The Post Office traditionally for me has never been a place I dreaded going. I always envisioned a…read morefriendly staff of smiling people ready to help you mail your packages. I've only been to the Bellevue and Redmond Post Offices here, and I was very very disappointed with the Redmond Post Office. The location itself isn't TOO bad, but it is a little out of the way. There's ample parking places, but quite a few spots are occupied when you show up. The customer service are itself has been crazy both times I've visited. I have visited at noon and at 2 p.m. and both times there was only one employee and a line of people almost going out the door. Once you get through the 20 minute line, the employees aren't particularly friendly. The people I've interacted with came off as rude and a little condescending. After two consecutive negative experiences, I don't plan on returning to this location unless I absolutely have to.

We are renewing our son's passport and he is only 5 years old. My wife and I checked online which…read moreindicated the kiddo does not need to be with us when doing the renew. However the officer Robert K. Lee insist the kid has to be with us without even looking at the website. He is the law. What an a hole :( I want talk to his supervisor and he told me "sure, go ahead and wait in line" no wonder usps has such bad reviews. Really disappointed at USPS. Wouldn't use it if I have other options.

I was here recently on a Saturday morning, as soon as it opened at 0900 hrs. I liked how it opened…read moreimmediately on time, and how nice the lady at the counter was. She was working alone, but she was super efficient, yet also personable and friendly. This site isn't like the sterile Redmond site; it is in an older building and is warmer, with character. (Note: I don't quite get the poor reviews of this site due to USPS rate increases, or delayed receipt of packages. Those types of issues are not due to anything this site is or is not doing, but rather are symptoms of an aging postal system that needs re-vamping. This site doesn't set prices for stamps or shipment services. It seems wrong to review this site - or any specific PO site- for these issues, as they are not in the site's control).

I can't really say I'm a fan of any USPO, but this one was pretty quick, even though there were…read moreonly two people working, and even though there were a LOT of slow old people there. Oh, and as a clue to anyone reading this... when you pull your car into this location's driveway... DO NOT just STOP and wait for someone to pull out. There MAY be people BEHIND you. You may be HOLDING UP TRAFFIC on the ROAD. I suppose this applies to EVERY driveway though.... but when I went (I parked elsewhere and walked) I watched half a dozen people do just that (stop traffic just so they could get a parking spot) :-[ I know... unrelated to the office... but not really... not if they opened up their back parking lot to customers... :-/

This cute little post office gets five stars for location and history!…read more If you are in the area and into post offices for sure you should stop by! It might not look open but it is ;)

My husband and I have been using this post office for over 6 years and have always had pleasant…read moreexperiences with all of the staff. We used to have a PO Box, but we now only go in to ship a package which is a great opportunity to see how PO Josh has been doing. He's the cool guy who works in the office. We want to give a huge thank you to Aiyana who's also an office employee here. She went out of her way and drove to our apartment to unlock the neighbor's box to retrieve our package. That was very sweet. Turned out that our package (which we accidentally had shipped to the wrong apt) got put in our own mailbox anyway, so shout out to the mailman for being on top of it! Monica also gets an honorable mention because she's very professional and pleasant. You all deserve raises or at least a gift card. God bless y'all!

Tonasket postal service is a joke. While living in tonasket, it woukd take days to get mail at my…read moreapartment. And often mail was delivered to wrong apartment. When my family moved, we paid for change of address several times because apparently it didn't go through. Mail was still being sent to old address. My son was taken off his SSI because tonasket postal service didn't forward his mail like they were supposed to. Now im am fighting his SSi to get his Income reinstalled before he looses his apartment. Thank Tonasket postal service for your crappy service and messing up people's important mail delivery. Do better.​​

Although the new post office is less conveniently located than the old location in the Federal…read moreBuilding, the parking lot more than makes up for it. I love not having to parallel park or hike around the corner. The staff is the same, and it is still the USPS, but the ease of use is greatly improved.

Access the post office 24/7 because some don't get off work by 5pm, and don't say Mail was…read moredelivered when it actually never was.

They lose packages and put you through all kinds of problems including returning your packages…read morebecause they don't have postoffice address even though your box number is on the package. Been known to return mail because the person no longer live there when they have lived there for years and still do. Lucky it was the PUD and someone knew her and called her and let her know what had happened

It all started when I had to return a shirt. Priced the return in my FedEx account and it was just…read moreunder$10 for FedEx Ground. Just for fun, I pulled up USPS.com to see what it would cost. $5.25 for 2-day insured, alerts and trackable - and they even provide a free small box to send it in. Took just a few minutes to register an account and print my pre-paid label. I give their web site 5-stars - you can do just about everything here. Then I took my return item and prepaid label down to our Chelan Post Office. Even though the shipping box would be free, I was told to bring my own strapping tape, because they sell that. When I got to the office, the postmaster saw me waiting, opened another window. He took my label, folded together the flat cardboard box, inserted my return stuff, sealed the box, and even offered to attach the label for me. This is the Post Office- folks. 5-stars for the web site. 5 stars for customer service at Chelan P.O. Maybe there is hope for USPS after all - this is a Big Step in the right direction. Well done at every level

1. The newest employee who used to work at Safeway should learn basic customer service cordiality…read more I always wait to step up for service until she has another customer so I do have to interact with incompetence and rudeness. She also has been there long enough to learn the basics such as limits of content insurance coverage. But twice I had asked that question and was met with a blank stare. She had to ask a co-worker. 2. Why does Chelan, WA 98816 have no drive-by box to drop off outgoing mail? Nor does the Chelan, WA 98816 USPS have any ADA/handicapped parking spots! I am disabled. It is a major chore to find any spot, let alone a handicap parking spot. Come on USPS! You charge us tons to mail 1 letter. How about making access to a drop-off box and ADA parking spots @ the existing post office on Johnson Avenue, Chelan, WA 98816 ? Thank you

Always a wait, possibly the least motivated staff anywhere. Greenwood Post Office beats this one by…read morea mile. Bumped it up one star because after the predictably long wait, one worker saved me a few bucks on shipping.

Friendly prompt accurate over a wide range of services. Extremely considerate personnel.Rarely a…read morewait issue,and neat as a pin to boot.

Some very angry woman answered the phone today at this Tonasket Post office. Normally they have a…read morepackage pick up time for a couple hours. This angry antagonistic person just kept repeating "we're not open today." Normally the folks there are nice or helpful. Is this the customer relations USPS wants to be known for?