Always there with outside box to take mail. I like that very…read moremuch. Don't know what else to say.

The main post office has been my point of mail service for awhile. Those who wait on the impatient…read moreand surly customers..are in fact totally awesome in their respect of the agency that they work for but also as mail delivery agents! I've always found them patient and reliable! BUT...the service of our national delivery agency has changed dramatically! Nothing feels the same.. neither home delivery nor postal service!

Does it get the job done? Yeah. So if that's what you're looking for, I'd say any post office…read more(including this one) will work. But I've never experienced someone so uninterested in helping a customer before. Maybe I've just been lucky but the other USPS locations I've visited in Bellevue and Covington (Latonia) have always been super kind and helpful when I am mailing a package. I usually get to the counter with my item and the clerk gives me an idea of the best way to package it, either handing me the right envelope/box or pointing out which one to pick from the selection available. Once I fill out the info and package it, the clerk has always reinforced it with packaging tape from behind the counter. It happens every time I go so I assumed that was standard! Well, at my visit to the Newport location, I got to the counter with my item (a book and card) and she just looked at me and said "yeah you'll have to package it, you can't mail it like that." Ok, I understand, I was wondering the best way to send it. She just pointed to the envelopes and told me to pick one. Alright, I guess I could have just started with that myself. After I packaged it, I noticed it was a tight fit and I was worried the stickiness wouldn't hold so I asked if she could reinforce it with tape and she literally handed me Scotch tape. In what world is that going to be sufficient to reinforce a package going through the mail. I asked if she could actually use packing tape and she just pointed back at the shelf and said I could buy some. What?? I was honestly a little shocked so I asked if maybe each USPS location was run as a franchise (you know, each one having different policies) - just trying to give the benefit of the doubt. But she just said she tries to follow the rules and it's definitely not allowed to use their own tape to reinforce customers' packages. I mean, I know in the grand scheme of things, this isn't a huge disaster of a visit, but if you're looking for cheerfulness and helpfulness, go elsewhere. P.S. no, it was not busy. I was the only customer in the office at the time. P.P.S. The older I get, the more I sound like my mother and it's depressing. I've never wanted to complain about anywhere or anyone. I'm a freaking millennial - it's just not our thing. We're all just out here trying to do the best we can, right? But geez people are making it hard to be optimistic in life. It's not hard to try a little, especially when a customer is being polite.

Received a message to callback the post office, and wait for next available agent on the line…read morebut the line rings for a solid 3 minutes and disconnects. I tried several times. Why leave a message when you clearly are not going to follow through? It is what I'm coming to expect from their employees since they left my passport on my porch in the rain yesterday to be ruined!

This location is a very small office that takes care of your standard postal shipping needs and…read moreoffers some shipping supplies as well. They also have a small number of post office boxes for rent. They're closed for one hour for lunch during the week, and they're only open for two hours on Saturdays. Overall a convenient location.

Very helpful! It was my first time filing out a money order and they explained how it worked. Even…read morewhen I arrived at 4:59, they were still happy to help and accommodating!

HEAR YE, HEAR YE! It's been only a few years of my usage of…read morePO service at this location. 1-10 you may ask? A disheartening 7 due to customer service/support. Continued lost packages, accompanied with a shrug of the shoulders as a response to having any concerns what so ever leaves me bewildered. I thought convenience in location, with being a inner city lifer would be the end all/be all, thinking assurance in delivery were paramount. NOPE! This sad era has taken a toll on us all and customer services, response in effect is out the window. Lost trust isn't waining anytime soon. Pray you'll never encounter the wrath! GEEEESH

I have lived here for couple years now and have my own business that utilizes this office almost…read moreevery day. I have never had a bad experience. In fact the service here is always great, regardless of who is working. I'm so happy to have reliable resources for my business and can count on our local postal service.

Listen, it's a post office. You don't go to the post office expecting a fine customer service…read moreexperience. I mean, "going postal" is a thing (or was a thing? I don't know what youths say now). But as someone who uses the post office pretty regularly, it could be a lot worse. This is my post office and is one of the biggest in the city. During lockdown, there were eight letter carriers covering 30+ routes. There is a lot going on there. So I try to be understanding. They open super early, which I appreciate. Granted, once I went and they hadn't opened yet and when the four of us waiting knocked on the window, they told us there was no one there who knew how to work the postal scale, so they couldn't help us. But every other time, it's been fine. The service is always good for me. The clerks put up with a lot of BS so honestly I give them a lot of leeway. Be decent and friendly and you'll get the same in return. So yeah, this is my post office and they are doing their best. Props to them for that.

I honestly don't understand how the USPS has been running at a deficit forever. Let me begin…read more 1) How is it possible that not all USPS locations don't have a 24/7 self serve kiosk?!?! 2) The USPS website states that this location has one. IT DOESN'T! 3) They not only do NOT have a kiosk, it doesn't even have a place for you to deposit parcels. 4) If you use the USPS website to request a package pickup, you' re rolling the dice to see if that actually happens. 5) If you are running a small business either at a commercial property or your own home this is a must. It's your lifeline that will let you DIE! 6) You will get confirmation 1) that your request was received, but you receive confirmation that it was picked up when it wasn't. 7) What happens your residence is the mail carrier's last stop at 6pm or later? You drive to your local post office to find there is no self service kiosk even though the USPS website says there is, but you find out there not only isn't the doors are locked & the lights are off. 8) You drive to the next closest post office. The MAIN BRANCH FOR THE CITY OF CINCINNATI, only to find the exact same thing. 9) Almost the exact same thing. The doors are open because it's the main office & people actually work inside on another floor because it's THE MAIN OFFICES, but they aren't face to face employees & that's okay because the USPS website says they have a 24/7 self serve kiosk. BUT THEY DON'T. 10) No worries, they DO have a pull down drawer for you to place parcels, but you can't get a receipt. it's the MAIN OFFICE FOR THE CITY OF CINCINNATI OH, what could possibly go wrong? 11) EVERYTHING can go wrong because you've used a pre paid label that you can track. 12) Until you can't track it because it sits there for 4 business days before it begins tracking. 13) The next day you have packages that have to go out ASAP & you don't want to gamble on a package pickup you drive package to the Vine St location during business hours with your QR code. The clerks are too incompetent to do something such as that. 14) You drive back home & print your own label hoping & praying that the traffic is light & you get there before they close. 15) At this point you've lost all faith in the USPS. 16) It's a new day, business is good, but you have 5 packages to go out, but you start sweating. What can you do? Gamble on a package pickup, hope & pray again that you get a competent clerk as your anxiety skyrockets? 17) You're now running low on Zanax & you don't want your doctor to start thinking you have a problem when in actuality your only problem is the USPS. 18) It's inconvenient, but you drive across the bridge into Northern Kentucky. 19) Finally you find a post office with a 24/7 self serve kiosk, but you've been fooled before so you bring your package to a real live competent clerk who hands you a receipt. Your worries are over, but can you keep driving to another state every time you have a packages to send out? Can your small business survive this. 20) You can't worry about that right now. You have to get back home & start working again. You're feeling okay & you have a receipts in hand. You're feeling okay. 21) The next morning you start working & check the status of your outgoing packages you dropped off the day before only to find out that they have been routed to the main office in Cincinnati. 22) They all sit there for 4 more days. 23) You begin calling other USPS branches searching for answers, but no one answers the phone. 24) You drive to said other locations seeking answers, but you get none. That's unacceptable & you ask how to reach out to the Post Office General only to be told that you can't. 25) You call your doctor & ask for a refill on your anxiety medication & a referral to a good therapist because you've realized that the USPS is nothing but a racket who is driving you crazy.

Always super friendly and convient to get too. Always have supplies that you need tooread more

I've been here twice since I moved to Walnut Hills and I had different experiences both times…read more I occasionally get rid of books online using different websites to find people that want books, so I often make a trip to the post office with a bag full of packages to mail. My first trip was pleasant. There were two very friendly ladies working who chatted with me while she worked on putting postage on each package. I left feeling like I'd see them again and develop a friendly neighborhood relationship with them. Then this morning I went back to again mail packages as well as some letters for work. There was no one at the counter when I entered and the buzzer sent someone up front to help me. The gentleman took one look at my two bags and rolled his eyes. He asked me if they were all individual (what else would they be) and THEN removed the "station closed" sign that was on the counter. He begrudgingly went through my two separate orders and had me stamping my own letters to expedite the process (which I didn't mind). When some other customers came in behind and were waiting he remarked that they must be VERY patient. All I could think was god forbid I mail things at the post office. What was I thinking? I should have sent them with carrier doves. I left feeling like I was treated unreasonably and rudely.

On what I can only imagine was one of the busiest UPS days of the year, Erica at this store was…read morewarm, smiling and super efficient. I was literally in and out with my return. Extra kudos to her for helping me fit my items in the envelope I brought with me, saving me the cost of buying new packaging.

Assistant Manager Jesse is worth his weight in gold. He personally assisted in the packaging and…read moretransport of a precious 50 year old piece of artwork. I have just been notified this evening that the art has been received in perfected condition and will be accepted for display. I want to convey publicly my personal gratitude to this young man for his care, help, and professional expertise. Thank you, good man. May you go far. Sincerely, larry mcpherson

Helpful staff and beautiful building. Parking in the back that I think is free. No complaints for…read morethis location. Everyone is very helpful. Mail carriers are top notch as I live in this neighborhood.

Mailman dropped about ten pieces of mail on my walkway. I finally was able to talk to a live person…read moreafter repeated attempts. I was told that they would send someone out to pick them up from my mailbox. Nobody has shown up and it's after 9:30pm. One of the envelope looked like someone had opened it up and it had a blank check inside. I would have taken that piece of mail back to the sender but I didn't want them to think that I had anything to do with it being opened. I give them an f for their concern and effort.

Fantastic location! Always greeted cheerily and treated with respect. The other reviewer must not…read morehave realized that it is the Erlanger branch that delivers mail in this area and issues should be addressed to them, not the E Southern location. Hope other neighbors weigh in because this is the BEST branch I've visited so far!

Been going here for two years, I'm a clothing seller online and I always go here to ship my…read morepackages off. Nice middle aged lady with a cute bob is ALWAYS so sweet and I enjoy stopping in every time. Don't let that one review steer you away from coming here, absolutely love the customer service