I agree with Vlad, after having used a number of different POs in my relatively short lifetime, this stands out as the best. Aside from using it for shipping, I've also gotten a passport here, and the entire process was much quicker than I had assumed, and very simple. read more

I genuinely wish I could give this place zero stars because even one star is far too generous. This was, without a doubt, the worst customer service experience I've ever had. The employees were rude, judgmental, impatient, and completely unwilling to help. Instead of answering simple questions professionally, they raised their voices, yelled at customers, and made an already stressful situation even worse. I've never felt so unwelcome in a business. Customer service is literally their job, yet they treated people with zero respect or professionalism. It's honestly embarrassing that this location represents the area. I left feeling frustrated and shocked by how poorly I was treated. If you have any other option, go somewhere else. This location seriously needs to change the way they do everything, they are a disgrace to Horsham. read more

Consistently poor service and lack of competence at Horsham Post Ofc. It is astounding how a basic public service can operate with such a lack of professionalism. I have encountered multiple staff members who are dismissive, unhelpful, and frankly, quite rude. I strongly recommend avoiding this location if possible. read more

One of the most pleasant experiences I've ever had at the Post Office! Ms. Colleen, Jared, Mike and the other young lady who's name I did not get, made the process easy. Ms. Colleen takes charge! Thank you! Greg Jones. read more

the service was terrible. The woman was rude. there was only one other person in the place and she turned us away for a passport application. read more

I want to give it a NEGATIVE RATING. People do not go here! Poor front desk service. I went there to get a new passport. The black man at the front desk was rude. He is an unhappy person. I was asking question and he was like one word response , like he is god. I control everything! I was asking more questions and his facial expressions was like I told you! Stop asking questions. The person after me wanted to take a photo of something that was in front of the desk. Maybe rules or measurements. The gentle asked. And the black heavy set many in the front was like " Don't take a picture" I wanted to talk to the post master at this office. I called and it said something is wrong with the phone ! Kind of fishy! Government office and you can't get thru. My husband works for the post office. I will get that name of that post master of HORSHAM. And yes , I will go higher up the ladder, if I have too. I have to agree with the other helper with neg reviews for this government office. You get paid well. You are offering a service. Be nice, be humble. You catch more bees with honey. The front desk workers need to go back to class and refresh their attitudes. read more

I'd give zero stars if I could. Not sure how all my wedding invitations managed to get lost in the mail, not sure how the post office has no record of ever getting them even though my mother in law can describe who she talked with. Sure know I'll never go here again read more

One of the few post offices near me with Saturday hours until noon. Staff was patient explaining something to me and took time to look in the back for some of the USS Missouri stamps I wanted. read more

One would think that all of the Post Offices are the same. Yet, there are always some subtle differences. I've had to use a few different post offices in my life and one in Horsham definitely is the best - large bright space that offers plenty of room on the counter to prepare your things, at least two and usually three people at the register who are always friendly and helpful. What more can you really ask? read more

To say the personnel at the Horsham post office is rude is a colossal understatement. The people working there are surly and provide 1 word answers, like you're inconveniencing them by asking the most rudimentary question. I've asked straightforward questions like how certified mail works or how much mailing a package costs. Really? That makes you feel put out? You have a good paying job with benefits and I'm being polite to you and you're miserable about what? I guess the job security is so good that putting in an effort is optional. Too bad you get away with it while the rest of us work hard and treat people with respect and common courtesy. We're talking people skills 101. I guess that's asking too much. Shame on you all for mistreating the residents of Horsham - who timidly ask questions while being slammed down repeatedly by hostile workers. read more

Location: 575 Horsham Rd, Unit D38 Horsham, PA 19044 On 03/28/18, I was mailing a Citi Visa card and a Costco Membership Card to California. I brought the sealed envelop with stamp on it (First class mail) to the post office located at 575 Horsham Rd. Unit D38, Horsham, PA 19044. I asked the clerk to weigh and made sure it was not over weighed. And I told the clerk that a credit card was inside. The clerk then told me this letter has to be manually handled because of the card couldn't go through machine sorting, and asked extra 21cents and she took my letter. However, the letter was lost forever. I have never lost any mail in the United States, I don't understand why my letter was lost. And I asked clerks in other postal offices and nobody said an envelop with credit card can't go through a machine sorting. All those credit card companies send out their credit cards and all can go through machine to sort. Anyone has any suggestion? read more

Consistently rude staff, and they make up "regulations" that are confirmed false by the national phone number. They also charge almost five dollars for a roll of packing tape, when it goes for three dollars at other retail shipping spots like the UPS Store. Willow Grove and Hatboro are much better. read more

So I had to go to the Horsham Post Office today - not once but twice. Yes, twice - to pick up a box that was clearly there the first time I went there. Anyway, LaTia or LaToya - you get the idea, lol - starts laughing at me with Jared as I'm there grabbing the items out of the box and putting them into bags I brought with me. (The box was too heavy for me to carry to my car and I had to open it with the letter opener "LaWhatever" gave me instead of a box cutter.) How unprofessional and rude of "LaWhatever" to actually laugh at a customer in front of their face! read more

I feel the personal are for the most part cordial and efficient, but they never pick up the phone and do NOT return calls. They state that you need to call to make an appointment to apply for a passport however, when you call, you receive voice mail. When you leave your call back info no one ever calls you back. So basically, you need to drive to the post office to set up an appointment to drive back to the post office again, to have your passport work completed Not good business practice. Thank you. read more

I came to the post office located on 575 Horsham Rd. Unit D38, Horsham, PA to mail out a renewal form for my expired passport. The person that assisted me was annoyed that I was asking simple questions about the service. She was probably upset that I interrupted her during her private phone conversation on her cellphone. Beware of the African American woman rather on the larger side. I will never return to this location!! read more

never again. i've had more helpful and less rude interactions at the philly airport. shipping a single international package took multiple trips, 2 customs forms because i was given the wrong one, being told i need to buy tape and general total annoyance from the employees that i had the gall to need to mail something that day. read more

I have become very upset with the delivery of my mail. On Tuesday 2/12/19 when it was snowing, I had to remove the snow from my mailbox to get to my very wet mail. I have asked very nicely to please close the lid as this has happened numerous times, but my pleas have been disregarded. Today 2/16/19, I found part of my mail in the mail box and one bill on the ground, blowing in the wind. In December, I was expecting a delivery for Christmas that never arrived and when I asked for the proof of delivery in the form of a signature, I was told that the mailman signed it for me. Is that legal? I still have never received the package. Ambler, PA post office. read more

This Post office is making a lot of mistakes recently. We are getting other people mail and parcels and our packages are being delivered to different addresses. Seems to be getting worse. Additionally, all phone numbers for the Post office are for the older location and discontinued. The 800 number, if you can find it it worthless. just an automated circle. read more