A disservice to the community. I live close to this one and this is the first post office I ever…read morebeen to that doesn't have a self service machine. They already have limited hours on Saturdays and now you're telling me I have to scurry to find another post office. Yes it's my fault that i didn't check the website but I lived in tiny towns where the post office isn't even a 1/4 of this size that had a self service machine. This is Houston!

Been trying to get on a call with them and ABSOLUTELY NOTHING!!!! awful…read more I don't understand how they can not just answer a phone call

Total lack of service; closed before they were supposed to with a handwritten sign that said system…read moredown

I would give 0 stars if I could. Came here today 10 minutes before 5:00 and workers were still…read moreinside. They wouldn't let me in and closed 10 minutes early. Been here other times in the past and one time someone who was working went to go to back to take a break for 15 minutes. Everyone else in line had to sit there waiting until the worker came back. Seems like this location is always under staffed. I will not be going to this location anymore.

Myself and my BF tried to return un opened packages from Amazon. They had us both buy their boxes …read more My BF left and went to another UPS store and they allowed him to ship his parcel no problem .

I've used this location often for package returns and printing, and the customer service has always…read morebeen amazing. The only reason I'm not giving five stars is because the price of printing was recently raised to more than double per page, which honestly isn't great for business. Because of that, I'll probably start printing elsewhere going forward.

This location really does not deserve a one-star review. The counter service is great. There is a…read moreguy in there who is always friendly, polite, and courteous. Now when you ask for a supervisor, that is an issue. Someone named "Batiste" said he was a supervisor and tried to assist me. Tried is a stretch from the truth. I wanted to complain because my important mail such as health insurance cards, two $150 gift cards, bank statements, and other mail came up missing. I use the Informed Delivery service so I can preview all mail. It's funny how this mail came up missing and not the mail for the remainder of the week. I gave the post office at least 4 days to see if the mail would arrive-it did not. I explained this to him and asked for the Post Master. He tells me to go online and see who the Post Master is. WTF. Then he starts to say that mail is routed to different post office sorting location. He fails to take any of my information and was laughing like a dumb ass the entire time. By the time I exit the post office, my Ring camera goes off. I look and its the mailman. Now why is he back tracking to my home when he passed an hour prior? Anyway, I hate the service you get when you ask for a supervisor or a Postmaster.

After looking high and low for a place to order a new passport, I was thrilled to find an…read moreappointment available within one day at this location. Hands down the best experience for passport services! I will never go to the post office again. Come prepared with all of your documents and you will be in and out within 10 minutes! I was so stressed about getting my passport because I could not find an appointment available at any locations near me within the next month. Thank god this was an option!

My first time getting my passport and knew nothing of what to expect but services was awesome and…read moreprocess was super easy. My appointment was at 6:00 I arrived 10 min early due to a bit traffic but I was in and out I actually left at 6:15 I was very happy and pleased not to mention staff was super nice and help

it happen today, feb 2, 2026 at 9:15am, the operator of fedex at that time ,, reject my package…read more and ask me to buy a box (cost more for box and delivery charged (more size)) , because she said that the package wrap will be tearoff( why????? ) . it so light( plastic bottle) all previous 5 packages are safe in my customer hand with the same packing way that i have done . no issue about it. only this fedex rejected it. what a shame doing business with this fedex. thanks

I would like to thank Isaac and Raquel for assisting me with providing my students with the tools…read moreand materials they need in order to be successful. Upon entering the business I was greeted with kindness and excellent customer service. I explained what I needed and Raquel and Isaac worked together to provide me with effective and efficient service. Thank you so much for supporting and providing for the students in the south side area of Houston. It takes a village!!

I came on 7 different occasions to try to pick up a package, 7 different occasions! The lady would…read moretell me things like "oh we won't be there till 10:30am" when the posted operating hours are 9am to 6pm. For 3 days the place said open but they were never in the actual location to allow me to pick up my package. Just look at this place... disorganized and incredibly unprofessional....

I stopped by here yesterday to get some copies and mail something. It was raining hard. I got to…read morethe front door and it was locked with a sign that said "if door is locked, we are the the back room, call this number and we will let you in" I called and the lady answered and I asked if she could let me in. Her response was "what do you want" in a very annoyed tone. I said i want to get some copies and she said instantly "you need to go to fedex" I was on the way to work and FedEx was like 15 minutes out of my way. I asked her again can I please get some copies, she made loud sigh and told me "why Are you so fixated on coming here?" I literally laughed out loud, I feel sorry for the owner, this lady is gonna run this business into the ground. I live walking distance away and would use them for all my shipping, printing and other needs but I'll never consider going here again now. Customer service is king and this place has none.