They helped with an easy & light load to CO and helped me figure out a different option for a heavy…read moreceramic piece. The were professional, helpful, and gracious even with the long line that was pretty much there the whole time I was there. Thank you!

I wish I had more treasured treasured items ship to from Connecticut -- because of our experience…read morewith We Pack & Ship. I think they could pack eggs and have them show up unbroken 3,000 miles later. They partner with Yellow Freight which brings the cost to half of what other shippers charge (who use various mail services). When Yellow Freight forgot to scan the four handmade box crates in Chicago (apparently quite unusual) and we weren't sure where they were, Scott offered to call Yellow Freight and described the crates so that could be more easily found. Everything arrived in perfect order and the boxes & inserts that Scott made were amazing. This is a family business, run by Scott and his wife, and they care about what they do. It shows.

Not an open customer service place, just a distribution center, not open to public Company should…read moreupdate the posting

They no longer have a walk-in customer service area. I was unable to find out what happened to a…read morepackage they supposedly delivered to me. Couldn't get a live person on the phone or here at the location. Doesn't make sense that they eliminated the walk in customer service area. Very disappointed customer here

I've been coming to this location for years, always had such a great experience with the same guy…read moreat the counter. Looks like he no longer works there. I came in with a bunch of Amazon returns. Only one had to be processed at the counter, the rest I was able to complete at the self serve kiosk. The employee who helped me was so unfriendly. Not even a hello. But that doesn't really bother me, most young people in the customer service industry behave this way. The issue was, she walked away from the register in the middle of my transaction. Didn't say a word to me and just left me standing there. After about 5-7 minutes of me waiting, I asked the other employee if she knew where the other girl went or if she could help me. She just continued waiting on new customers while I stood there. The other employee eventually finished my transaction and I never saw the other girl. Service here has gone downhill, might be worth the drive to the Southington location.

Waited about 15 minutes for 2 different staff to print me out some ordinary simple paperwork. The…read moremain printers were not working. They kept telling me to check and wait it should be printing. No you get away from the back room and come help me yourself. The pages finally printed and the ink is faded and they still charged me full price. 3 employers working very unprofessional. I heard swearing in the back where you can hear them loud and clear because they are loud. They were gossiping heavily and having customers who should be in and out waiting. There was a women who gave someone an item for free yet I had to pay over $8 for faded ink paperwork.... Where did the other man go who used to work here. This ups needs him back, he was playful but knew how to multitask and get his work done professionally. I'm annoyed and disappointed.

Drivers leaving packages in piles of snow. How idiotic can they be. I got notification my packaged…read morewas delivered at a gated driveway . I do not live where there is a gated driveway. The a** dumped it in the snow. I never got the package. They need to fire the driver who was delivering packages in the Old Waterbury Rd area of Southbury on 1/30/26 . As he is clearly dumb af !! Lazy driver didn't wan't to drive down the driveway to the unit. Do better !

12.30.23 I was at this FedEx location this past week when I…read morewas in the area. I was meeting up with some friends & afterwards I remembered I had to send a package out due within 2 days. I wish I got his name but unfortunately I didn't. This guy was so helpful & over accommodating it was incredible. My package had a P.O. Box address and Fed Ex doesn't deliver to P.O. Boxes. He started trying to help me out. He googled the business to try and get a street address but it listed several with all different suites. I can't say enough about this guy and how stellar his customer service was and is. He's a little older with glasses. He is outstanding. The value for me with them is better than the ups shipping. All in all I want able to ship out the package at that moment but regardless, their ownership of helpfulness was beyond what I've experienced in the past. Their prices are better overall than the other shipping company.

Ship Caribbean is one of THE BEST shipping companies I have used. Very fast and efficient. The…read morecustomer service was great from beginning to end. They made sure my barrel was picked up and delivered in time. The processing was very seamless. I highly recommend shipping with Ship Caribbean! You will not be disappointed!

I rarely use shipping services but I agreed to help out a family member. Ship Caribbean was…read morereferred to me by a friend and I'm am beyond pleased. I decided to drop off my items to be shipped, and I'm glad that I did. The staff were very friendly and walked me through the process. My cousin received their things in a timely manner and intact. I would definitely recommend Ship Caribbean.

Very POOR service! There is ALWAYS a long line with one…read morewindow clerk! What's the Problem!!!!

Absolutely terrible service and Lazy as heck!! Tried calling multiple times only to be hung up on…read moreseveral times as soon as they picked up. It wasn't like it was a phone reception issues either since I could hear them in the background. Lines take forever to get thru too. Avoid this post ofc as it's a waste of one's time!!

Theeeeeeeeeeee best!!! Reliable and trustworthy. Also always easy going and flexible with…read morescheduling or rescheduling. See and her team are seriously amazing.

Than you so much for your prompt answers to my questions and for your mobile service to the…read moreRehabilitation Center my mom is at. We needed POA signed with two witness. Super professional and able to come to my mom's facility. Thank you again! We will definitely recommend and use you again when needed!

I worked with Keith who packaged up some speakers for me and shipped it across country. When the…read morepackage arrived everything was in perfect condition and expertly packed to ensure nothing would be damaged. Thank you so much Keith.

Working with Keith has been perfect! We had been dealing with missed deliveries from FedEx and UPS…read morebut now have everything shipped to Ship Southington - no more problems!! Would highly recommend.