I had a very frustrating experience with postal employee Mike while trying to return three packages. I had two separate returns from the same retailer, each with its own QR code, which is completely normal. Before scanning anything, Mike put both items into one box, then argued that I shouldn't have two QR codes. After scanning them, both labels printed with the same destination, proving my explanation was correct, yet he continued to argue and even misrepresented the situation to my mother when she came inside. Instead of correcting the mistake, he insisted I had to buy another box. I felt I had no choice but to purchase it because of how he handled the situation. I also felt pressured to select the positive "happy face" feedback because he told me to, despite the poor experience. Mike was dismissive, argumentative, and unprofessional. I hope management addresses this so future customers are treated with more respect. read more
