Absolute garbage. I've lost track how many times my mail shows it came to Nashville and then sent…read moreto Birmingham and then back to Nashville to finally come my way. No accountability, no way of complaining and pointing it out. Just plain garbage

Made a appointment got called up pretty quick and the whole process only took a max of 15 to 20…read moreminutes workers there mad funny and pretty chill

I genuinely cannot say enough good things about the team at this location, especially Carl, Sedona,…read moreand Jeff. I stopped by after hours to drop off a small prepaid package in the self-service package drop, and somehow it became completely jammed inside the mechanism. The package was so stuck that the mailer and shipping label started ripping when we tried to remove it, and I was convinced the item inside, a delicate lace top, was going to be ruined. Carl, Sedona, and Jeff went completely above and beyond to help me. Even though it was after hours, all three of them spent probably 30 minutes carefully working to free the package without damaging the item inside. At one point I was literally telling them not to worry about saving it because I felt so bad about how much effort it was taking, but they were determined to help. Somehow, they managed to get the package out and the lace top was completely untouched! They then repackaged it for me, replaced the damaged shipping label, and made sure it was ready to continue on its way. I offered to bring them coffee or do something to thank them, and they simply told me they were doing their jobs and that a review would be appreciated. So, here is the very well-deserved review! Carl, Sedona, and Jeff turned what I was certain was going to be a ruined item and refunded customer into a completely resolved situation. They were patient, kind, helpful, and genuinely cared about getting my package safely on its way. I'm incredibly grateful for the time and effort they put into helping me, especially after hours. USPS is lucky to have employees like them, and I hope their management sees this because they absolutely deserve recognition!

This post office is AWFUL!!! Employees are lazy. They can care less about how to help their clients…read more(and employees). They lose packages repeatedly. I hate that I live in their zip code

Last Christmas, I wanted to mail a gift to a friend in Maryland -- a signed John Waters poster we…read morereceived when we saw his show at The Rio in December. It wasn't a large poster, only about 12 inches long, and I rolled it up in a small mailing tube and took it to my local post office to mail. To my surprise, I could not mail the poster to the US. The Canada Post employee told me that since a certain person was elected president, there are now tariffs on everything larger than a letter mailed from Canada to the US, and I would need to download an app on my phone and enter all my information to declare the item and pay the tariff. Of course I wasn't thrilled on paying tariffs on the poster, but that wasn't the issue -- the issue was having to download a fucking APP and entering all my information on my PHONE. It wouldn't have been as bad if I could enter my information on my computer, but nope, that was not an option -- I had to download an APP and enter all this information on a small phone with my fat fingers and bad eyesight. HELL NO. So I told my friend that he was not getting his gift in time for Christmas, and that I would mail it from the US when I went to Nashville at the end of February. But trying to find a post office in Nashville was actually not that easy. I assumed there would be a post office somewhere downtown, but the closest one was at least a 45 minute walk away from our hotel, and even though there was supposedly a UPS nearby, I couldn't find it. Thankfully I discovered there was a US post office in East Nashville, close to where we were going, so I was able to mail my gift. Once I got to the post office, mailing the poster was easy. The post office employee was helpful, and there were no issues mailing the poster to Maryland from Nashville. The cost of postage was $7.70, and I didn't have to download a fucking app, use my phone, scan a QR code, or pay any tariffs. Utterly ridiculous that I couldn't easily mail a small package to the US because I was in Canada. [Yelp collections: Nashville, TN 2026]

Okay, so went went to this post office to only get a postcard stamp, but we also got a show. This…read moreobnoxious man was rude as heck to the postal worker and the post master here. He was belligerent and prideful but the manager handled him with charm and kindness but also with a stern hand and put him in his place. We thanked her and praised her for her patience. That "Nastyville" bully made a short line into a long waiting line because of his attitude, he lost his keys and griped about the replacement fee and blamed the staff! Whew! Other than that, this post office was ok, slightly funky, but had a greeting card kiosk, sufficient supplies, East Nashville don't play! Hours M-F 8:30-5:00, Sat 9:00-12:00

This post office is horrible. I have mailed two packages and both never arrived. Both provided…read moreerroneous tracking information, they do not answer their phone or follow up on service requests. When the first package was FINALLY returned to me 9 weeks later all ripped apart, I couldn't file a claim because I missed the timeline. I called this post office for 7 days and not one time did they pick up the phone. Maybe time to train employees to provide good customer service to their customers. Second package said it was delivered and was not. Recipient submitted a service request which went unanswered and has made numerous attempts to call. This phone was not answered.

I attempted to have a very small box containing sunglasses, shipped at the Bellevue/Newsome Station…read morepostal location. I had the shipping label printed with me. The box needed about 10 inches of tape to close the box. I asked the representative to please tape the box and attach the label. He informed me that because of DOGE he could not perform either of those tasks and directed me to buy a $4 roll of tape and do it myself. What do we, as tax payers pay these people to do? Over compensated cashiers. Terrible customer service at this location. I recommend this individual receive customer service training, learn how to treat customers and avoid political commentary while on the job working for the US Government.

This is my least favorite post office in the Nashville area. While I've given most postal…read morefacilities four to five stars, the Hermitage location just isn't efficient. There is a perpetual line here, and the store invariably has just one worker. And that isn't the fault of the worker! They're going as fast as they can. Even quiet locations have a minimum of two employees working the windows. But never at the Hermitage locale, and that really slows things down!

If you have to go in, it's wonderful. The staff is always nice, the line moves quickly, etc. 10/10…read more However, I do not see the point of having the self service kiosk if the services it offers are never available. Incredibly inconvenient location for professionals that need USPS services outside of business hours.

I like how the employee treated me with respect. I really like them…read more My parcel was sent and I forgot to pick it. But they had it well kept till the day I went to pick it. I really appreciate you guys. Keep the great work going.

I had an extremely upsetting experience at this USPS location in Nashville. The clerk I worked with…read morewas unnecessarily difficult and dismissive. She made me redo my boxes three separate times. I used a white label and removed the Priority branding from the top, yet she repeatedly told me I could not send the package -- even though the exact same label was visibly hanging at the counter and is clearly used by others. When I tried to calmly point this out, she told me I "wasn't listening" and spoke down to me instead of explaining things professionally. Her tone and behavior felt judgmental from the start, and it seemed clear she simply didn't like me and decided to make the process as difficult as possible. The worst part was that she appeared to find the situation amusing, doing this in front of other customers while I became increasingly stressed. I ultimately left without being able to mail my gifts and was nearly in tears. Customer service should never feel humiliating. This experience was completely unacceptable and needs to be addressed

Came here on tax day! Though there was a long line, the woman at the front was efficient, and…read moreexplained exactly what I needed to do to submit my taxes on time. While I filled out the address, she helped another customer and then quickly jumped back to me. This helped speed the line along!

If you have any alternative for shipping or general mail delivery, I strongly recommend you use it…read more This is the worst Post Office I have ever encountered and I have tried repeatedly to work through their delivery issues which at this writing are averaging once a week. Something is definitely amiss in Murfreesboro, TN.

This place is just a normal post office nothing special you just need to make sure is non pick ours…read morebecause it get busy and is a line outside but again is a post office just a quick service picking ups or sending something. The costumer service is not out the world is just simple come in and out with nothing special.

Worst customer service. Can't even do their job competently. And they do it with an attitude. Never…read moregoing back and do not recommend this post office. Woodland St is way better and the people that work there actually care

There seems to be a staff attitude issue at this location that allows them to treat their customers…read morelike trash and have no recorse for their actions. Also, the staff does not want to work. I'll be avoiding this location and driving the extra 20 mins to go to another branch. Hopefully this improves soon as I don't want to guess when they might be open (because it's not always open during business hours) to drop off my mail without adding an hour on to my drop off.

Quick & easy used the kiosk waited in the line till the post office opened and moved smoothly.read more

This is an efficient postal facility in Donelson. It's small considering it's so close to an…read moreinternational airport. But that doesn't matter. What I want are short lines and efficient, knowledgeable employees. And that's exactly what you'll get here!

This is a nice, normal example of a US Post office. Nothing fancy, post boxes, the usual post…read moreoffice counter with a helpful employee doing their job, a selection of boxes and envelopes. I found it interesting that this location also has a selection of greeting cards for sale, so if you have waited until the last minute to send grandma a birthday card, no need to make an additional stop at the drug store, you can buy a card right here!