Where is my mail? It was suppose to be delivered today and it wasn't. I live at 1331 SW Wayne Ave, Topeka KS 66604. I want my mail. I haven't gotten mail since a week ago last Friday. No wonder the Post Office has a poor reputation. Donna L Jordan email address djordan66604@yahoo.com poor review 0 review * 0 review read more

Actually it all worked out and I have my box. Evidently the person I spoke to initially didn't know what they were talking about. My box is fine and they are not moving! Sorry for any confusion. read more

Waiting for a Christmas gift from my dad and it's been almost 3 weeks. Please let me know if you received it and are not shipping it to me..... read more

A package vital to my families well being has been sitting in california for nearly a week waiting for a label reprint from the shipper. They are able to identify my package through the tracking number and they are able to print labels when customers ship packages. Why is my family in danger when you can print the damn label yourself? Get my package to me today! Inexcusable! read more

Long holiday line waiting for service. I thought I'd be stick here for a half hour. Instead, a young man in a Santa hat came up to me in line asking me if I needed stamps or to pick up a package. He then quickly went back and for my package and I was out the door! read more

This post office is disgusting! The service is totally unprofessional and exceedingly rude. I came in for a change of address form and was told at the entrance to the waiting line to pull up my mask. I did immediately not knowing it was very slightly off my nose. I approached the counter, asked for my form, meanwhile the clerk talked to an exiting employee behind her(who had no mask at all on). When I inquired why she didnt advise the fellow employee to put on her mask she replied "She don't have to, she work here". She then said " You go on fill out your paper and mind yo business " I replied it is my business and she again said "Mine yo business and fill out yo paper and get out". I couldn't because there were no pens in the whole post office. She raised her voice , was rude , unprofessional, and I am complaining up the ladder. She needs to find another employer! I went to the North Topeka branch immediately afterward and received excellent service. It's time this branch either listens to the complaints or shuts down. This isnt the post office of the United States that I live in, it's a waste of money. read more

The absolute worst customer service experience I have ever received in my entire life. They shouldn't even receive one star, but I had to select one. I was needing a passport for a trip we are taking in February. I have never got a passport before so I went in there with what I thought was all the correct documents that were required. The lady took the rest of her 5 minute lunch standing at the counter with her cellphone in hand until it was my exact appointment time and proceeded to be disgustingly rude to me about not bringing in the correct documents. (Again, I have never done this before) She asked for my passport picture, which I didn't have because on the website it stated this location had picture services, which didn't. She was continually rude about them having their camera stolen months prior, which again I had no recollection of because I assumed their website was accurate and they had photo services. Another lady walked up stating that she would have called me if I requested photo services, and I stated I didn't receive a call and didn't know I had to request photo services. This lady had thrown the papers at me to show me the list of phone calls she had made for the day and that my name was not on the list. I stated I would leave and come back after getting my picture taken at the nearest Walgreens Photo Center, to which the second lady responded with, "she's not going to come back". Which I had to return back to finish the process, because I needed a passport and secondly the first lady kept my paperwork and wouldn't give it back to me. (my original birth certificate, copies of my birth certificate, and drivers license copies) After I left crying and shaking from disbelief from this horrible experience, I returned back with my boyfriend. He started an audio message and got on tape how poorly we both were treated the second time we returned. I also didn't receive a receipt, so I'm not able to track my passport process. Understand, their job is to get ALL required documents before proceeding to send it off. Fast forward to today, my boyfriend has already received his passport and I have not. But we both provided the same documentation. Instead, I received a letter in the mail that mine was declined and I have to provide more forms of identification. I have a gut instinct that she did something with my paperwork to ensure I wouldn't get my passport in time and to prolong the process after the experience I had. I have already reached out to the place to see what forms were received. I will do everything it takes to figure out what happened with my paperwork. I would never recommend going to this post office for any of your needs. To be continued... read more