE HAD MANY!} and left happy with our purchase. Nancy {my friend who bought the new phone} was a bit confused today, so we went back to the store. Mary Jo was there and she answered EVERY QUESTION Nancy had. Mary Jo was kind, courteous, knowledgeable and very patient with us. Please don't let her move on to another career---SHE IS A KEEPER! Sincerely, Dennis Klak

I would give less than 1 star because of the store manager, his attitude, and his refusal and…read morestatement that they do not provide customer service. I was in store when he began arguing with a customer telling him that they don't provide customer service. What??? I left and will not be a customer.

If you plan on passing away, make sure you cancel all things Verizon first. Tried taking my mom off…read morethe account (as the main person and her plan/phone) and they kept me on the phone for 10 HOURS. I was literally on the phone off and on with them from 10 AM to 8 PM before I finally called it quits because it was going absolutely nowhere with no progress in sight. Their customer service employees are very rude and offer no real support or help. I'd have a better conversation with my now dead mother compared to this staffing. Absurdly disappointed and will never come back to this company. Don't plan on passing away ever if you're using this company. They'll want you to still pay for the dead person AND want to talk to them

I went in with questions about new Internet in my area and was told about a promo that I would get…read morea nentendo switch and a 35$ price lock for like 3 years. Then she looked at my account and said that I had all these "banners" on my account and I was eligible for a buyout (which only had abot 2 months left of payments. Maybe 3.) And I was told I would get my full trade ins. Si I traded in 4 phones and got the Internet. My iPhone 17s were on back order for almost a month but my Google and Galaxy 25 were good to go. Now fast forward to November 1st, almost a month after I had been in the store (I know because it was my birthday on October 4th, we got the new iPhones and it took about 2 weeks to return the trade-ins. I took them both to the store at the same time, to the same rep, but for some reason 1 can not be found. While I was there.I asked about the prime I was told that I had been signed up for the wrong one and was not eligible. He said he could fix it and I left the store with the Ultimate internet plan. I feel like Verizon is more than happy to sell, sell, sell but when it comes time to fix what they need to, the find themselves lacking. Please fix what you broke Verizon.

Gavin is very good at diagnosing and fixing devices. I've had numerous ipads fixed by him. He's…read morereplaced screens and batteries for me. He is very efficient, honest and he is very reasonably priced. I highly recommend him. A few of my friends have had their devices fixed by him and have also had great experiences with him

Canceling my wifi was a 1 hour phone call for no reason, & returning equipment I waited over an…read morehour with 2 people in front of me at the Appleton location when I arrived. Do NOT recommend. If you're returning equipment just figure out how to mail it. We switched to AT&T fiber for better pricing (consistent, at least) & customer service. Workers seem fine it's not them entirely it's the company. Don't do it, go with someone else. Not to mention their service is inconsistent and about 1/2 of the speed you pay for. Don't do it.

After decades with Spectrum and extortionary costs, along with dismal in town (Appleton) speeds…read more(contrary to what they advertise), we finally switched to TDS. Our monthly cost have gone from $250/ month to $50 a month which is guaranteed for 2 years. We still get all the streaming services as before (using Roku stick for both services.) Best of all our internet speed has gone from 60-75 Mbs to 500 Mbs upload as tested with a speed tester. What's really unbelievable is that we waited so long to do this. And having to going in to the Spectrum store in Appleton (which is mandatory to discontinue the service) we did not complain and were friendly, being happy to be rid of this costly and terrible internet speed service. The agent on the other hand looked like he was a ticking time bomb ready to explode at any second. Even though it was a terrible visit experience, we were just as happy coming out of the store as going in, being relieved at having made this switch.

I live in an apartment building that had provided new lease terms since last year, that essentially…read moreforce residents to use this wifi. It is actual garbage. Before we had Spectrum, and everything was fine, it would be a bit spotty mostly at night, but it never went fully out for hours. Well, this one does. This now makes the second time the wifi has been down for the entire building, and its been 9 hours and counting. Not to mention it is laggy and spotty at all times of the day, especially with multiple people on it. At least our other wifi was usable. What the fuck is the point in having wifi you cant even use? And when I call the customer support line, the dude himself didnt even know what the issue was. This is ridiculous, and the incompetency is clear. Run for your life if you are thinking of using this.​

Just got off of the phone with Cindy, a lovely woman who set me up with new service. She was super…read morekind and helpful! Can't wait for my service to be installed next week! I'll be back to let you know how service is. :) I'm a heavy user so fingers crossed!