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Authorized Retailer UScellular & T-Mobile

5.0 (1 review)
Closed • 10:00 am - 6:00 pm

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AT&T Store

AT&T Store

(6 reviews)

$$$

This is the worst location. I sat and waiting for over an hour and no one even spoke to me other…read morethan saying hello when I walked in. There were 4 people ahead of me, and we all ended up walking out because we waiting for so long.

This Location is one of the most unprofessional businesses I have ever experienced. After being…read moreborderline harassed by an employee to swap carriers because he could "save us so much money". After agreeing to swap carriers they blatantly lied about promotions they were having guaranteeing it would give us the best deal in reality, they were going to cost us out the rear. We swapped over and traded in our phones which they were supposed to buy out. They stole our phones and did not give us a credit or paid for our phones. Our first bill rolls around and its $800 for a single month bill for 2 phones. After calling and trying to fix the issue we were given the run around and avoided by the store manager, we were able to catch her in store, and she hid in the back until she realized we weren't leaving and proceeded to tell us they were nothing they could do but they admitted and recognized the fraudulent charges on our account. After continuing to press the issue the employee who sold us the plan told us to "Suck it up and just pay it." this has been a 4 month process and we are nowhere close to resolving the issue and we are out over 1,000 dollars paying off the phones that this location stole from us. I'm writing this scathing review in hopes somebody reviews this before visiting this store. ATT in a whole minus a couple operators are completely full of it and instead of helping the issue they hung up on us. I would not recommend ATT as your phone carrier but I strongly urge you to visit ANY location other than this one. The staff is profoundly unprofessional and rude. I have exhausted all resources and patience to resolve this issue within ATT systems and will now seek legal action from here on.

Authorized Retailer UScellular & T-Mobile - mobilephones - Updated July 2026

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