I had a good experience here. A nice gal, possibley the manager, let me drop off a bunch boxes of USPS envelopes that I did not need. She was prompt, attentive and helpful. read more

I believe his name is Edward, but regardless, there was a very nice and helpful employee who helped me send out a package yesterday. I typically drop off packages with prepaid labels, but this time around I needed to have my package weighed at the post office as I didn't have the appropriate scale at home, and he was very patient and re-walked me through the process. He even made sure to help me checkout which was nice. I wanted to make sure I provided a review as it can be rare to experience a friendly moment at a busy place like the USPS. The package was a little pricey but within the range I had in mind, thankfully. Overall, this is my go to location and I never have issues. I'll continue to come and support this location as long as it's here at Mission Valley mall! read more

This post office is by Dave@ Busters . Came here after our la Mesa post office canceled our appointment without notice . So we drove to sdsu and they are closed on Mondays. So third try speed . Walk ins - Monday - Wednesday 4-5pm read more

US Post Office - Post Offices Near Me - San Diego, California

I was looking for a Post Office to drop off a package on a Sunday. This one was not open for this type of transaction. The Yelp entry needs to be updated to clearly describe services available. read more

If I could give this place a 0 Star I would. The fact that, not only the employees not knowing how to do their job, don't think it'll be any better speaking to the "supervisor or manager" if you even want to call them that. They know as little as their associates on how to perform their job. They can't even deliver mail to the CORRECT address. Instead wants to give the run around "it's not my job" or "there isn't anything I can do". What do you mean?! It's YOUR job. Definitely will be getting my own PO Box for this exact reason. (Yet I receive mail from people that DONT LIVE HERE). read more

In the passport office, the staff member Angelica I believe was so sweet. I came in full with anxiety and she answered all my questions without making me feel bad about asking. It was a very nice and pleasant experience read more

Came here for a passport, made an appointment a WHOLE MONTH in advance. Such an obscure spot. There's just this random door on the building. You can ring the doorbell repeatedly and no one answers. A few minutes later, someone comes from the side of the building, asks if we have an appointment. We say yes, and she proceeds to say,"Phew! That's good!", then tells us the ONE person who does passports is on vacation for a week, and "someone" neglected to tell you. She offers to take our number and another "someone" will call us to help us reschedule. I'm going to bet that she is the one that neglected to make these calls in the first place. read more

US Post Office - The door to the passport wizard - Post Offices Near Me - San Diego, California

discouraged by two other post offices in the South Bay, mind you at the Oxford post office super rude lady clerk!!! We were greeted at the River dale post office with a smile by Valerie Lopez. Right away she asked me if I had an appointment as she looked at her appointment list. I told her no, but my son needed a renewal and have been trying to book appointment on-line with no success since two months ago. Valerie values her customers as she went above and beyond her call of duty to accommodate the renewal of my son's passport. Valerie is super knowledgeable of the process and double checked application for completeness. She also is an expert in taking passport pictures! Valerie thank you for demonstrating that there is still good people on this earth! read more

Your postal worker serving 92104 keeps forgetting to pick up my mail. He's always busy talking on his cell phone. This has happened over a dozen times already. You've reached a new level of incompetence read more

Stopped in today with a question. Bao came out and greeted me with a smile and efficiently answered my question. He was so nice and knowledgeable that I had to write a review. He's an asset to the postal service and I hope he is well compensated. He also told me about Informed Delivery and suggested that I sign up. read more

Holy cow!! Horrible service. Slow AF! Had to come here to get an application for passport and they work sooooo slow. Only 1 customer in front of me and that took half an hour. Seriously?! read more

I had appointment schedule months out at this location on 11/30 @ 11:00am. I chose here because it was close to work and was able to make time to complete the passport process. When I arrived 15 minutes early, there was a sign on the door that said "Sorry for the inconvenience passport office close due to short staff" There was a lady on the side of the building who let us know the ONLY girl that knew how to do passports called out sick. She took my name and number down and said someone would call me. That's ridiculous. I work through the week and it just so happen I missed her call on a friday, she left a voicemail and said you call the number back and when I called back the number automated service said that I needed to call during business hours. After multiple attempts it was unsuccessful. Still to this day, I have not received a follow up call. An important event in my life, schedule appointment months before, just for nothing. Being a previous USPS employee, this is not how I would of handled this situation. read more

Rude employee. No flexibility. We were 7 minutes late for a passport appointment. We have an 11 month old baby who had a diaper explosion on the way which needed to be attended to, leading to our delay. The staff member had already taken a walk-in in place of us. Basically told us to come back and wait on stand by (with a baby) haha. This is why people hate government employees read more

I made an appointment for my child's passport on Friday. Friday morning, someone from this post office called me and Valarie who is the person in charge of the passport is sick today so if you came, no one can help you. What??? I complained because I made this appointment over one month ago and my child's passport will be expired in 6 weeks. The lady said Valarie will call you next Monday to reschedule another appointment. I asked her if she didn't call me, what number I can call then she gave me the number. Valarie didn't call me on Monday so I called the number that I gave but never answered. Tuesday, I tried to call them but all calls were hang up. Then Wednesday, Valarie called me but I missed her call sadly but I called the number which Valarie left in a message. Now it said the office is closed today. I didn't expect the good service from them but I will not trust them. I should have read the review from Yelp. We will go to SDSU passport center. I sent an email to them for some questions and they replied in 30 minutes. read more

The worse ever Post Office! I was there for 30 minutes and 3 people had problems with delivery. They lost my package, they said it was delivered but it didn't. They don't want to help people at all!!!! read more

Wow, I get an emailed delivery attempt notification but I've been home all day and nothing has been attempted. I catch the mail delivery person down the street after calling all over town looking for my package. She says "Oh, I thought you had a mail hold put on your address. I didn't check the date". Um, that's for tomorrow's mail, I need today's mail today please! Don't say you delivered something when you didn't. Also carrier was leaving packages at random spots all over the apartment complex last week. And why do I have to go all the way to Mission Valley to pick this package up when Hillcrest USPS is closer? And of course you close at 5pm. read more

Nothing better than a USPS- the service is always great... and affordable. You can also take money out from your back without any cost.

The general man that helped me out was so personable with a good sense of humor and customer service. He made the visit very pleasant and I wish I got his name to give him a special shout out. Thank you!!! read more

Terrible service with people who don't use their noggins to think. I ordered some stuff from a company in GA. They mailed it to an address I had provided, which at the time (8am) they tried to deliver was unavailable. Right away, they resent the package back to sender. Upon notification, I went online and IMMEDIATELY scheduled for redelivery. According to the online status check, it was scheduled for next day. The package was still in San Diego so why not attempt a redelivery? Instead, they sent my package all the damn way back to GA, with a big FU and good luck. Now I have to wait twice the time for my package when a simple phone call, text, or email asking for an alternate address would have gotten the job done 4 days ago. On top of that, they wanted me to pay a "small fee" to intercept the package on the way back to sender. Man it's true common sense isn't so common anymore. A little effort goes a long way and there was no effort here. read more

US Post Office - Redelivery rescheduled SAME DAY. - Post Offices Near Me - San Diego, California

If I can give 0 stars I would. I had an urgent request due to THEIR mistake in sending mail and called so many times no one ever answers the phone! So putty what taxpayers are paying for! Terrible customer service read more

They always have a smile on their faces and are very helpful. They tend to run out of their own packaging/boxes fast but that's just because they are the only USPS within the neighborhood. Been coming here since the one in north park closed read more

Talk about awesome service- the employees are serious about package security.

Like others have said, they never answer their phone calls and then if you call enough, they take the phone off of the hook. I literally drove there and called from right outside and watched the woman behind the desk annoyingly take the phone off of the hook after ignoring my call and go back to READING. And the other guy in there with her did nothing about it and went on like it was business as usual. Absolute trash through and through. I called the postal annex in Shelter Island instead, even though they're significantly further away from me, they answered on the first try AND FIRST RING, and were incredibly nice and helpful. Go there if you have the option and aren't picking up a package that this annex probably didn't attempt to deliver in the first place! read more

They can't do there job right (lazy ppl) they are always (late or don't deliver on time) they need fire every one and get reliable ppl that you can count on. and not have ppl that you can't count on. this is based on my experience with the 92104 Usps. read more

If i could give no stars i would. Worst customer service i have ever experienced. Lazy mailman will not deliver mail, put mail on hold for no reason. Manager Craig platte does not care about this. Having contact consumers affairs. read more

Woah! Horrible experience. Super excited to be a new resident of San Diego.....not excited I have to pick up packages here now. Unpleasant experience go elsewhere even if it means an extra 5 minutes of driving. Unfortunately, I didn't get to pick where my pick up location was or else if never come back! read more

I don't usually write reviews. But writing this one because they wasted my damn time & made me drive out there for no apparent reason. I'm in process of issuing a new passport card cuhs mine was recently stolen. Looked up passport acceptance facilities & decided to give this one a chance despite the bad reviews.. Worst mistake! I specifically called in to make sure so I didn't any issues upon arriving. Asked if they did passports there, in which they did.. The guy on phone told me to hold on, got back on the phone & reassured me that they did do passports there. He put me on hold again, & when he got back on the phone he said to swing by around 3-3:30pm. Ok, fast forwarding. I walk in & there's some girls talking. Whatever. There was no one at the front desk. An Asian/Filipino man came out, spoke to girls(workers) & was about to walk back to the back completely ignoring me!! Until I had to ask for the paperwork. He told me which one to get & proceeded to walk to the back before I can even finish speaking to him?! I asked him who am I suppose to speak to so I can submit my forms. He then said that they're not accepting passports because it's after 2pm. ARE YOU FUCKING SERIOUS?!? I told him, I specifically called in prior to 2pm & spoke to someone here & they SPECIFICALLY told me not to go in until 3-3:30pm!! I was so angry & agitated. I told him, someone here told me to come at this time. Asked him just to confirm if that location was the Riverfront Carrier Annex. He said yes, who did you speak to? Obviously someone there!! There isn't that many ppl there. Then he proceeded to tell me, "You had to make an appt anyways." I said, "Then so you mean to tell me you guys wasted my time?? & the drive out here?! That's the whole reason in which I called prior. You can't even take my paperwork? I have everything here. Front & back copies, picture, original documents. Everything." Then he says, "No, that's not what it says on the website." Then he walks off to the back. The audacity of this fucking old man. Smfh. What fucking website?!? Then an African American guy comes out & asks if I've been helped. He was really nice. I told him my situation & he was gonna walk to the back to call someone. I told him the Asian told me he couldn't do it. & he told me, "Are you sure? The Asian man said no? If he said no then we can't do anything cuhs he's the passport guy." Thanked him & walked out. STOP MISINFORMING PPL ON INFORMATION, WASTING PPL'S TIME, & GET YOUR SHIT STRAIGHT!! Most unorganized, uneducated place w/ the most rudest employees. Worst customer service experience everrrrrrrr!! read more

I've been stressing out about renewing my passport. When I arrived here I had no idea what to do but the Filipino guy at the desk really helped me. He made sure my paperwork was good and did not hesitate to help me put together everything I needed. I will definitely recommend coming here. 5 stars from me for accuracy, time, and friendliness. Thank you! read more

Daphne helped us she is Amazing! I am happy she was there to help with the passport process. She was happy and so nice to talk with. It was a lot of paperwork and time for the process. This location does not sell anything other than passports. You can drop packages off only if they are pre paid/ labels by United States post office. They also do pick up for slips left in the mail box. read more

This is the second time that I have written a bad Yelp review for the United States Postal Service. I received a certified mail post card in my mailbox indicating that I had to pick up my parcel or letter at the location not closest to my house (Adams) but the one down in Mission Valley. I head down there and hand my little salmon colored post card and this lone gent (not wearing a US Postal Service uniform) disappears for a few minutes and comes back and says "Your postman made a mistake there's nothing here for you.". Then he crosses out the address of the facility I was at and says "you have to go to Adams." Well...isn't that amazing?! I stood there and stared at him for a second then he went on to make a joke about how the postal carriers were "idiots" and "making trouble for him". I told him I wasn't amused and then he said "I'm going to call Adams and see if your item is there." He then dialed a number on his phone..I couldn't tell if it was on speaker or if anything even happened and then he said "They aren't answering.". He then tried to make another joke about how terrible postal workers were. I said that I wanted them to deliver my parcel, he smirked at me and said sure, "Just sign the card and leave it." How is it that we still have mail? And how is it that this is a postal office where apparently you cannot leave mail that it outgoing. Wishing you all much better luck. read more

I would give negative stars if I could. What a joke of a post office and employees. I hope amazon shuts you guys down. Postman don't even try to deliver mail. They just hold mail at the location without letting the recipients know. Like with a note. And when you actually find out that the mail is here. Good luck getting someone to help you retrieve it. There is never anyone at the front desk helping. There is a call button but the employees don't even care to respond to the call. The manger is rude. Idk how many trips I have made to this location. It's never a pleasant one. read more

Carrier location leaves packages on top the community mailbox rather than at my door or in my box where it's a free for all and I never receive them! They change their stories to cover their own ass. Several times already this has happened. read more

It sucks when I miss a package from USPS, because they only make ONE delivery attempt before making its way to this Post Office. That and their hours are only 10:30-5 during the week, so it's hard to get to during the workday. But that's what I get for living far from work! The people that work here are SUPER helpful (even on the phone) and definitely know what they're doing. read more

Haven't had great luck with this post office. Just FYI if you're planning to use this one- the hours are wrong online, they don't open until 10:30 :-/ read more

Thought the gentleman Rommel was great. Helped me with my passport papers. Last place I went to didn't get the paperwork done correctly. I had to wait another month for here. Thank goodness he helped out and got my paperwork lined up. Super helpful and most definitely appreciated! read more

This post office is where my mail person is. I used to love my mail guy but since this office took over I have had nothing but issues! They decided to put a hold on my mail when I was gone for a few days without asking. They did not notify me, they just stopped. When I got back in town and went to retrieve it they had returned all of it to the sender. Are you kidding me? No notice, no information on what was happening, and now I have to try to retrieve replacement credit cards because I had new ones coming in the mail from a theft. Come on. Also you can not ship anything from this location and if someone comes in before you for a passport get ready to wait because there is only one person handling both. read more

Rude employee. Zero customer service. Said they could not provide me with a receipt!?

This place has the worst customer service ever. It's like they literally picked every sad pathetic soul to come work at this location. Unfortunately, I am forced to deal with this location since these are the people that service my mail route (sadly) Sooo... I usually get signature required items sent to the house all the time. On this particular day, I was expecting something important so I left a note in the mailbox letting the letter carrier that I would be home and to please knock on my front door when my letter arrived so I could sign for it. Well, no knock on the door, no pink slip left behind letting me know I needed to go in and sign for it which I thought was strange so I track my package online and it's being forwarded to Minnesota!?!?! WTF What the hell kind of dumbass letter carriers do they got running the show here? How did a simple request to knock on my door end up getting my blood pressure medicine forwarded all the way to Minnesota?? If I could leave zero stars I definitely would. This letter carrier is a complete buffoon. Darwinism should take its course and this person should get hit by a bus. read more

They are thieves. Never pay for insurance. Missing gifts out of box sent by great grandma, 500.00 worth. Package was damaged put back together and they said they couldn't see any damage to the box so claim denied and my poor mon who is by far not wealthy is out 500.00. There were gift cards, clothing and small jewlery stolen. It seems funny that all of the stolen items were the adult items but all of the kids toys were still there. Our government hard at work stealing from the American public. It is what our government does best. I will never use usps again even to send a birthday card. read more

COMPLETE LIARS! Went out of town and received a notification that my contacts came in. But they alerted me saying they couldn't get into my apartment complex because they didn't have any way of getting in. Mind you my gates were recently removed because of COVID and I checked both of my RING camera systems and NO ONE EVER SHOWED UP! If you accidentally forgot to deliver to package just own up to it instead of lying about it. Mind you, I don't ever remembering mail men attempting to deliver a package at close to 7 pm. This is a government job, have some integrity and honesty within your job. read more