Cliff at the front desk is amazing! I've never dealt with anyone else there. They're my ISP and…read morethey've always been kind, responsive and fairly priced.

"If it weren't for [Brandon Robbins ], DC Computers would be a disaster. They're the only competent…read moreperson in the whole place. Everyone else is either clueless, lazy, or just plain useless. If you actually want your problem solved, don't even bother with the rest--just go straight to [Brandon Robbins]. Honestly, they deserve a raise for carrying the entire store on their back while the others stand around doing nothing. Five stars, but only because of [Brandon Robbins ]--the rest of the staff barely deserve one."

This store never wants to help anyone. The less people they have in there the better. If you want…read morehelp go to the rockfalls store or the sterling store. More friendlier and they actually want to help.

yesterday I came to this location to change my plan from a different company and I asked the guy if…read morethe new line comes with a hotspot and he said yes 30G, after I finished everything tried to open the hotspots in my house, and it's not working I came back today and asked the same guy if there is a hotspot or no again said yes after he tried to know what is the issue said yes another plan have not this one. I told him I asked you twice and you say yes, he told me "okay? I said yes and it's not what you gonna do right now in a weird way". I told him I will change company again he told me okay without any respect, it's the worst customer service. I see it in my life.

I've been ran through every department and every person they can possibly push me to. I have been…read moredealing with a customer service issue for 3 months and still do not have it resolved. Many people within their team have agreed that I should be compensated for their mistake but no one can seem to make that happen. I wouldn't waste your time or your money with this company. It's sad that to some, it's the only option. Whatever happened to the customer being important?

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

Avoid this store at all costs. Go to Verizon instead. Verizon was super helpful. I went to this…read morestore to buy liquid gold as a screen protector for my new phone. Was told they no longer have it. The guy recommended the glass screen protector instead. Fine. As I was putting my phone in my purse which was sitting on the floor I missed the pocket. It fell 2 inches to the floor. When I got a case to put on my phone 20 minutes later I noticed the screen protector was shattered. Proceeded to go back to US Cellular and was informed to send it in under warranty and they'd send me a new one. When I went to Verizon I was told it should have been marked as defective and sent back to the company and my money should have been refunded. SKIP THIS STORE AND GO TO VERIZON. This store has horrible customer service!!!!

About four years ago I walked into this store to set up new phone service, and the guy that…read moreassisted me set me up with the wrong plan (after trying to up-sell me by lying). I went in a few days later when I realized the error and was told that I had to come back again when he was scheduled to work. I did so a day or two later. He did change the plan to the correct one, but not before trying to up-sell me again. I can't prove it, but I am nothing short of positive he did it on purpose based on his demeanor and response when told what happened. I made the mistake of not calling him out on it right then and there, but I wanted to give him the benefit of the doubt. However, since I was getting a prepaid plan and the original plan he gave me was a postpaid plan, a new account had to be created. Instead of closing the original account, he just made the new one and a month later I get a huge bill for old one. When I asked about it, I was told that the account would be zeroed out and closed, but that it might take a month or so, so I should just disregard any future bills. Which is exactly what I did when I got the next bill a month later. A month after that, the bills stopped coming so I assumed the account had finally been closed. A couple months after that, I get a notice from a debt collector for it, and when telling the debt collector that it was a fraudulent debt, they reached out to US Cellular for "proof of debt", and all I received was a copy of the original invoice. I reached out to US Cellular, but all they told me is that once it goes to collection it's out of their hands. For months afterward, I received multiple calls daily from the debt collector and additional notices threatening to report me to the credit bureaus. Fortunately it never appeared on my credit, but just today I received another notice from a different collection agency for the same thing. I have wasted at least two hours this evening calling the US Cellular store where I initially set up service, calling US Cellular customer service, and chatting with US Cellular customer service online. I have been transferred, put on hold, told I would be called back but wasn't, and just given the runaround. All I've gotten is "you need to talk to someone else" and they give me a number and tell me that it's the "dedicated Fraud debt reporting" number, or the "Financial Services" direct number, but it's just the regular customer service number which is almost completely automated. When I did get through to a human, all I was told is that it's my problem and there is nothing anyone can do since it's already gone to collections. US Cellular, if this goes on my credit report: watch out.

Great customer service. Clean, organized store. Helpful and knowledgeable. I will be back with…read moreany future issues with my electronics. More than anything this company is honest and won't take advantage of you. Some of us don't know much about technology.

Went to get my phone screen replaced at 4:30 and by 5:10 I was out the door. WOW Josh was like the…read moreflash. He even put on a new screen protector in that time. He blew out my charge port and speakers (I blushed a little) what service. what value. Thanks for the A++ service