The staff was very helpful, friendly and knowledgeable. John(manager) and Holly patiently spent…read moreover an hour helping me fix the issue with my phone transfer. The regional manager just happened to be in the store and was very caring/empathetic with the issues I was having. All three of them went above and beyond to make sure they resolved my issue. THANK YOU!

I was so MADDD wmart sold me a phone we COULD NOT activate so we went to ATT personally and Casey…read morewas just WONDERFUL not only did he fix my issues but Because of him I purchased a new phone and he went above and beyond to get it straightened out and activated. NEVER have I had a problem with this ATT store OR my ATT phones until I tryed to buy 1 from wmart. Never again, I will continue to be part of MY ATT Family. Its been over 20 yrs with ATT and absol LOVE THEM. THANK YOU CASEY Albert Lea store

I have been an AT &T customer for six years. A good customer, never missed a payment. Until now,…read moreeverything was going well, and I didn't have any issues. Until now. Last month, my son needed a new phone. Since we WERE happy with AT &T, my husband took him into this store, and he got a new phone. All was well until my husband and I looked at our bill this month. This store added features to our account, without our permission. The total of these added features was a whopping $73!!! I immediately called customer service, thinking no problem, I am sure they will own their mistake and refund me right? Wrong! That is why, when she told she was offering me an additional $20 customer service credit, on top of the original $73, I was happy. A credit of $93 would bring me down almost to what my bill normally is. The rep I originally spoke with of course did not have English as her main language, no problem, customer service gets outsourced all the time, it is the way of the world. That is why, once she processed the credits and told me the total of my refund was $35, I asked her to repeat herself, naively thinking we just had a language barrier. Nope. She was giving me only 50% of my total charges, with no additional customer service credit. By now, I had been on the phone for about 22 minutes, and fully realized that they were trying to screw me. I asked for a manager at once. 15 MINUTES LATER, I get a supposed manager, who tells me that he is putting through the initial credit that was promised me, but the other half wouldnt hit until the next bill. What kind of bullshit is that?? The charges appeared on THIS bill, they should be credited on THIS bill, right. Nope. So today I was given a $35 credit, on what should be $93 ( the original costs of the unrequested features plus a $20 inconvenience credit). This means the credit on my next bill should be roughly $59. Bet it won't be. I am so angry right now, and will no longer be doing business with AT &T, which is sad, because I thought it was going so well. I told my husband I dont care if we have to go to a lesser company, I am not giving these people anymore of my money!!

Thank you Chat at the Ames AT&T store for helping us is restoring the internet on our phones…read more. great service!!

This store is under new management! Hannah helped our family sign up for a brand new unlimited…read moreplan, add a line, and buy a new phone all in under an hour. She was very knowledgeable, kind, patient, and helpful. I didn't get the pleasure of working with any of her employees, but I am sure she's working hard to build a team of people with similar qualities!

I am so disgusted with this independently-owned AT&T store. I needed a new phone as mine was not…read moreworking and I was leaving on a trip the next day. The associates there acted like they were on something. They both talked a million miles an hour. I asked the same questions multiple times as I did not understand what they were trying to sell me. I was assured I would be receiving at least $500 back for my old phone once I traded it in. They told me the credit would show up in one or two billing cycles. On the second billing, I called AT&T directly because I did not have the credit applied as yet. I was told that I was not on the correct plan and I would not be receiving any discounts and the phone was going to cost $1000! Finally, I was able to have them tell me they would reimburse $280. I feel like I was totally lied to by the sales rep at the Rochester store. On top of that, a week later, my new phone totally went blank while I was on the road and would only work on SOS mode. I had to stop in a town that had another AT&T store and have them fix it for me.

Friendly great service. Very helpful in solving problems. Josiah is fantastic!…read more Will come back!

My husband and I visited the Rochester, MN AT&T store at Crossroads on New Years Eve. We are…read moretech-impaired boomers and we needed new iPhones. After a short wait we met with sales associate, Jason Tanner. He was knowledgeable, friendly, and tolerant of our electronic ineptitudes. He helped us choose phones and update our service plan with an eye to helping us save money. He set up the new phones, dealt with forgotten passwords. and spent a lot of time with us. He even gave us his own phone number to call if we had problems after we left the store. Impressive! We couldn't be more pleased with the service we received. Thank you Jason.

We are AT&T customers from Illinois who were In Rochester visiting the Mayo Clinic. We had issues…read morewith one of our cell phones so we stopped into the AT&T Store at Crossroads and were cheerfully greeted by Julius. Our interface with him defined what superior customer service should be. He listened patiently, was very professional and knowledgeable, and double checked to make sure that our issue was resolved. Our experience of "Minnesota Nice" at this store certainly has reinforced our decision to keep doing business with AT&T.

Walk in after purchasing a ATT prepaid phone Walmart. Was immediately greated. The young went…read morebeyond and successful down everything off my old phone. Cheerful and wasn't charged anything. Excellent place to do business.

Not helpful at all.. get the runaround I need to call customer service customer service doesn't…read moreneed to talk to my T-Mobile store and it's never ending. Customer service was very rude and not helpful at all.. I switch back to Verizon

From the owner: Switch today & enjoy America's largest 5G network.read more

Thank you so much for the outstanding support, Haley Frascht! Your recommendations for a router has…read moremade our connection to the internet during our travels so much better! Honesty and support is so lacking these days but not here with Haley. She even gave use some cool Pride swag! Highly recommend!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.