I was in the city and decided to get my steps while the wifey was doing her shopping at Macy*s…read more Walking by I noticed this place by the lively look it had inside and decided to walk in to see what a smoke shop is all about. The employees where just as lively and welcoming explaining what products they had to there customers. Low and behold they also carry gift items as well as what other items are sold in smoke shop's. I noticed they also sell hookahs with the tobacco and other accessories it comes with and Decided buying one for decoration and when I get hankering have a smoke on the porch

Good service and friendly staff. They had a lot of variety.to choose from for all of your needsread more

Customer service is GREAT. Very helpful and they go above and beyond, especially Lokendra that…read morehelped me find a nice lighter for a gift. Very satisfied

Best selection of high end glass pipes including illadelph and Hi-si…read more This is one stop shop hands down, they have all kind of products. They also started delivering all around San Francisco at free of cost!

Big tobacco selection around Great customer service…read moreWent in to buy a pack of smokes and picked up a couple of things along the way. Fair prices

Great service and selection. Very helpful staff. Definitely recommend for all your vape needsread more

Employees are always so friendly & helpful!…read more For a small shop, they have a good selection of items.

DO NOT GO HERE. I'M WARNING YOU…read more This place is a rip-off. I bought something from them for $149, and when I went outside, I checked the MSRP and saw that it was only $89. I went back inside thinking maybe it was a mistake, especially because there were other items right next to it that were actually priced around $149. Unfortunately, the guy told me the $149 price was correct. I showed him that the MSRP was only $89, and his response was basically, "I have bills to pay, and you want it now, right?" That's almost an 80% markup over the $89 MSRP. I also asked if I could return it since I hadn't even used it, but I was told no refunds. So just a heads-up: BE CAREFUL when buying from this place. Check the MSRP, compare prices, and shop around before you pull the trigger. I wish I had done that first.

Fantastic place to enjoy a cigar with a great staff , friendly people and a wonderful cigar…read moreselection. This is the most comfortable place in SF.

Amazing place in the city. Like a diamond in the rough. You can come a cigar AND have a drink…read more Inside! Their old fashion is pre-made and on point every time. They have a good beer and wine selection. You can buy cigars there or bring your own. If you do bring your own there is a cutting fee. Very clean and comfy. Nice owner/bartenders. Nice customers.

my favorite, most reliable, and most comfortable place to go in the city. been going consistently…read morefor about a year now. i have created a great relationship with the guys who work their. they even give me suggestions based upon what they know i like, i think that is amazing. i will never cheat on them with another spike shop, this is the one to go to. ps my puppy loves them, and you know dogs can read people like a book. so that tells you something YEEEE!

This shop is very affordable and great for many choices of products . Very friendly people and…read morereasonable pricing .

New York Tobacco is a small shop located right by the Civic Center BART station. True to the name…read morethey sell a lot of tobacco related products. I don't purchase any of that stuff so I can't comment on how good or bad their stock on that is. As far as everything else goes, NYT has a pretty varied selection of everything else. I stop in here now and again on my way to work to grab a quick snack. They have a strong array of typical convenience store junk (sodas, energy drinks, candy, etc.,) as well as some healthier choices like bottled smoothies, fruit, Clif bars and such. The store owner is a really friendly guy and gives great customer service.

Disrespectful Customer Service and Racist Behavior…read more I visited the store on Sunday to purchase some snacks and a new lighter. When I arrived, the owner's teenage son was working the register alone while talking loudly on the phone with friends. During the conversation, he repeatedly used profanity and racial slurs, including the N-word. Hearing someone casually use racist language while serving customers was disturbing and extremely uncomfortable. He showed me a lighter, tested it briefly, and since it appeared to work, I purchased it and left. About an hour later, when I attempted to use it at home, it sparked a few times and then stopped working completely. I returned to the store simply to exchange the defective lighter. Unfortunately, what followed was one of the worst customer service experiences I have ever had. When I explained that the lighter was defective, the owner's son immediately accused me of using up the lighter and refused to exchange it. I explained that I had purchased it only about an hour earlier and that I would never try to take advantage of the business over something as minor as a lighter. He then claimed that I was supposed to refill it with butane and suggested that I simply did not have any. When I asked why a lighter would be sold without butane, he became hostile, telling me not to "get smart" with him and proceeding to curse at and degrade me in front of other customers. Trying to avoid an argument with a teenager, I calmly asked if his parents were available or if I could speak to the manager. Instead of de-escalating the situation, he continued insulting me. Several customers witnessed the interaction and appeared just as shocked as I was. Eventually, he attempted to refill the lighter with butane to prove it worked. It functioned for only a couple of clicks before failing again. I pointed out that the lighter was clearly defective and suggested that we simply exchange it and move on. He eventually agreed to exchange it but then stated that I would have to pay a higher price. As a regular customer who chooses to support this local business instead of going to Walgreens across the street, I found that especially disappointing. To the owner: you have always been kind to me, which is why I am saddened to leave this review. I attempted to call the store several times over multiple days, but no one answered, and I did not want to return in person and risk another encounter with your son. I understand that businesses sometimes have to deal with difficult customers, but that does not excuse racist language, verbal abuse, or humiliating paying customers in public. Your son should not be using the N-word while working, should not be cursing in front of customers, and should not be treating people with hostility over a defective item. His behavior was disrespectful, unprofessional, and racist, and it reflects poorly on a business that I had previously enjoyed supporting. A simple exchange and an apology would have resolved this matter in less than a minute. Instead, I was insulted and publicly degraded. Unfortunately, because of this experience, I will not be returning. -- Kial

I think they sell the most expensive tobacco in the entire city. 7-eleven is about 50% cheaperread more

Went there for ultra light ciggies for the first time today, Roy has been super friendly and…read morehelpful, went through a few brands with low nicontine, am impressed with the brands available, got superslim which I was not having high hope they carry, BUT, they do. will surely recommend this shop if looking for tobacco in the neighborhood. good price too for the exact same pack of superslim, it's $8 less than the one i ordered online from Sauxxy less than a week ago.

Best Cigar & liquor in town Best service…read more all liquor collections are there Very good prices 5

Great selection of cigars and the guy working was really nice and helpful. They also have a great…read moreselection of alcohol.

I am a gum addict. I…read morealways have been. Since I was a kid - I've been drawn to it. I love the taste. I love hearing myself chew. I love the ritual of opening up a new piece - fresh from the paper wrapper. My poor mom would have to cut out chunks of my hair - since the sticky stuff would consistently find it's way into my tangled red mane. At one point - she even forbade any babysitter to give me any. I always found a way though. I'm still hooked on the stuff and my personal favorite as of late is the Watermelon Twist by Trident. F & M Smokes & Wine - not only stocks this flavor - but they have one of the biggest Trident selections I've seen in awhile. Their staff are kind and talkative and it's great to have a late night spot like F & M Smokes & Wine to stock up on life's artificially-flavored pleasures. Trust.

One of the best liquor and wine selection in the area,…read moreFriendly staff, good prices Across the street from The Palace Hotel Next to house of shields