I can't speak to the Watertown location. However, engaged with shop in Fort Atkinson to evaluate and sanitize (2) business laptop PC's prior to donating them to a shelter in FL for homeless female veterans. They replaced CMOS battery in a laptop competently. However, they quoted $150 each to "sanitize" the laptop computers. This is crazy as both computers had valid Windows 10 COA and license keys affixed to their respective laptop case(s). Second, all they did was reformat the hard drive and re-install Windows 10 one the first laptop which does NOT 'sanitize' the equipment preventing recovery of personally identifiable information. Unfortunately, I didn't learn their definition of 'sanitize" until after receiving one laptop back and finding their efforts lacking. Customer Service was lackluster and they barely seemed to acknowledge my presence until it was time for payment. read more

I bought a computer from this company a few years ago. The computer has had a few problems, and the techs were professional and seemed knowledgeable. I purchased a virus protection program that renews annually, with an annual cost of around $45. The payment policy of this business is improper, at least in my experience. I spend half of my time working in Florida. I rarely pay with checks, nor do I ever have to given alternative payment methods online. When in Florida this time, I received a bill for the renewal of this service. I informed the store manager that I would not be able to send a check until I return in mid-November and have access to my checkbook. I also offered to pay by credit card, but the company charges a fee for using their portal and otherwise paying online. I never agreed to this fee and I will NEVER pay a company extra money to simply pay my bill. When I explained this, the owner of the company cut off my virus protection for non-payment, even though I was ready and willing to pay upon my return to Wisconsin. Now, my data and all of my confidential client files are exposed and vulnerable. This is a huge emergency, as I am an attorney. I will have to hire someone to go to my home and install a virus protection plan to avoid compromising this data. Even though I warned the owner that he would be responsible for any damage to my data, he continued with condescending, unthoughtful e-mail communications and refused to even consider waiving his inappropriate fee. This may be an unfair trade practice, which I will explore with the appropriate authorities. read more

Other than Giles, the customer service was lackluster. When I checked out, and the customer service agent barely looked up and mumbled her way through our transaction. To add insult to injury, Badgerland quoted me a price 3 times higher to provide the same service as another establishment. If you are looking for quality customer service and reasonable prices, I do not recommend Badgerland. read more

Excellent service, very friendly, reasonably priced, perfect communication on how your repairs are going.

Fixed my computer TWICE. REASONABLE prices. Fast turnaround. Nice people. Explained problem.

I told them over email what the problem was with my computer, I provided the specific model number, the specs and a very detailed description of my problem. They gave me an estimate of about $40 and said they'll look at it if I bring it in. I bring it in and they don't look at it, they take it from me and say they'll get back to me once they have looked at it. It took 3 days and then they send me an email saying that they took it apart and tried "super gluing the broken piece back together, but it didn't work". Then they tell me that this model of laptop needs a special part and they'll get around to fixing it when they get back from vacation and it'll cost $200. The best part was that then I got a second email; a $50 bill for the 'labor' of their failed attempt at fixing my computer. DO NOT GO HERE. They are not timely in their correspondence, they don't act like they know what they're doing (superglue, really?), and they don't bother doing any research on the model of your computer to give an accurate quote. Again, TL;DR: DO NOT GO HERE, they'll just make your problem worse and charge you for it. I obviously didn't go through with the repair because they don't deserve the extra $200. read more