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US Post Office

1.7 (6 reviews)
Closed 9:00 am - 5:00 pm

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United States Postal Service

United States Postal Service

(23 reviews)

I feel like all post offices are the same. You get what you get…read more I never had a bad interaction with anyone here but don't expect them to be overly friendly because they are not. They are there to do their job and educate what you need to ship your item, that's it. They don't care about their tone, just communicating the information you need. No one ever uses the number machine. It's just there for decoration I think. Just get in line and you'll see people scattered trying to fill out things they forgot or didn't know they needed. Its a bit bigger than most post offices so at least you can find a space to fill out your documents. I'll return because its the USPS.

I was extremely dissatisfied with the service here. My…read morefamily came here for a passport picture appointment. We checked in with the staff and they said they will be right with us. As we waited there no one had checked on us. We waited for an hour and finally we had to take matters into our own hands, we spoke with an employee and he was extremely rude, claiming we were late for our appointment. In reality, we checked in on time and we waited for them to call us. We had to request the supervisor and he didn't comply. He said he couldn't squeeze us in even though the man taking passport pictures didn't look busy. The incompetent staff should have asked us what we were waiting for as we were in there for an hour. The Post Office in Town and Country is your best option.

The UPS Store

The UPS Store

(14 reviews)

August 2025, a local repair shopped shipped a repaired item back to me which was damaged in…read moretransit. I submitted pictures of damaged item and the box, all sides. In October, I was told that supposed person who was handling claim was no longer with their store, and they dropped the ball. New person submits claim, and I never hear back. I contact Kevin, the owner, and he tells me in December that he has mailed me a check. Here it is January 15, I have not received a check and owner won't return my calls. Run, don't walk, to another shipper. Apparently Kevin has several stores so beware of other area UPS stores, he may own them as well.

Unfortunate experience I had this location: 1324 Clarkson Clayton Center, Ellisville, MO 63011…read more After briefly waiting in line, I was called over to the counter by an employee named Nate. I was carrying two heavy Amazon return boxes. As I set them down and prepared to provide my return QR code, Nate suddenly left the counter and began talking with another employee. I stood there holding the boxes for several minutes while he carried on the conversation. Although it seemed to be work-related, it left me waiting unacknowledged. When he returned, I showed him my QR code and explained that it covered both boxes. He told me I would be charged for two packages. I explained that I had received them separately, but with one return label. He offered to tape them together, but his tone quickly became condescending and dismissive. When I tried to clarify how the packages were delivered, he responded arrogantly, questioning me and arguing instead of assisting. At one point, I told him that this was the first time I had experienced poor customer service at that location. His response was, "What are you talking about?" When I told him he was being rude, he flatly denied it and continued to argue. Eventually, he bypassed me and called over another customer - even though I still had another return to process. When I pointed this out, he said he would do it after assisting the other customer, despite me being there first. To make matters worse, when I asked to speak to a manager, he proudly stated that there was no manager on-site and that if I had an issue, I could contact UPS directly. So, I left without returning my other item and will follow up with Amazon to change to another return location such as Kohls or Whole Foods. This was an unnecessarily stressful and frustrating encounter. I left feeling dismissed, disrespected, and disappointed in a company I've relied on for years. Until today, this location has had great customer service. I hope this feedback is taken seriously and addressed appropriately so that no other customer has to experience such poor treatment.

US Post Office - postoffices - Updated May 2026

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