I no longer work for the post office, and want to take full responsibility for the photo amber…read moreposted. My coworkers and boss had no say in what I did. It is truly humbling to ask someone to follow the rules and have them basically spit in your face by saying that I should just pick up their trash. People do leave their trash their all the time, and when I was working it was 6 days a week, 12 hours a day it was hard to pickup other people's messes at the end of the day. In our recycling bin I'd find vodka bottles, soda cans would be left outside, even icecream wrappers and half filled mocha drinks would mix into the paper. After working that hard for people it was really frustrating to just be expected to pickup trash. It's not in my job description but of course I want to try and make the post office look nice. Amber, I just wanted to answer your review. I was very plain and actually really shy about asking you to "please take your trash home". I was afraid of you, but did my best to stand my ground the way the post office teaches you not to. I worked there for 7 months and you were by far my worst interaction with a customer. You didn't even want to take it and raised your voice at me. YOU were the one scolding me. I actually cried after our interaction because YOU were so callous and rude. I'm here for my coworkers, who were really truly amazing under the circumstances we were put in. And if you are a customer, please do not leave your trash in the post office. Thank you.

Most unprofessional post office ever. Today's experience was my last straw. Rude experience every…read moreother time. Sometimes I need my ID sometimes I get told I'm crazy for bringing my ID to pickup a package. I just received a note in Spanish from Casey scolding me about someone else leaving a box there with my name/ P.O. Box on it. I don't speak Spanish. She scolded me in person in English and made me take the box telling me it was a man that she saw throw it away.

I love this Post Office! They are so kind. I didn't know about the PO boxes in Tahoe and when I…read morecalled them they held my parcels for me for a day because I was traveling from San Francisco. I really appreciate all they do for Carnelian Bay! Thanks all!

This post office is such a joke. They pick and choose their own hours, usually when 99% of people…read moreare working. If somebody takes time during work to get their mail, they are closed. They print out lists of new hours and post them, but they are never updated online. They would only open for a couple hours a day, if at all. I would come during business hours, and they would be closed or closing the gate while I walked in and turn me away. And yes, this was during the hours they recreated and printed out and posted in the actual store. There were times when I had to get important government documents by a deadline but couldn't. I had to file cases with USPS online more than once because they never gave me my mail. Due to the lack to basic stores in the area, obviously everyone shops online. The parcel lockers would fill up, and the PO boxes were too small. When they reach capacity, you have to pick up your mail at the counter during business hours. I had to file cases because even after waiting 40 minutes in line, they would only give me one package but not others. Sometimes I had packages sitting for almost a month. Sometimes I would wait in line, and the package ended up being small enough to fit in the PO box.

Avoid if at all possible. Living in Tahoe City means we're forced into relying on a PO Box…read more Packages are regularly mis-delivered, lines are inexplicably always long, and the lag time between when mail arrives at the post office and when we can access it is off the charts.

Always recieive other people mail-wonder where my mail-window service is very slow-window clerk is…read morevery rude

Rude carrier who came up and verbally assaulted me. Told her to leave. Won't deliver mail says "no…read moresuch address exists" and returns to sender. Absolutely useless. Escalating complaint to state government. Fire Phillip Dixon. https://www.uspsoig.gov/hotline file your complaints using this link.

I scheduled online for my daughter to get a passport. Scheduling was very easy…read more We were a little early and forgot a check and/or a money order. The gentleman who helped us was by himself but he took the time to walk us through the process and helped us with a money order. We felt very welcomed and appreciated his helpfulness and friendly service. We opted for a passport book and card. The gentleman who helped us explained in detail the benefits of getting a card, book or both. The fee was around $195. For both. Thank you for making a stressful situation so smooth.

Their web page says walk in passport from 8-9 it is supper slow there. But they refused service, no…read moreother customer in sight! What gives? Public servants should never have their disputes acted out on the public!

I wanted to take a moment to give a very positive review for Raul who is the postmaster of the…read moreTruckee post office. He went above and beyond to help me figure out where our mail was going and to locate missing packages. He was so pleasant to work with and was great at communicating and keeping me updated. He has a really tough job, and I am sure he is dealing with all kinds of issues, but he never made me feel like my issues didn't matter and so I wanted to take a moment to say a huge thanks!!

Drivers will not deliver to your house because they are lazy. They will steal your packages and…read moretell you to your face "We don't have it" or "I don't know where it is".

This USPS Deerfield Dr branch sucks and I hear downtown is even worse…read more I try and use Reno post offices for mailing things out. Good luck with P.O. Boxes or physical address delivery locally - lol

Had a really nice experience at the Truckee USPS. One of the employees was incredibly cheerful and…read morefriendly -- greeted everyone with a smile and made the line feel much shorter. It's rare to see that kind of positive energy at a post office. Definitely brightened my day!

PS: Note that I live here, so I deal with this business 52 weeks a year :)…read more This is a small town, and it didn't take long after I moved here in 2000 to realize that this isn't the big city and I better learn to fit in to the Tahoe Local Lifestyle quickly if I really wanted to become a long timer lol. Our poor Post Office just isn't geared for the Amazon age, and so when my hubs and I decided to be apart of the overall solution, we chose Pak Mail to be our partner for personal packages and business mail delivery! We are beyond happy with the support we get - whether its Arturo or Megan answering the phone when I call, or Heather finding the most bizarrely irregular sized box to ship a package in, we're SO lucky to have their help! I absolutely LOVE that they are so attentive to COVID precautions - and I've never had a problem getting a package or mail because of limited hours. Their LUXER boxes make it so easy to pick up after hours! Plus, I love that as one of their box holders, I get to come in during specific "customer-only hours." THAT is REAL customer service you sure don't get down in the Big City! It always cracks me up when I'm chatting up someone in line in front of me and Heather says, "Is that Marla?" THAT is small town living folks - you get to know someone well enough that even with a mask on, they recognize who you are :). As for James (the owner) ... well, there just isn't a nicer guy in this town. And he does the right thing, always. Moods come and go, packages arrive and get shipped, life goes on. It's the connections you make with our local service stores and their employees that make all the difference. Thanks guys ;)

They have such a waiting list they didn't seem to care. I…read morehave gone several times for deliveries and such and staff, for the most part, a bit edgy, not just my experience, but I saw the same with others in line