The team there was very friendly and super helpful! I went in not sure what carrier I should go…read morewith, and they were very knowledgeable and worked with me. I had problems with ATT for 2 days, and they were always very patient with me and helped me find the right answers. Specifically - Scott was very helpful!

I worked with Vanessa at the Watertown Wi store in May 2022. I was quoted $220 a month with all…read morethese FREE add-ons that came free including a new phone, replacing both my and my husband's phones, new iPads and new watches and was told I would save $70 a month from my current bill. It is over a year later, I pay $345 a month for all of these additions and after literally months and months of calling her and no response after many messages and texts directly to her phone, and 3 different 1 hour phone calls to Verizon directly, she hasn't had the nerve to call me back or help me adjust my over $100 a month higher bill. All she kept saying was the paperwork was still getting worked out. Will NEVER GO BACK to this store and will tell my friends the same. Next time I will take a picture of the quote I am given as she wrote this on a piece of paper! I never write reviews but Vanessa is a coward and even the manager there didn't call me back after I was very patient with waiting for responses from both of them. Highly disappointed

Very fast and friendly service. They fixed the screen on my iPad in a few days for a reasonable…read moreprice.

The mall is a bit too crowded for my tastes, mid-Pandemic, but if you do have to be be in here for…read moreany other reason and you need to replace the glass on your phone, Pit Stop Fix is convenient. The prices are comparable to the free-standing phone repair chains, but for the common replacement repairs this place is faster. If he says come back in half an hour, your phone will be ready in 25 minutes. They've also got some really ugly sparkly phone covers if you're into that sort of thing. I don't want to know you if you do.

Great prices, very helpful. The staff will take there tine with you and help trouble shoot your…read morephone!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Watertown store today.

Yesterday afternoon my phone screen went completely green on my iPhone. I did some Google searching…read moreto see where I could take it in to fix, and a prince range on what it would cost me. During my search I came across smart tech and went through the reviews and the photo gallery of previous work. I was very impressed, and I decided to send them an email. They got back to me within 10 minutes, and they were able to help me the following day. Ryan came to my office, I handed him my damaged phone and fixed it in under 15 minutes. I'm extremely satisfied with the quality of the repair. My phone looks brand new!

Ryan does great work. I was able to book a same-day appointment with him to repair my iPhone. He…read morecame to me and fixed my phone in his mobile workshop in less than 20 minutes. Great service, fair price. Highly recommend!

I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

I was promised a promotional rate of $180.00 for a new plan. I was told that it would take "a few…read moremonths" to get the credit. After 6 months and a good 40 phone calls to this place, I still have not gotten the credit and am being billed $220.00. They keep promising to call back but never do. I suggest doing business with a more trustworthy establishment.

After reading the reviews from years ago we went there in hopes that the service was better. we…read morechanged the service from sprint to us cellular to save money. bad idea, first the manager had an attitude cause we were there in the evening. Jenna however did do a great job and was amazing, but don't be fooled unlimited data just means they shut it off after downloading all my apps at home and watching a show on netflix. I apparently used too much data so they all but shut my phone off. I have to wait 17 days to be able to use my phone with out connecting to wifi. I do not recommend this location or us cellular as a service.

If you own this business, I have a few ideas that could improve business:…read more(1) Answer the phone. (I was trying to call to give you business) (2) Fix the Google web link. (It's broken) (3) Phone message is generic. Make it yours and professional. (4) If your no longer in business, let us know. ** A review for your Waukesha business from Oregon and Michigan?? Really.

I have yet to get some response for my cracked screen. A minor crack that the 1st motoz3 screen…read moredidn't adapt....couldn't get the screen to react. so i wait 2 days, and have left 4 texts, a few FB comments and want to know wth is going on. ALEX UNLESS YOU ARE DEAD ANSWER THIS I WANT MY PHONE REPAIRED OR A REFUND OF MY MONEY FOR THE REPAIR YOU PROMISED BUT DIDN'T COMPELTE.

I was formerly the general manager for the ZAGG kiosk in Madison WI for Leslie and Mike Walker, the…read morefranchise owners. Please keep in mind that this was a franchise location and NOT directly involved with ZAGG as a company outside of selling their products. After being open since September the owners had hired an insane trio of worthless employees who had been stealing from the location, treating customers rudely and basically running the place into the ground. I was hired in January to fix the situation. Right away, none of the employees liked me as I was tightening security, not letting them screw around or steal and scheduling and trying to get them off their motivated to work instead of diving into their cell phones all day. Needless to say all of them quit or I had to fire them. So then I replaced them with more reliable staff. Even to the point of hiring a good friend who needed work and driving him to and from work each day he was on as he had no car. Then it became clear that the problem with sales wasn't just the previous staff. While the zagg products are good, the screen protectors are far too over priced at most franchise locations compared to those available online, at franchise locations in other states and with other brands at other store fronts in the very same mall we were in. The location owners were also charging an insane warranty replacement price that most zagg retailers and the mail in service with ZAGG do not charge customers. If they had put this kiosk in one of the stores or outlets closer to UW and kept a more fair price point on the screen protectors and warranties, they wouldn't have had a problem selling screen protectors at all. There are hardly any screen protection retailers in the UW area and collage students are a prime market for the service. The west towne mall location where this kiosk was is simply a place students do not shop in Madison. It is too far from the campus area and there is a larce commercial street mall right on the campus. I tried to tell the franchise owners this several times and even found three locations on the UW campus willing to host us in their stores on cross promotional deals but the owners simply ignored it. The franchise owners were also asking us to fake warranty returns to zagg for screens that were defective, did not properly attach to a customer's phone or ruined by the on demand screen cutter which was defective. The franchise owners refused to repair or replace it. Eventually the franchise owner's wife rolled into town on Feb 10th, 2017 to lay everyone off and closed the store with no prior notice even though it was obvious the choice had been made weeks before when I submitted the sales and market reports showing that the place would never be profitable on it's own. THEN the franchise owners (keep in mind this is not zagg corporate but a group of people franchising for them) tried to accuse us of stealing from the location and not properly administrating the location. It is a good thing I began collecting evidence to the contrary only a week after i was hired and noticed things were fishy. I have every sales report, bank drop report and even pictures of the fake warranties they were trying to pass over onto ZAGG. The last and final sale completed at the kiosk was a screen replacement for a woman's tablet that had been ordered weeks ago but never arrived. The franchise owner's wife put it on and it was full of dust when she placed it on the customer's tablet. She then told the customer to come back in a few weeks and she would replace it. Not even telling her that the location would be closed by then. It is likely that you will not see another ZAGG location in Madison ever again. I honestly DO NOT understand what these people were thinking or why ZAGG would allow people so incapable of running a business to run a franchise location for them.

I had an IPhone that was not charging on the cord anymore. The staffer told me exactly what he…read morecould do, two options, and the cost. I was completely satisfied. It took about 15 minutes in all. I also went in the morning when there was less mall traffic. A good service and polite staffer too.

Henry helped me with my super broken phone to get my service switched to my good phone I appreciate…read morehis patience and speed and very easy to understand thanks Henry

The store is usually busy, and I think that's a testament to their good work. We have been…read morecustomers for 10+ years and have always been happy with the Fort Atkinson team. We drive past 3-4 other US Cellular stores to see the folks in Fort. Keep up the good work!

I can't speak to the Watertown location. However, engaged with shop in Fort Atkinson to evaluate…read moreand sanitize (2) business laptop PC's prior to donating them to a shelter in FL for homeless female veterans. They replaced CMOS battery in a laptop competently. However, they quoted $150 each to "sanitize" the laptop computers. This is crazy as both computers had valid Windows 10 COA and license keys affixed to their respective laptop case(s). Second, all they did was reformat the hard drive and re-install Windows 10 one the first laptop which does NOT 'sanitize' the equipment preventing recovery of personally identifiable information. Unfortunately, I didn't learn their definition of 'sanitize" until after receiving one laptop back and finding their efforts lacking. Customer Service was lackluster and they barely seemed to acknowledge my presence until it was time for payment.

I bought a computer from this company a few years ago. The computer has had a few problems, and…read morethe techs were professional and seemed knowledgeable. I purchased a virus protection program that renews annually, with an annual cost of around $45. The payment policy of this business is improper, at least in my experience. I spend half of my time working in Florida. I rarely pay with checks, nor do I ever have to given alternative payment methods online. When in Florida this time, I received a bill for the renewal of this service. I informed the store manager that I would not be able to send a check until I return in mid-November and have access to my checkbook. I also offered to pay by credit card, but the company charges a fee for using their portal and otherwise paying online. I never agreed to this fee and I will NEVER pay a company extra money to simply pay my bill. When I explained this, the owner of the company cut off my virus protection for non-payment, even though I was ready and willing to pay upon my return to Wisconsin. Now, my data and all of my confidential client files are exposed and vulnerable. This is a huge emergency, as I am an attorney. I will have to hire someone to go to my home and install a virus protection plan to avoid compromising this data. Even though I warned the owner that he would be responsible for any damage to my data, he continued with condescending, unthoughtful e-mail communications and refused to even consider waiving his inappropriate fee. This may be an unfair trade practice, which I will explore with the appropriate authorities.