Female manager lied about return policy. Said she could not take the phone back on a return since…read moreit was opened. Store at Turkey Creek processed the return, no problem. Policy is if phone is in new condition you can return in within 14 days. Lazy and incompetent Karen of a manager.

Steer clear if you value your money and time of this AT&T AUTHORIZED RETAILER…read more Clarence is manager , we were treated with red carpet treatment 2 days ago. Now that there is a problem with their product , he presents to the table like we were try to return a TIMESHARE. Disappointed customer.

damaged My phone While they were doing a screen replacement on my Iphone 13 mini. It started…read morepowering off when opening apps after they put the new aftermarket screen on. I took my phone back in and they tried with another screen and still the same result Mindy I had only gone in and asked for a screen replacement in my phone was working fine other than that all of a sudden after they take my screen off and put an aftermarket one on my phone no longer works properly and then I requested that they leave the screen that they originally compromised my phone with on so I could take it to another store so they could fix the screen and now the power issue. Instead of leaving the screen they messed up with and giving me a refund. they insisted that there's no way they're techs anything Wrong when very clearly my phone wasn't functioning as they did the screen replacement. All they did was money back and shoot me out the door they did nothing wrong which just doesn't add up. I do not recommend coming here even while I was multiple people had issues with their products. I am the last one to make a review but this honestly bothered me so much Blake Dietz 7/19/25

EDIT 10/31/22: After reviewing the case, Ubreakifix determined that it was indeed their fault that…read morethe HDMI port broke. They had us take the Xbox to the store where their advanced repairs are handled and fixed it properly at no additional charge. They also assured me that they would be training staff better so as not to improperly blame customers for damages. Original review: About three months ago, they "repaired" my son's Xbox by replacing the HDMI port. Unfortunately, they failed to secure the port. The reason I know this is that when it failed again and we took it back for repair under their warranty, they claimed that the port was "ripped off the motherboard." After receiving the Xbox from them the first time, we exercised the UTMOST care with that port and didn't even move the console after plugging it in. The only way that port could have been ripped off the motherboard is if it hadn't been secured properly in the first place.

Good experience overall, extremely expensive for a phone screen repair ($436) but apparently that's…read morejust the rate for the real apple screen + labor. Fixed my phone in less than a day. Nice guys working there and clean shop.

They could have more than one employee at the receiving station. It takes at least 1/2 hours to…read morejust get to expedite person. Not one shred of emphasis on customer delivery. I was there to get a screen saver installed in iPad. Told it would take 15 minutes. 45 minutes later I finally asked for f it was ready. Response, yea, probably done 20 minutes ago. "Do you think someone could bring it out?" What a joke that they gave kiosk all over stating fast repairs. I wouldn't use them if I had ANY option

We have been ATT customers for years. I manage and pay all of the att bills. But when I went into…read morethe store personally to BUY A NEW PHONE, as in lay down over $1000 to ATT (thanks to planned obsolescense, but that's another review for Apple) they would not allow me to do business with them because my husband has not "added me as an authorized user." He doesn't even know how to access the account. I was there in person, in the store, with the phone that I have used through ATT service for all these years, with my driver's ID, and the rep would not allow me to do business with them. Even though I have the My ATT app on my phone, and my phone is obviously the number they use to verify account details. So then my husband and I had to go through this SHAM BS process where he "authorized" me as a user, but through my emails. So I was forced to basically invite myself to become an authorized user. All in the name of "security." I hate AT &T. But congratulations. Because all of these companies make it such a pain in the ___ to change services, we stay. Idiotic, unhelpful, stupid.

Very busy when I arrived, (late afternoon) 1 person left. When agent was free, my turn . Fixed my…read moreissue. Done. No complaints from me.

I went down to this store today, and the girl working said that even though I have insurance on my…read morephone, it doesn't cover the phone that I have through them that was damaged. I asked if i could purchase a replacement phone, out of pocket, and she told me no, i was not able to buy one either. So, i am not allowed to give this store money? and i am getting refused service? I had to go to a different store on the opposite side of town just to get told i DO have insurance on my phone and sent it off to get a free replacement. i will NEVER go to this store EVER again. UNEXSCUABLE.

I have been with cricket for over 20 years. I recently was misinformed by one of their employees…read moreand I have been to the store and on the phone with corporate for over 2 hours today. They have given me the run around of different information and no help. I would not recommend this and their customer service is horrible.

Have an appointment? No problem... they will see you an hour or more after that time. No…read moreappointment, screw off........ Last month I had an appointment for my MacBook Air to get looked at because it wasn't charging and I've had it looked at 4 other times for the same issue when I lived in California. Was over an hour after my appointment time sitting there waiting to be seen. They used a few different chargers and cords to see if they could get it to charge. Turned out my battery was going bad and my charge port was bad. They said I needed to call Apple back to see what the solution was. So was a waste of 1.5 hours drive, then 2.5 hours there, then 1.5 hours drive home. Apple told me I would get a replacement within 2 weeks... a month later my laptop with boxes opened randomly showed up on my porch when there was no tracking info after Fedex dropped this off randomly at someone down the street. So today, we had an appointment at 2:45pm for them to look at my daughter's computer and see if they have a replacement charge port to be replaced. We came in first thing in the morning to see if they could look at it now and also I mentioned what was going on with my computer. I asked them if they can check if this is MY computer or if someone put their computer in the box and took my new one since both boxes were open. Nope. They wouldn't give us the time of day. They said I needed to make an appointment to check and that we had to come back for her appointment. I told them that in Cali I have done a walk in numerous times with no issues and they looked at it right away. Nope, they could care less. After this Apple had called me saying they still hadn't heard from Fedex on where my computer was. I told the guy I received a computer and it took him a whole 10 seconds to verify using the serial number that this indeed was my computer. But pathetic that the Apple Store was oh so inconvenienced to take 10 seconds out of their time to check. Especially since they had probably about 30 or more employees just hanging out around the store.

Sitting here for half an hour, 15 minutes beyond my appointment time. Somehow they "lost" my…read moreappointment. Watched several people coming in after me get help before us. Could at least provide better seats. "Genius" is a joke.

Shoppers be weary, very weary, when having discussions with the sales staff. They will knowingly…read moremake false statements (i.e. that are contrary to the terms and conditions of the contract) in order to make a deal appear better than it is. I had been with AT&T for 20 years without any problems. I regret making the switch. I highly recommend that you ensure that anything explained to you verbally is backed up in writing.

Got offered 350 per line 5 months ago to bring over 4 phones. I did it and got also a good return…read moreon watches cause I wanted upgrade. 5 months later neither Verizon nor cellular sales want to honor their agreement. Do not do business with them. They will bait and switch it to nothing. Then blame upper management on making it not happen. Then after calling back today in response to response I got on this. Yap same exact issue. So awesome you got me to call in for nothing.