I have nothing but good things to say about Extra Space Storage in Highland Park. They have a…read morevariety of storage options at different sizes and price points. I've been a customer for about 8 years and have always found the personnel to be accommodating to my changing needs. I've had the pleasure of working with current manager Kathleen Grant for a while and she goes above and beyond to ensure I get the right space I need. She even informed me that I qualified for a senior discount, which I appreciated. I'll say one more thing. I use another local storage facility for vehicle storage. The facility itself and the staff is not up the same standard as Extra Space.

I've been an Extra Space Storage customer for over 10 years at two different locations…read more Unfortunately, their new package policy has made it impossible for me to continue using them. In the past, the office would accept deliveries and place them inside your storage unit. They no longer allow the office to accept ANY packages. FedEx and other delivery drivers also will not enter your individual unit to leave a package--I tried. I even spoke with corporate, and there is no workaround. So if you use your storage unit for any type of business or job function that requires receiving packages or deliveries, I highly recommend looking elsewhere. Other storage facilities in the area accept packages and will place them in your unit--and many are literally half the price. After more than 10 years as a customer, I'll be taking my business elsewhere. Hopefully this saves someone else the headache. You're welcome!

we rented a few lockers everyone was very helpful and definitely very accommodating…read more thank you for making it so easy

Polite clean , no contract, very easy clear explanation, non invasive, great smooth experienceread more

Great location, clean and well lit. Cathy and James are…read moreprofessional and personable. Highly recommend!

They were great to work with last year…read more Now, they want to DOUBLE the monthly rate even though we PREPAID everything last year and want to do so again.

On-site manager (Melody) was very efficient and helpful with the startup. She even drove back on…read moreher golf cart to make sure I knew the new parking spot and entry/exit routes (storing a boat w trailer).

I really wish to say thank you to Dalton Keener, Property Manager for the Northbrook, Old Willow…read moreRoad location for his outstanding service!! He made a sudden move turn into a great experience. I highly recommend the Lock Up Self Storage for any move, large or small like ours!

6 Year Update (Nov. 2023): This Public Storage location is still one of the nicest-maintained…read morebuildings I have used, with everything in good working condition and no signs of disrepair. The climate control always has the unit at a reasonably comfortable temperature all year round. I've seen no evidence of any kind of leaking (which I can't say about my previous X-Tra Storage unit in Wheeling and A.Smith's Storage in North Chicago). The large cargo elevators are in good shape, and move quickly and quietly between the 3 floors. There is a digital access panel that requires a code to enter the storage area. The dolly carts provided have seen a lot of miles, but are still all in good shape with no wobbling or weirdness. They also have hand trucks available upon request (along with boxes and packing supplies for sale). The facilities, along with the bathrooms and office, are always clean. I like that the entire facility is well lit, with motion-sensing lights in the hallway, and clear lines of sight through the halls. Police frequent the plaza that its in, and there are security cameras all inside and outside of the building, so it should be fairly safe at all hours. They state they're open Mon ~ Sun, 6:00 AM to 9:00 PM, but I've successfully accessed my unit a little earlier and a little later. Any time I've run into staff, they're courteous and attentive. Price-wise, this location is fair. Shop online, and you can get some really good promotional rates. We got a 10" W x 5" D unit for $70 for the first year, and $100-ish after the year (we opted for our own insurance coverage, where we had to provide pictures and account info to Allstate). We wanted to use our own lock, but they made us use their lock at no additional charge. It's a decent quality Master no. 40 70mm discus-style padlock with hardened shrouded shackle, but a so-so 4 pin cylinder that's jiggle resistant but easy-ish for a journeyman to pick with the right tools and a few minutes. Fortunately, I don't have anything too valuable, otherwise I might insist on them allowing me use a better lock. Avoid coming here around 9am and 5pm. The Public Storage shares the plaza with several office buildings, and there's only one way in and out on Pfingsten Rd. for everyone. At 9am and 5pm, there can be a little bit of a traffic backup, as all those folks are commuting to and from the surrounding offices.

BAIT & SWITCH - price WILL go up so be careful…read more Fantastic location. Units are good. Locked elevator access and good location. Sounds great, right? I've had better customer service at the DMV. When I was mostly moved in, I had the pleasure of meeting a nice woman who moved here from New Orleans. She shared that she was moving out of a 10 x 15 unit. When I asked why, she said the initial cost was around $150, and in just 2 years they had raised it to almost $450 / mo. YES, you read that right. Now, I cannot verify her costs, but I can tell you that when I moved in to a 10 x 10 space, the cost was $89 / mo. In just over a year they have raised to cost to almost $200 / mo. More than double the cost in 1 year? After roughly 5 months it went to $134. This is a shame because I would have stayed in this unit for a decade. Based on my exponential calculations, the cost would be $102,400 / mo if they keep doubling it every year. I decided to get out. I met a nice couple when I moved out and mentioned the increases to them. The guy said to me, "Yeah, you need to move to a different unit every 6 months or you'll be in trouble." He was literally moving his boxes from one space to another one next to it. What? Maybe Public Storage Deerfield could have simply kept charging him the rate he was paying so he could avoid this hassle. I moved out a couple days into the month and had to online chat them since the 'on location' gentleman (who is nowhere to be found most of the time) told me he had to leave and go to the other location. He is never available, but suddenly became VERY available when I put a few things near the dumpster. He came up to me and said "Yeah there's no dumping in the dumpster. I saw you putting a few things there on my cameras." I replied, "I am a paying tenant right now." He said, "That's for me, not the tenants." Then he shared I would be charged $250 if I left the garbage by the dumpster. So I had to make another trip to gather that and take it away. He left and told me to close the account with chat since he didn't have time to do it. I cancelled with online chat and asked for a pro-rated refund for the remaining 27 days. They said no. I asked if there is anything they can do and they told me that it's in the contract, and they will not send any prorated refunds. Beware of this as well. You're better off finding a quality storage house that takes care of their customers and actually rewards them for paying and staying.

My son met Llloyd, and had nothing but good things to say about him. I had to speak with him about…read morean issue and I couldn't agree with my son more. Lloyd was knowledgeable, kind and paitent. My dealing with personnel at this facility has always be stellar. The facility itself is always clean and in good order. If you need storage for just a short time or even for a long stay you will not be sorry.

Read the fine print/be aware that they can and will raise your monthly rent at any time, with no…read morelimitations. We started in a unit that was advertised as $165/month. In less than a year, the price increased to nearly $500/month. Identical units advertised online were still priced at $165. Management wouldn't budge on compromising. The only option they gave us was to book a new reservation under a different name and move all of our belongings down the hall.

I rented a unit today from Mike. He was very knowledgeable and patient. A very nice guy. The…read moreunit was very clean and Mike did not cut corners, he provided all the information in detail. Highly recommended.

DO NOT RENT HERE. Clear rodent infestation (see pics…read moreattached) which damaged several items. Corporate policy is "you store at your own risk." They stated had I purchased their insurance policy they would have "considered reimbursement" of damaged goods. Apparently there is no reasonable expectation that they would provide a clean and safe environment

The Lock Up Self Storage in Northfield is great. The staff is friendly, and accommodating.read more

I needed a storage unit and when I called in Carlos Dominguez helped me out he was a big help he…read moreset me up at a location near my house a clean and organized facility. Thank you Carlos