I was all excited to leave a good review but I just arrived 5 minutes before close and the door was…read morelocked. I tried calling the store and the sales person looked at the phone and did not answer and shut off the lights. Actually VERY disappointed this service. I've always had a good experience here so a little disheartening to have this poor of one. Hopefully it was just an off day for the worker but still a little annoyed with the lack of service .

I try to support small and local, but this place borders on extortion! First they quoted me over…read more$17 for small 6x9 padded envelope with a card in it via UPS. Then when I balked they said it would be over $7 to send it USPS. I went to the post office and it cost $1.50

I stopped in to get a passport photo…read more I was greeted so warmly. I loved meeting the two employees. A very kind gentleman and his dog Bailey. I'm ready pleased with my passport photos and the kind hearted service. I would definitely come back again!!

Great first experience here... the staff was helpful etc. What brought me here is the availability…read moreof a physical address to have my mail delivered to rather than just a post office box number...

I've used this courier service once and it was a nightmare. Communication wasn't bad, but then…read morethis company just didn't deliver. Literally, they didn't deliver my package. We set up a four hour window, I took off from work, and then I sat at home for four hours. The person, I think the Manager, I was communicating with, went away on vacation and my package never was scheduled. I think... That's what I was told. This place was a few miles from my house, so I went over there that night to pick it up. Sadly, this company ruined a monthly service I was trying to schedule, because I just don't trust this company to value or respect my time.

If I could give a half star I would. They are completely uncoordinated, they're dispatch can't get…read morea address right even after you type and send them a address. They can't get in contact with there drivers. They are completely incompetent and I will never work with them again.

Poor service in sending a fed ex package back to manufacturer... the owner charged me a dollar to…read moreprint a shipping label for this package return and never put the label on the package so fedex picked up the package from their store and since the original label was still on the package it was delivered back to me ... these people are incompetent do not use their services for anything ....

I received more help than I expected! The staff are friendly and professional…read more I will definitely be returning!

Ukay Nationwide Furniture Delivery Service 3/31/26…read moreCarrero team - 2 people Large Wood & glass shopkeepers cabinet purchased in SC - Ukay took ownership in NJ and delivered to me in E. Stroudsburg, PA Excellent delivery experience. Piece was wrapped in moving blankets and cardboard for protection. *Note: I have yet to unwrap so this review is of my experience with the 2 person Carrero delivery team only. My single critique is lack of communication day of delivery, which there was none. Truck arrived 20 min earlier than the 9am-1pm window scheduled. This was not an issue as I had a busy work day but I was in the middle of getting ready when they pulled up. The guys patiently waited. Carrero team was also willing to work with me on the unique drop-off situation. The delivery address (my house) was not the same as the delivery location (my barn), which is close but down a 1/2 mile stone road without an address. After driving the team to the official drop-off location, in my truck, to assess road conditions and turnaround options, it was decided to load my truck bed with the fragile furniture and the 2 guys holding it to keep stable. This process went smoothly and the guys unloaded it and placed exactly where I wanted it, without issue. The team were great to work with.

We have used UKAY for two separate DWR orders. With our previous order, the furniture was damaged…read moreduring two different delivery attempts. This time, UKAY failed to deliver the furniture at all after repeated cancellations. The communication from our coordinator, Jessica, was especially poor. Deliveries were canceled at the last minute, including calls early in the morning on the scheduled delivery day, after we had already rearranged our work and personal schedules. When there was a COI issue, Jessica repeatedly complained to me that UKAY could not provide what the building required instead of taking ownership and resolving it directly with building management. Our building regularly receives and approves COIs from other delivery companies and vendors in New York. UKAY was the only company unable to make its COI comply with the building's standard requirements. Despite having the building's template and contact information, UKAY did not coordinate effectively with the building or DWR. I was forced to act as the middleman among UKAY, building management, and DWR - even though COI was entirely UKAY's responsibility as the delivery provider. For a paid white-glove service, the entire process was extremely unprofessional. The delivery crew showed up far earlier than the confirmed window and asked us to make phone calls and coordinate arrangements for them. After they failed to resolve building issues with repeated last min cancellations, they asked whether it could simply leave the furniture in the lobby instead of providing the in-home delivery service we paid for. When I told Jessica that I would request a refund from DWR, she became defensive, argued that they had "tried to deliver," complained to me that she sends "thousands of COIs every day," and then hung up on me. Across two DWR orders, UKAY either damaged the furniture or failed to deliver it at all. Their coordinator showed poor communication, took no ownership, and pushed the work of resolving their delivery problems onto the customer. This is nowhere near professional white-glove service.