I can't speak to the Watertown location. However, engaged with shop in Fort Atkinson to evaluate…read moreand sanitize (2) business laptop PC's prior to donating them to a shelter in FL for homeless female veterans. They replaced CMOS battery in a laptop competently. However, they quoted $150 each to "sanitize" the laptop computers. This is crazy as both computers had valid Windows 10 COA and license keys affixed to their respective laptop case(s). Second, all they did was reformat the hard drive and re-install Windows 10 one the first laptop which does NOT 'sanitize' the equipment preventing recovery of personally identifiable information. Unfortunately, I didn't learn their definition of 'sanitize" until after receiving one laptop back and finding their efforts lacking. Customer Service was lackluster and they barely seemed to acknowledge my presence until it was time for payment.

I bought a computer from this company a few years ago. The computer has had a few problems, and…read morethe techs were professional and seemed knowledgeable. I purchased a virus protection program that renews annually, with an annual cost of around $45. The payment policy of this business is improper, at least in my experience. I spend half of my time working in Florida. I rarely pay with checks, nor do I ever have to given alternative payment methods online. When in Florida this time, I received a bill for the renewal of this service. I informed the store manager that I would not be able to send a check until I return in mid-November and have access to my checkbook. I also offered to pay by credit card, but the company charges a fee for using their portal and otherwise paying online. I never agreed to this fee and I will NEVER pay a company extra money to simply pay my bill. When I explained this, the owner of the company cut off my virus protection for non-payment, even though I was ready and willing to pay upon my return to Wisconsin. Now, my data and all of my confidential client files are exposed and vulnerable. This is a huge emergency, as I am an attorney. I will have to hire someone to go to my home and install a virus protection plan to avoid compromising this data. Even though I warned the owner that he would be responsible for any damage to my data, he continued with condescending, unthoughtful e-mail communications and refused to even consider waiving his inappropriate fee. This may be an unfair trade practice, which I will explore with the appropriate authorities.

We took my Mac to Qbit for a wiring issue. It turned out to be something that needs to go to the…read moreApple store for. Amazingly, this gentleman not only didn't charge us for looking into it, he went above and beyond and looked into if the issue would be covered by a warranty! Very impressed. We will be coming back in the future when my husband has PC issues.

From the owner: QBit Networking provides strategic business management, technology and automation consulting,…read moreenabling businesses to better execute their business plans in a more efficient timeframe.

I was happy to have them set up my computer and transfer my files. It was a long process that I…read morecouldn't have done by myself. I am very happy they make house calls.

Service was quick at my office, and they cleaned computer and answered all my questions.read more

While I back up online and offsite due to a complicated failure I was without a complete image of…read morenearly 6TB data back to 1992. Gillware and their team are true professionals. Did an online intake, received a phone call Christmas Eve morning to confirm everything. Great updates and proposal before providing a method of payment. By 30 Dec my replacement drive with 99.999% of the recovered data was in the way back to me. Do know if they needed clean rooms or the level of effort needed or the time required. Just know they took a inop drive and got the data off. Just like an lawyer, dentist, pilot or doctor sometimes you pay for experience and in my opinion it was worth for 30 years worth of files. While I hope to never need their services again, they are the only ones I would trust my digital footprint too. While not inexpensive you are paying for their knowledge and experience. If is was so simple and fast then you could do it yourself or maybe hire the "neighborhood geek" or you could pay the experts to professionally recover your important data. While my choice may not be the best for everyone glad I paid Gillware to do it. However, we will be installing a RAID 5 NAS as part of our new 3-2-1 back up plan.

I had a photographer's worst nightmare happen to me recently. My SD card failed during upload and I…read morelost about 1600 images from a client's wedding. A wedding is not something where you could just schedule a retake, and it was a really heart wrenching phone call I had to make to a bride and family. I felt so unprofessional and like a failure for this poor client. They were so kind and so gracious to me, and I am forever grateful for the kindness they extended back to me when I told them what happened. They truly made the best of a very crappy situation. It has been so stressful, but I'm breathing a HUGE sigh of relief this morning because I received an email from Gillware Data Recovery with a sheet of thumbnails of the images they were able to retrieve from my card with a very long, tedious, and expensive process. It is worth every penny to deliver on a promise to a client, and a reminder that double writing on a backup card camera is worth the hassle and expense during irreplaceable moments. So, fellow photographers, take note and learn from my mistake! Long story short, if you ever have a data failure, www.gillware.com is the company to call. They are absolute rockstars!

I have used Brookfield Computers for more then 10 years. I found out about Brookfield Computers…read morefrom my Brother Jim who used this Service to maintain his computers used in his Home Remodeling Service. He highly recommended Brookfield Computers because of the quality of services and excellent prices that kept his computers functional. I have had Joe NG replace the C-Drive on my HP Laptop Computer. Joe was able to retrieve all of my files from my old hard drive. He also did a needed tune-up, cleaned the cooling vents, and replaced the battery on my HP Laptop. This Laptop now functions if it was "New and off the shelve." I also had Joe install my new HP Envy Photo 7800 All-In-Series Printer using his Remote Service. His services are excellent and priced reasonably. Joe has helped me maintain my HP Computer Equipment in excellent functional shape. I highly recommend Brookfield Computers for their excellent Service! Thanks, Jeff H. Milwaukee, WI

Tbey did a great job repairing my laptop and they did it in a timely manner. They exceeded my…read moreexpectations!