Times on maps are inaccurate. I got there a bit before closing because according to the maps they have 40 minutes before closing. They would not talk to me and ignored me. I tried to tell them the maps time was wrong and they said there was nothing they could do. read more

Mediacom - The hours on maps are wrong! - Television Service Providers Near Me - Davenport, Iowa

Extremely expensive, some of the techs are decent but others are unprofessional. They will lie to you when you call about equipment rental, what it costs and what it entails. Impossible to get a straight answer from anyone who works there. Oh and it goes down every single day. Speeds are no where close to what you pay for. Not to mention you have to pay for the most expensive package to get out of the pitiful data caps. Do not waste your money read more

My rating is primarily on the company and not those who I have dealt with either through phone call or technicians. I would also like to add that I was a fellow field technician in this line of work and know a little bit about the industry. Starting with my conversations with the call representatives. Most, if not all, were courteous and customer friendly. Some didn't quite know what they were saying or would leave bits of information out that was pertinent to making an informed decision on the different subscription packages. I transferred locations with my service and similar to the company I worked for, I was told one thing on the phone and had a very different outcome. An outcome which requires a tech to come out and more money spent. Then, instead of providing the service I had requested, which was one of the cheaper packages, the service rep messed the order up and put me on a higher package rate. I didn't want to deal with them so I left it. My experience with the field techs was pretty good. They were quick and not as thorough as I'd have been, but that's here nor there. Lastly, the service provided is not worth the price you pay. The packages are 'EXTREME'ly high for how much you are getting and at the speed you get it. The quality isn't terrible, but from my brief glimpse of a field techs scanner, it was producing a lot of noise, which shows up to the viewer as laggy internet and choppy tv. The company pretty much requires an installation fee no matter where you relocate as they disconnect outside the building. They have caps on how much data you get, and overcharge for adding more. I mean it's just me and my wife and we never got close to any of there caps. Frankly they dont even provide a proper scale to make your judgement on. The provider I worked for didn't even have a data cap! It's ridiculous that they have one! The packages that are provided are, excuse my French, absolute SHIT!!! read more

Pathetic excuse for an internet provider, I wish we had another option any other option. I use to have zero problems till I was forcefully told I had to install this Eero device and it's been nothing but connection drops and constant signal issues ever since. And the two in one box that worked great for years, is no longer functional without the Eero device, so they replaced something working for something that drops connection every two seconds and a signal that can't even be caught upstairs from the router that's downstairs maybe 15 feet apart being generous. It's pathetic, if your intentionally trying to get rid of all the people who use your internet your doing an amazing job, keep it up. read more

I only give a MediaCom 1 star because you cannot go lower. Outages for either TV service or internet that continue for hours if not days are common. We were out of tv service for 18 hours back on (kind of) for about 6 hours and now gone for another 90 minutes. It is worthless calling in and going through their ridiculous troubleshooting that is clearly designed to waste your time and infuriate you further. I was told I was the only one and it had to be me. So I went door to door (to the ones who have not already switched to satellite services) and others had spent up to an hour troubleshooting with Mediacom...no success of course. So I called back and was told they only had one call and that was resolved. That person is only reading their screen and has no idea the lies customers are being told. One hand has no idea what the other hand or foot is doing at Mediacom. I know Mediacom is losing to many different players who provide TV services and their base is shrinking. If they would just start by being honest with customers that would be a beginning to stop the bleeding. I am going to be forced to get another service soon. We are just fed up with the horrible service. read more

Mediacom - The no service message when cable out again - Television Service Providers Near Me - Davenport, Iowa

I have such mixed feelings about this company. Unfortunately, I have to use them while I'm living in an apartment since they service the building. The service is fine when it actually works, but the amount of issues I have had in the past two years is absolutely ridiculous. We have had so many technicians come to look at our internet and make fixes that were, for the most part, temporary. Today took the cake, though. I found out from our technician that the modems we get from the office when we turn one in are ones that were recently turned in by someone else. The one we had been using was old and outdated!! I'm so grateful he had a brand new one with him. He swapped them out to fix our internet issues (it had been disappearing and resetting for absolutely no reason at random times during the day, which causes a huge headache for me since I rely on the internet for college coursework). The prices really aren't that great for the service we get to be honest. The customer service representatives are, for the most part, very friendly, but the company itself just seems very sketchy to me. read more

Besides being pretty much the only option for cable or internet in the area, the Customer Service leaves a lot to be desired. My mother has had cable service with Mediacom for years- if you can call it that. She has been overcharged for local channels that we just now discovered can be accessed using a $24.00 antennae that picked up more local channels than what she was paying for. The Agent that assisted us in this storefront was unapologetic and even replied that it was a Corporate thing. I do not recommend Mediacom due to their ethics being very questionable in an area that would be better served by a business that actually cared about its Customers. read more

Have had problems with them from the moment we started. Every time we would have issues, we were blamed. We also had to pay extra for not having service. After this last time of having an outage and the woman repeatedly telling it was me not reseting the router correctly and blaming it all on me I canceled our service. Once I canceled it was then reported I was right and there was an outage in our area. Still no apology or anything. Most frustrating business to ever deal with. read more

Absolutely terrible. Worst internet provider I've ever had by a mile. Unable to fathom exactly how they're capable of being so terrible around the clock. I have no idea how to run a corporation like an internet provider and I'm guessing that I meet the criteria to become CEO of the company because apparently all it takes it to have a cinder block between your ears. If you enjoy paying for a service without access to any of it this is the provider for you. If you wake up in the morning looking to be agitated immediately and constantly throughout the day, everyday, then this provider is for you. If you enjoy using the internet and depend on it, I recommend literally any other provider you can find. You could even create your own internet service with zero background in the field and it will somehow be better than mediacom. read more

Thoroughly disappointed in the lack of and inability of customer care with this company. Even after speaking with customer service and verifying our dates to disconnect, which is the middle of this month, they have been here both on February 2&3 and shut us off early. Will definitely be looking for another provider once we get moved read more

Do not count on this service if are work from home or you need any type of reliable internet service. The internet has been out for an extended period of time 8 TIMES in the last 40 days. Customer service confirms it is not my residence but a "known issue in the area". It is impossible to work from home with this unreliable service. read more

This might be one of the worst companies I have ever had to deal with. My internet service is always going out and I have had several techs come out to fix it but somehow it continues to go down. However, recently I needed to transfer my service from location to the next and despite paying 45$ for a location transfer I still have to wait almost 2 weeks for a tech to do a simple installation leaving me without internet for roughly 5 days. To some people that might not be a huge deal however, I am taking online classes and explained my urgency to them to which I was told by a customer service agent well you should just go use your hotspot somewhere or study at a place that has WiFi ??? I mean seriously? That's the kind of customer service you are putting out ... that's incredible. Next I tried to see if I could get put on a standby list to see if I could squeeze in early if someone cancelled but to no surprise the customer service agent couldn't figure out how to make that work either so I was told "well I clicked on the button four times and it didn't work so I am sorry I can't help you "..... uhhh maybe try finding out why it won't work ??? Just a suggestion laziness is not an excuse not to help people. read more