I would rate at negative stars if I could. I have been a US Cellular customer for 2 decades. For most of that time, I have been a satisfied customer except for the price of my bill. But have mostly had a good experience, that is up until Wednesday. Almost like clockwork, both me and my husband's phones malfunctioned on the same day. So, I called to make an insurance claim. Which, I must say was an extreme cluster. Once I finally got the claims made, I was advised that they would be sending us new remanufactured phones. When the phones were delivered, my husband took them up to the store to be activated and at that point, we found out that they sent us T Mobile phones and not US Cellular phones and that we could not get them hooked up to our account. I was working so I had to spend way too much time and energy getting through to someone at the insurance carrier and they were of no assistance. We had spent at least 10 hours on this between being on the phone with the insurance and being at the store to finally give up and purchase a new phone so my husband could get back to work. Now, I have to go through the hassle again of calling the insurance company to get the phones returned and the correct phones delivered to us. Who knows how long that will take. In the meantime, I cannot access so many of my accounts because they have to send a code to the phone number associated with the account so I can access my own account. This is going to lead to late payments and who knows what other issues. I am so beyond angry, to the point that I will most likely be leaving your company after 2 decades. This needs to be made right. My husband's income and my side income depend on our phones, and we are losing so much money, besides all the other issues this is causing. read more

What has happened to Davenport's US Cellular stores?! They used to be staffed by sharply dressed people who were motivated, energetic, and very knowledgeable about their craft. I recently visited a local agency location and then the Davenport corporate location and walked out of both without any answers or devices. The agency location employee was dressed like he was headed to a grunge band concert. I wasn't sure if he worked there or was panhandling until he asked if I needed help. After I expressed interest in a new phone, adding home internet, and possibly another service line he recommended I wait until there is a good deal to do any business there. When I asked when a new deal was supposed to happen, he gave the previous day's date. When told that date was "yesterday", he said another date. I left immediately. As I pulled into the corporate location, one of the employees was outside the store screaming obscenities into his personal phone, apparently having a very heated argument with someone. The same employee came over to wait on me in the (almost empty) store. After saying he didn't have any current promos or deals for my needs, he walked off and didn't return to the floor. I asked another employee for help (who was dressed in something like 'skateboarder casual' attire) that seemed annoyed that I had more questions. They stated that any deals or promos I saw online at the US Cellular website didn't apply to their stores. They stated I would have to buy everything at the website to get those deals but couldn't answer any questions about that process (activation, equipment, etc.) as they don't deal with online orders. Again, I left this store as well. US Cellular has obviously outgrown their 'customer first' infanthood and become big enough to not care about the local experience any longer. Definitely going to visit some other carriers next. read more