I wish to express my profound disappointment at being treated disrespectfully by USA Transport.
As a severely disabled and bedridden senior who suffers from a debilitating nerve disease, I'm totally reliant on gurney level transportation for all my medical appointments. I'm unable to sit and only walk or stand for brief periods.
I enjoyed a very cordial and warm relationship for months with my valued transport team, Junior and Carlos. In fact, I made USA Transport my preferred provider at Call the Car.
My scheduled rides to see specialists are both local and as far away as the LA area and Orange County. So being in the company of drivers with whom I feel rapport is an important priority as a trip can be as long as 9-10 hours.
I never dreamed that my preferred transport provider would ever treat me otherwise than the usual solicitous and kind manner I was accustomed to.
Frequently I bring a caregiver along on gurney trips to help with preparation. However on this particular day, I was alone which makes it more challenging as I also have a vertigo condition and struggle with balance. Junior texted he was concerned we would be late with my pick-up time.
When Junior arrived, he brought along his dispatcher, Claire, instead of Carlos, whom always treated me with the utmost concern on our trips.
I was moving as fast as possible in spite of the vertigo.
Claire was verbally expressing her displeasure and impatience with me, rolling her eyes and taking deep exasperated sighs, telling me to hurry up.
I was feeling so much pressure from Claire, I couldn't think straight and forgot to bring along essential items like my medication and cell phone.
After all that unnecessary stress, we were on time for my dental appointment. I privately shared later with Junior my discomfort level with Claire. He assured me she didn't mean to be disrespectful.
I was willing to overlook it as stuff happens and move on.
But the ultimate insult was to come. Junior had confirmed he had picked up my June 4th ride weeks before.
The morning of June 4th I was getting ready and got a call from a different transport provider they were on their way.
I texted Junior to ask what happened as he usually was very considerate in keeping me informed. They had never cancelled one of my rides before. I called Call the Car dispatch who said USA Transport rerouted the trip. I just assumed they had a conflict of some sort and went with the other provider.
The kicker was when I called Call the Car back to further investigate, I learned USA Transport cancelled the ride "because of issues with the client!"
I felt truly insulted Junior not only did not have the courtesy to call to tell me he cancelled the ride, but USA Transport essentially dropped me as a client without informing me!
It was unprofessional, unkind and unbelievably inconsiderate to treat a loyal customer that way. read more