Steven Dunn, the man who works here, is an absolute nightmare. He is rude, and sometimes downright mean. What's worse is that he seems to enjoy treating his customers this way. There have been many unpleasant interactions with him over the years but yesterday was an especially terrible display of customer service.
My husband uses the PO box to receive packages as we have has issues with delivery and theft at our home. He went in to claim a package that had been delivered by UPS and per the tracking info, had been signed for by "Dunn" and left at the front counter.
My husband told Steven that they said it had been delivered and his reply was "Who is they?" So then my husband explained that it was the tracking info. Then Steven asked for the tracking # and my husband told him it was UPS. Steven's replay to that was "that does me no good." To which my husband replied that he knew it wasn't helpful but that he had confirmation that the package had been delivered and was hoping Steven could help him locate it. Steven then went in the back to look, came back and told my husband that is wasn't there. My husband questioned this, trying to understand why he had tracking info that stated the package had been delivered, and Steven became confrontational, telling my husband that he could go in the back and look for himself if he didn't believe him. Of course my husband declined to do this, telling Steven that he trusts that he can use his eyes but that he still doesn't understand what happened to his package. Steven just shrugged and walked away. We have still not received our package. read more