With TWO stars and everyone having gone through your "phone system" the answer should be clear you…read more It is certainly is clear to all of us! Jim Oberlies

Busy store, so make an appointment - my name was called quickly! Was buying a new phone and my old…read morephone had issues transferring data but Cody and Omar never gave up on us or our issues and continued working with us for several hours until it was 100% perfect and we were totally satisfied!

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

My husband and I were just thrilled with the wonderful customer service we received as first time…read moreT-Mobile users. Brice Anderson was really amazing - he assisted the two of us (seniors with very little tech experience) with such patience, explaining in very necessary detail everything we needed to know about our new iPhones and how to set up our new Internet. Without his thorough guidance we would never have been able to set up all of our devices! Thank you so much for everything you did, going above and beyond for us

I do not recommended this service billing discrepancies service not running half the time nope…read moredon't recommended the stores either or in line the tmobike app hasn't worked since I got this damm phone samsunf is garbage shouldve hung in to my apple i.phone

You better train the phone customer service. The calls break down so badly that you cannot…read moreunderstand and the persons (6 or more) keep arguing and telling you that everything is fine. I had 19 (nineteen) calls with them - a total waste of time. For maybe 7 years and 10 times I have told them that they got my address wrong however they better waste time arguing than solve the problem. I pay 448.01 dollars monthly for this lousy service.

I went into the Optimum store to get help with an Optimum line behind my home that has been…read morelow-hanging and lying on the ground under a tree for over a year. Three techs have come out and nothing has ever been fixed. The first tech actually rested and tied the line across small trees (see photos), and now it's sagging through the woods and still sitting on the ground beneath a fallen tree. The second tech was "completely shocked" that it had been left this way, but didn't resolve it, and the third tech never contacted me at all. The older male employee I spoke with on Saturday in the store wasn't completely dismissive, but it felt rude and unhelpful for him to tell me this setup was "acceptable," especially since my follow-up research shows it absolutely isn't. He said he would try to help, but also told me the only way to get it taken care of was for the homeowner whose house the line is connected to to call it in themselves. I later learned that both she and the neighbor in between us have been calling all year with no results. He gave me a phone number to try, but it's geared toward active customers, and if you're not one, it's nearly impossible to reach a person. After a year of attempts from multiple neighbors (and many hours spent on the phone with Optimum) the line is still on the ground and nothing has been done.

So sorry but I can't review this place. Their website said they were open at 10 on weekdays; we…read moregot there about 11 o'clock. There was a sign on the doors that said "we open at 12" so we did some thing else and came back at 12 and waited until past 12:17 for someone to show up. we even tried calling. No one showed up and no one answered the phone. Maybe they have a great business -maybe not - we don't know. They need to keep current with their information for their public a bit more. A little sign on the door does not really help. We're frustrated so pretty probably will not go back. Sorry. We hope everyone's OK.

Giving one star so I can leave a review. Took my galaxy s20+ in for water damage. They contacted me…read moreand said they fixed the port and the phone was charging. Would contact me back to let me know if the screen was ok or not. Called me at 3pm on a weekday to pick the phone up by 4... said they were going mobile after that and I would have to contact them to pick it up... since then dozens of calls and voice-mail and no return... guess they needed my phone for parts... terrible terrible way to do business... ​