Social distancing and face masks are a must…read more I had to ship some items to my sister, so I came here to this post office. It was other customers in here, but the post office employees are super fast. Friendly employees, very helpful, and prompt. If I need to mail anything else while I'm here, I will definitely use this location.

The lady at the counter is one of the rudest persons I've encountered, she was no people skillsread more

Blonde kid at the front desk is RUDE! Customer service is absolutely awful. They hire college…read morestudents who have zero respect for customers. I brought a box in, shipped it out no problems yesterday. Today they aren't even willing to scan my label (on a smaller box than before, same exact label and all as yesterday) they are telling me I have to pay them to send the box out when ive covered all fees for it. Then they want to sit behind the counter and mumble under their breaths about me. Let's not forget these people work under our government. DO BETTER USPS!!!! (The robot kiosk took care of me for free 99)

Nine days before Christmas, at 2pm, with at least 25 people in line (not an exaggeration), and they…read morehad a SINGLE person working the desk, who was clearly new and inexperienced. This time of year, all four desks should have been manned. The single person who WAS there left to "look for a package" in the back for TEN MINUTES while everyone stood around with their thumbs up their bums. Several other employees walked through, people I've seen man the desks before, and not one of them helped. I don't know what they were doing that was more important than 25 waiting clients. Completely inexcusable.

The people in the office are usually helpful, but for over 8 years the physical delivery people…read morecontinue to drive up the curb and leave huge ruts in the grass. The ruts fill up with water and mosquitoes. I have bought bags of dirt and grass seed several times and filled it in. I have put up flags and little wire fencing. I have called the office to voice my complaint, I have driven down to the branch to do the same and nothing. So, yet today, it was done again. I saw the delivery person and asked him about it. He said "yea, I got stuck in the mud...not sure what you can do, maybe fill it in with sand or something" Are you kidding me? it's part of the yard. So, up to me to keep spending the money to fix it and watch it get torn up again. Not!!!!

The people at this post office are always nice and helpful. They provide excellent customer service…read moreand make mailing packages a breeze.

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

I want to give a shoutout to the young gentleman at this location. He consistently goes above and…read morebeyond to ensure a positive experience for customers. I would happily wait longer just to work with him because he always seems to be well-prepared and provides exceptional customer service, which is the best I've ever encountered at a post office.

Mail Person could not fit light package in the mailbox so he left it on the ground instead walking…read moreit to the front porch as most people do. Fortunately it did not rain or the winds were not high enough to carry it down the street. This is so lazy and inconsiderate.

This is by far the best mail service ever. Always as reliable as we hope even in terrible weather…read moreconditions. The staff in the offices are super helpful. Even short staffed they do their best with a smile. Thank you Champaign, IL post office.

The place is packed. Employees busy talking to each other. All I needed to do is drop off package…read moreand get a receipt. So did most in line. But for the 5 th time your scanner in lobby was down and unable to print. NEED PAPER??? NEED FIXING????. Moved here five years ago and this is the most unmanned slowest postal office I have ever been to. My mail people who deliver mail are awesome. But for the size of Lafayette this is ridiculous. Faster service more people stepping up to help at about any other post office. 4 counters with only one person manning. This makes the second time in a week. A lady did come out and help she saw where machine could not print.went to other and scanned. Then got it to print lady standing behind me said good maybe this time it will work, it never works here. I did not stay to see......check your machines, when there is a line have people come from back to help. Lafayette deserves a top notched postal service. If other postal services don't have long waits and better qualified people to help man the desks. Lafayette should as well."'

The counter clerks are all very friendly and helpful. The lobby is open 24/7 and you can buy…read morepostage for letters and packages at a self-serve machine, and almost all the time it's working.