Friendly, efficient, courteous, professional. How they maintain such great attitudes is a mystery…read moregiven the rudeness of the cranky and abusive customers.

Have lived in Crafton for most of my life, and I have never had a bad experience with our post…read moreoffice. Quite the opposite. Some of these reviews are shocking to me. Thanks USPS for keeping our little post office going!

This has to be one of the nicer post offices in all the land…read more The service was friendly The postal clerk woman helping was kind nice and friendly Parking was easy It's a small out of the way office but worth the peace and ease of stopping there if you need postal service

HORRIBLE customer service. The staff does the absolute bare minimum and doesn't go out of their way…read moreto help customers with complicated shipping. I do not recommend visiting this location if you need assistance with mailing services.

Fantastic little post office when it comes to service, Ken is the man and always handles all the…read morescanning and packages I need sent out in a regular basis. The other 3 workers I've seen here have always been adequate as well and get the job done! The only downsides is this office is tiny! So it gets full very quickly some hours and the hours are not great. But the short hours seems to be hitting other usps locations as well. All in all great service, great handling and my packages for my online shop have always reached their destination when needed!

The postal worker opened the door exactly at 2pm as advertised. She took the time to explain to me…read morethe choices I had in shipping 25 copies of a book to Ireland. She helped me fill out the customs form and processed the payment quickly. Very professional and courteous.

they are always delivering the wrong mail to the wrong address I don't even think they're paying…read moreattention to what they are doing and it's so hard to get them on the phone down there if I couldve I would've gave a 0 rating

I had to go into this branch to speak with a supervisor to find out why my home business does not…read morealways get a mail pickup. I have a problem whenever my regular postman has a day off or is sick. I went to speak with a supervisor and they told me i was at the wrong branch that i had to go around the corner to the main branch to complain.??????? I went as it is basically the other side of the building. I went in and no one could help me no supervisor was there and I left my name and phone # and no one ever called me back. Terrible customer service and no where near the amount of staff needed to run a business. The actual post office was ok but the fact that no one called me back and there was no one to talk to was very annoying. I run a business and needed to talk to someone. I can see now why the post office looses billions of dollars a year. The system is broken and we the consumers pay the price. Terrible customer service all around.

I have been trying to call them for a week straight, and to no avail, I haven't been able to reach…read moreanyone! I just moved to this area and haven't been receiving mail!!!

15212: My mail carrier leaves my mail on the ground. Does not shut the box. I've had important…read moredocuments ruined by rain and snow because of this. I was missing a check that was shown as delivered for 6 days--I thought it was stolen. Almost all my mail comes days after it's shown as delivered. I get packages for my neighbors and have to deliver them up and down the street myself. My scheduled pickups are often skipped. My regular outgoing mail wasn't taken until I left notes on my mailbox asking for them to take them. I had a package marked as delivered to "front desk"--I live in a house and my package is missing. I have a camera. Nobody delivered here at that time. I've lost hundreds of dollars in four months because of my carrier. I've spent hours calling and writing emails. They do not answer their phone.

So, this place. We…read morecame here during open hours and saw this. We waited 10 minutes like the sign said and no one came. We thought maybe we'd wait a little longer until a neighbor came out and told us that this is there custom and that we shouldn't expect them to come back for at least an hour.

I'd rather have my teeth pulled them to go to this location…read more it's never open when it says it is. They have threatened to close up several times I wish they would just close it and be done with it.

I had to ship extremely valuable items. Lucy not only took her time, but explained the different…read moreinsurance options and gave me the most economical options. UPS is lucky to have her.

I'll take accountability in saying that I visited within the last 15 minutes before closing…read more I came in with a large box that I struggled to bring in due its size and weight, waited in line for most of this time slot, got to the counter and was demeaningly advised that they couldn't accept my box because it required more tape. I asked if it was possible if I could buy a few strips of tape from them and they declined--that's fine, because perhaps they're not allowed, nor it is their job. I then asked if I could leave the box on the side of the counter or on the floor (pushed to the side) so I could run out to the car and grab my tape, they stated I am not allowed to do that because they cannot be responsible for my package. While I understood that, I asked if they could please make a one time exception being that the box was a struggle to bring in, and my car is just right outside the facility; the answer was still no. At this point, it's about 4-5 mins before closing, I brought the box out to the car, wrapped it in tape like spider-man would wrap you in webs. It wasn't necessarily the taping that took up most of the time, but rather the transportation of the box itself. Once I got back into the store, it was about one minute before close. Another person before me was finishing up as I walked back in, I got to the counter and I was told they cannot service me with shipping my box because they're now closed. I asked if they could please allow me to ship it as it was literally the last day I had available before a move out of state, and he said "No". I had visited this store in particular because of their hours and convenience..or so I thought. These guys here are just merciless in the fact that they watched me have a hard time and seemed to have never had the intentions of being of service to begin with. I understand it's a busy location, but projecting any frustrations that come with such, onto people is unacceptable. Abusing your power is inhumane, shadowed by undertones of disrespect and then passing it off as just doing your job. Please keep in mind that parking, or lack-there-of, is like playing a game of duck-duck-goose. Which was what partly left me with that 15 min time slot, as I circled around the block countless times to catch a spot close enough to make it possible for me to bring that box in. Had I not gotten that spot, there would've been no way I could carry it into the store from a longer distance. In any case, there are really fun and cool places to eat around the area; maybe explore a little if you're ever feeling adventurous.