These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

I went into the store yesterday to get some help with my Apple Watch. I worked with a…read morerepresentative named Paula, and she was amazing. She spent almost 2 hours with me, trying to help solve my issue. She spent over an hour and a half on the phone with technical support, while I was with her, so that she could help me. She was calm and friendly and helpful. I was really frustrated when I walked into the store, and felt much better when I left. She deserves a raise!

This store has staff that can meet all of your needs. Experienced staff are ready to provide you…read morewith top level service and the best customer service around.

Kudos to Matthew and Laura at the Bangor Wireless Zone Store. I recently purchased an iPhone 13…read moreturning in my husband's iPhone 5. They downloaded data from his phone to my old 6s. They spent a lot of time during this process answering all my questions and giving me an update on the changes on my new phone. In my opinion they went above and beyond all my expectations. Thank you so much for your great customer service. Matthew and Laura were very respectful and amazing.

We moved back to Maine a few years ago after several years in Florida. We turned to Spectrum to set…read moreus up. We only needed Wi-Fi and weren't interested in a cable package. They applied no real pressure to sell us more, so that was fine. They were also helpful getting our Wi-Fi set up, both in person and on the phone. During the first few years the service was nothing but excellent. Our download speed is excellent, and I think we just lost our Wi-Fi a couple of times briefly. The service seems more spotty recently, not with outages but rather with clocking and delays in websites or our smart tv apps. However, that could be related to our having several more devices using the service than we used to have. But my most recent interaction with Spectrum was dropping off equipment for our neighbor who is in Florida. I was surprised to learn the Spectrum office was open 12-5 on Sundays. It was convenient for us that day, but I am not sure it is worth being open for just five hours. Not great for the employees, but it worked for us. If you do go in without an appointment, be sure to sign in at the computer station at the front of the store. I walked right by it and was told by someone else. The employee who dealt with us was fine. Now a rival new service in town is promising better Wi-Fi for $10 less, but I saw in the fine print that after the first year the regular price kicks in for $10 more, so we are sticking to the known quantity for now.

Poor hiring practices by either people too incompetent or too lazy in general. When you coordinate…read morean interview that the applicant agreed to. No phone call or email and the job listing completely vanishes. Especially if you had a couple applicants from the veteran community it doesn't look good. If you found someone to fill the position cool, professional courtesy of notifying all the applicants would be appreciated so then we are not wasting our time. And people still ask "why is it 22 a day?" And it's because of the unqualified and uncaring people put in those positions that we, not only veterans, have wade through just to talk to someone for a job opportunity. Looking through, observing and talking to others who have had bad experiences with this spectrum location I can't say that I'm disappointed that I wont have to deal with it. Dealt with plenty of toxicity through my military career and can guarantee this location and the lack professionalism they have shown that they can get bent.

Don saved the day when my iphone acted up on me recently. He was able to talk me thru resolving the…read moreproblem and preventing a recurrence. Super helpful and friendly, and didn't hesitate to give me the information I needed to resolve my problem. I wouldn't hesitate to take my business to him.

My cell phone needed a battery replacement & it became a bit complicated because of a unique…read moresituation with my phone. They spent the extra time needed to figure out what the problem was until it was working 100% & only charged for the battery replacement. They helped several other customers while I was waiting & every one left very satisfied. I happily give this business a full five star recommendation for both their customer service & their technical expertise!!

I hate getting a new phone. The wait is usually long and the store is usually a boy's club, where…read morewomen are ignored. Imagine my relief when I walked into Sam's Club and saw the bright pink kiosk with a woman assisting a customer. Needless to say, I was stoked. Elisabeth, the manager, Was personable and helpful. I got my phone on Wednesday, and hurried back to the store to get it set up. Piece of cake and it only took a half hour to get two phones working. What a great experience. I walked out of there with my shoulders down and quite relaxed. What a difference. Go to Sam's Club and get treated like a VIP.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Service was courteous, professional, and top-notch. The sales person was extremely knowledgeable…read moreand able to answer all of my questions.

Not happy at all. I went in originally to fix my phone. They asked if I wanted to pay the $150…read moredeductible for the insurance fee or pay $106 to pay the phone off and then upgrade to new phone because I would get $800 towards new phone if I traded it in. Obviously I go with the cheaper route. I went in today to trade in the phone and they said I only get a $350 towards the trade-in that's a big difference. The only choices they offered me was to give me back my broken phone and return the iPhone 14 or basically suck it up, not recommended will be changing carrier soon.

I went to Monterey park store on Atlantic & Cesar Chavez to pay a bill waited 15 minutes no…read moreacknowledgement from employees there was three yes they were with customers. Didn't want service just pay bill on kiosk hasn't work for about 7mths just close the store. Then I went to Whittier & clela as soon as I walked in good afternoon could we help you with something. Young lady sheyla Flores was so helpful and apologetic for my experience with AT&T I felt genuinely bad for her but very appreciated thank you sheyla from the bottom of my heart Ruben Delgado P.s you guys should consider sheyla or groom her to move up the ladder customer relations or sponsor her.

Switching to this provider has been one of the biggest regrets ever. They are a bunch of con…read moreartists, swindling, crooks that will tell you lie upon lie to make their quotas and commissions and this includes their customer service department AND their rewards center. Everyone is incompetent and doesn't know how to do their jobs or provide decent customer service. The supposed manager that helped us switch from Verizon, I'd say 97% of what he said and what he said would happen after we switched was completely untrue. He advised us not to worry about our cancellation with Verizon because they wouldn't send us a cancellation bill for at least 6 weeks, try ONE week later, over $1300 we had to pay out of pocket because our Visa Rewards Switcher cards (to help us pay these Verizon early termination fees) would not be available for 6-8 weeks. We are going on 3 months later and have only received 2/5 Visa cards. So fast forward to present day, we filed all the paperwork online and submitted our Verizon cancellation bill on 04/03/26, 2 days after we switched providers for them to not process a card for my line. We called a couple times to check the status and were told it was being processed and to just be patient, THAT WAS ALL. I called again today, was on the phone for nearly 2 hours between 6 employees, 3 departments AND TWO MANAGERS just to be told a resounding NO, they couldn't do anything, too bad, too late, I was outside of the 60 days to file for the promotion. NOT OUR FAULT! We were lied to, mislead, given incorrect information over and over just to be penalized because you couldn't even do your job correctly. I wish we could just cancel, but unfortunately we are now stuck in a flipping contract AND out of money for having to pay the cancellation fees with Verizon. The kicker? The sales person BRAGGED how you do all the lines and service for the EMTs and first responders, a contract that was taken from Verizon. While our phones now work better and have better service in surrounding areas, it absolutely sucks where we live and also inside our own house! BEWARE!

Tried to get several antenna installed for TV and HF radio. Last week I was told that they could…read moreinstall a radio antenna. This week they can't, and while talking to a staff member they ended the call by saying "Thanks a lot", swearing at me, and hanging up. This is the place to go if you're into rude and unprofessional conduct and unpleasant service.

From the owner: Gene's Electronics is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Bangor, ME. DISH is the best choice for value, technology and customer service. Call or stop by today.