Just tonight, I was trying to look up the pixius phone #, when a chat agent (Joe) came on the…read morescreen. I stated my problem I was having with the Wi-Fi cutting in and out. He immediately looked into it and thought it was probably a worn out router and that he would mail a new one out. He also stated that if that didn't work, to call and they would schedule for a technician to come out. Joe was very helpful. I will change this to 5 stars, if the router comes in a timely manner. I would definitely recommend Pixius.

Have had the service for several years now. Didn't really need the speed or consistent access until…read morelately. They changed radios about two years ago to "improve service". It has been nothing but trouble. When it is up it may work great for a few minutes or a few hours and then will drop intermittently. Could be down for seconds or minutes or longer. They always have an excuse when you call support. They have tried them all now (probably have more). They have used that trees are blocking the signal. Our radio is mounted in a clear line of sight. Blamed interference from other signals. Blamed ice on the antenna. Will escalate to a higher level of support to be told nothing is wrong. their solutions is for us to buy into a new plan and contract for three years. New contract at the same poor service, what a deal! Looking forward to Velocity from Butler Electric. They can't be any worse and are cheaper.

They are the worst. If you call customer service about slow speeds, they try to convince you it's…read moreyour fault. Technical support is very amateurish. If they are going to provide a highly technical service, they should know something about the technology, but it does not appear that they do. Account service is equally unhelpful, and very hard to reach. If there were an alternative in rural Butler county, these folks would be out of business. Equally hard to understand is the fact that their user community is local, yet they provide very poor service to what are essentially their neighbors. A public utility should do better.

The Butler County Velocity Internet service provider does not understand their technology. When it…read moreworks, it is fine, and for the most part (but not always) delivers the bandwidth contracted for. However, if you have problems, and call their technical support, you will get a complete newcomer, who does not understand the technology they are providing. Worse yet, when I called recently to complain that I was only getting 80Mbps of the 100Mbps I contracted for, the tech rep said "Well, 80% is pretty good". If you have problems, and need tech support, you're in big trouble. I abandoned Pixius for this service, and so far it has been a disaster.

Jairus repaired the circuit board for my Pokemon Emerald. Before that, it was repaired by Ribbit…read moreand the repair had come undone. Jairus repaired it all again from scratch and did a meticulous job of making it look as good as possible. I couldn't be happier with the high quality work that was done especially for the price! Both owners are super friendly, likable, and helpful. Please give them your business for any of your tech needs! I know I will for now on.

Everything was smooth and easy from start to finish. Ended up doing more than i asked and returned…read morea fresh clean fixed phone. Helped explain details. Value was very good considering everywhere else was charging double. Very nice place and atmosphere. Both Men working there are amazing and fun to talk to.