This UPS is in a highly trafficked area of Portland and parking is DIFFICULT. Hopefully you'll be…read moreable to score a free 15 minute spot on Marginal Way (though, I've been known to use the Trader Joe's lot and dash across the street in desperate times). It's a smaller UPS compared to many others, so it can get congested with customers quickly; like just three or four people and it feels claustrophobic. The store is usually very clean. And when there's no one else in line, you can get in and out very quickly. It's easy to drop off prepaid boxes (though there's not a lot of counter space; one big box and you'll have to start stacking), it's easy to have them scan/process QR codes for Amazon returns, it's easy to email the store for prints (and they're super patient helping with that). The biggest issue is their staffing. Sometimes there's only one person working (it's infrequent that there's anyone within sight when I first enter the store; sometimes the person in the back will shout-out a greeting though)!. Picture this - because it happens often here -: three customers (one who needs thirty prints in color, one who doesn't really have their box taped or even the address they were sending their cookies to, one who needs to just drop off a return) all walk in at the same time vs one employee. Let's be patient and appreciative out there, folks. Open 7:30am to 6pm Monday through Friday; open at 10am to 4pm on Saturdays. Closed on Sundays.

If you ship from this store, and your package is lost, you have to wait for the owner to go to…read morework, in order to file a claim with UPS. The owner is the only person who can file a claim. UPS will not allow recipients to file a claim if their package is lost. Only this one person, at the store where you shipped your package. In my case, my medication was lost in the system, somewhere in Massachusetts. I called Friday morning, and was told the owner won't be in until Tuesday. By the time my claim is filed, my reserve medication will be gone. I wish I'd used Fedex.

It's okay. There's (currently) only an automated self-service shipping station, so if you need help…read moreshipping something or need a more complicated service, you're better off going to another post office (I'd recommend the one on Congress St). However, if you're just mailing a letter with postage, it's very convenient, with multiple drive up mailboxes out front.

Excellent customer service and knowledgeable. The service was efficient and correct. I love postage…read morestamps.

It's time I showed my local post office a little love here on Yelp! I'm admittedly a bit a USPS…read morefangirl (my godfather was a carrier, so I consider it in the family, so to speak), and the rates we pay for postage are far lower than in many other countries, with pretty reliable service all around. I've been coming to the Portland branch at 400 Congress Street since I moved here last year, and it's not an exaggeration to say that it's always an uplifting experience. All the staff are super knowledgeable and helpful (even the slightly grumpy guy), and when I was in a transient status for my first few months here they were especially great at helping me finesse multiple mail forwarding/PO box/re-forwarding stages (which can get all kinds of complicated). Sure, there are lines sometimes; even when I've had to wait here, they move things along at a good clip (and don't forget that USPS isn't funded or staffed up as much as it could be, which isn't the fault of the employees). It's the little interactions that make daily life better, and coming into this branch is one of them.

This was the most wretched post office experience I've ever had…read more Ten people were just waiting in line, which is no fault of the clerks usually. However, one clerk came out to help the other, then suddenly said she was not available to help. This resulted in 25 minutes of waiting in line to buy stamps. 25. No exaggeration. The one clerk, Lindy, was great and running the show on her own while several other employees popped their heads out, saw the growing line, and disappeared again. While standing and waiting, six people joined the line, waited, and left after seeing how poor the service was. This seems like a place where service is not valued. Except Lindy. You go, Lindy.

Every city needs a good bike shop, and this is It! Peter & Karyn are welcoming, knowledgeable and…read morerepairs are priced right. We got our bikes tuned up for the 2024 Maine Lighthouse ride. Check the shop out for yourself!

We brought two bikes in for needed tune-ups. Peter and Karen were fantastic. They not only care…read moreabout the quality of work they do, they care about your safety. I didn't realize that one of my bikes was adjusted improperly. They made sure to fix that. They definitely take pride in their work. I'm going back this week with an older Trek bike that needs new tires. It is my favorite bike to ride ever, and I'm excited to get it back on the road. Very fair pricing and quick turnaround time. Highly recommended!

A really fun place to browse with so many creative surprises. I picked up a large crystal point…read morefor good luck and my friend found the perfect antique engagement ring. I will have to come back for a beautifully-crafted silver collar of spider webs with two tiny gold spiders on it, and some fossils for a family member who collects. Lovely service and just a wonderful spot to visit.

I found Cheryl while looking for someone who would be willing to at least attempt to solder my…read morebusted prescription glasses frame back together. One arm had broken where the hinge attaches to the arm. It was a precision piece of very fine work that needed a strong mechanical outcome. Out of a number of queries, Cheryl was first to respond. I brought the frames in and Cheryl agreed to have a go with it. Happily, she got it done and done beautifully. She is obviously a highly skilled craftswoman and artist. While in her shop it was unavoidable to see her current work on display. Being every watchful for jewelry for my sweetheart, I poured over the displays and found a ring like one that she had decades ago that had been lost. Turns out that Cheryl had a mold for that ring and agreed to cast a new ring for me to my specifications that I am now eagerly waiting to see. Cheryl and her work are a real find, well, she wasn't lost, I'm just late to the party ;)

Kelly Herson is a keeper! I am no artist but I knew what I wanted and Kelly brought it to life for…read moreme. My ring is perfect. She's a combination of talent and professionalism not to mention one of the easiest and nicest people to work with Ask for Kelly you will not be disappointed. My only regret is that I cannot give her more than a five stars!

I had no idea what I was looking for, just that it needed to be special and Mary made the entire…read moreexperience effortless. Her knowledge, kindness, and genuine connection not only with me but with her teammates created such a welcoming atmosphere. I left more than satisfied with exactly what I was looking for.