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    Authorized Retailer UScellular & T-Mobile

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    2 years ago

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    Boost Mobile

    Boost Mobile

    (1 review)

    Hey guys, I…read moredefinitely wanted to take some time to post a review on my experience at this particular Boost Mobile location. What brought me into the store originally was to upgrade my Iphone 6s to a new Iphone. When I entered the store I was greeted by Katrina and Suihen. Katrina sold me on the Iphone8 plus.I appreciate the help she gave me when it came to product knowledge on the phone, However my intention was to boost up you only have to put $1.00 down then they add $33 to your bill each month. the phone retails at $449.99 on the Boost mobile website I asked if that's the price that would be honored in the store. Katrina said it would. When I asked what the total pay back would be on the phone she stated I would receive a email shortly explaining the details. Which I never did. Also I needed a new phone case for the phone and I asked Katrina the price she said 'it was included with the purchase of the phone'. My total leaving the store came to $150.00 I repeatedly asked how we went from $1.00 to $150.00 she stated activation, taxes, and boost up cost.... OK cool. When i got home I realized I was charged $64.00 in accessories I never asked for , also was told it would be included with the phone purchase. Also I was charged full price for the phone which is $549.99. I called boost customer service to get some clarity and get this issue resolved and I was told when using Boost Up and doing payments you do not receive the promotional discounts offered on phone's you have to pay full price. This is understandable. What isn't is Katrina not being up front and honest when it comes to the terms and conditions of using boost up, also lied about the phone case being included. All for a sale. Had all this been explained upfront I would've saved myself $100.00 and just bought the phone out right. Do not use this fraudulent location they clearly use any sales tactics to con you into spending unnecessary money. Please visit another location when deciding to switch phone providers, repairs, upgrading, etc......

    Authorized Retailer UScellular & T-Mobile - mobilephones - Updated May 2026

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