I'm so thrilled with my recent experience here that I decided I just HAD to do a review! I wish I…read morehad the name of the gentleman at the counter that helped me, because I owe him many thanks!!! I came to this post office for only one reason last week, because it's the ONLY one I've found in the area open until 6pm on weeknights. If you work until 4:30 or 5 and don't want to wait until Saturday or take time off of work to actually go in and speak with someone in a post office, then this is the only option around open late enough. I had to talk to someone, plead my case and see what my options were. We recently received our shipment of postcard Save The Dates for our 2020 wedding. We sent two to ourselves, as a test, just by dropping them in a blue mailbox outside of a random town's post office, and they arrived in rough shape! Of course there were all kinds of marks/stamps on the side with the stamp and addresses, but then one of the pictures on the top left corner on back even had black ink smudged all over it. This same thing happened to both postcards. There were even scrapes under the address the cards were being sent to where some of the paper was peeled back. After putting so much thought and energy into which pictures and how many we wanted on the postcard, I was not at all happy with how they arrived in the mail. Soooooo, this is why I needed to go present my case, and my other 105 postcards to the Hartford Post Office after work, because I didn't want to wait til the weekend or drop the rest in a box where they'd arrive to our friends and family in an unacceptable condition. I went in to ask about hand cancelling the stamps, and was told everything is run through machines nowadays and that mail isn't hand canceled. I pulled out the stack of postcards and starting describing the damage that occurred when mailing my two 'test' postcards and that I was trying to prevent that from happening to the rest. As I flipped a postcard over and he realized what they were and that these were real photos of us, he said okay I see that it looks like you put a lot of work into them, what I can do is walk them to the back and see if the sorters will hand sort these so the machines don't damage them. I thanked him and left, understanding it was up to the sorters and even if he asked, it may not happen. I was hoping they were in a good mood and not overly busy and able to honor the request, but it was a mystery until my friend sent me a picture of the postcard she recieved the next day. It was in PERFECT condition, no damage or marks anywhere. The postcard looked just as it did when I left the stack with the most helpful man at the post office, and I appreciate him and his efforts, as well as whoever was involved in hand sorting them! I even offered to separate them into 2 piles, ones being sent out of state and ones staying in CT, but he wouldn't allow it. I was told that is what the sorters would do. Thank you USPS!!!

Absolutely horrible service for an envelope sent guaranteed and with insurance.. It's supposed to…read moreend up in Ontario Canada but is still in Hartford CT seven days after being sent from Cromwell CT! No one is helping, I'm just told to keep waiting and file an inquiry after 10 days... Worst ever...use fedex

This post office is terrible. They dont deliver your mail. They dont deliver your packages. They…read moredont want to do what they get paid to do. I had an entire issue with a package they delivered that was a gift from a friend. The audacity to ask if there was insurance. It was an Amazon package...Amazon no longer gives you the option to put insurance on anything you purchase. I dont understand why a post office functions like this but for that previous issue, i had to get the Senators office involved because these people dont take ACCOUNTABILITY. Avoid this place if you can

Worst customer service ever Every time I come to this post…read moreoffice it's always something new and I think they be trying to steal packages because everything they say they don't have it into you start screaming to them for them to find ur stuff

I stopped in this Post Office Location on a Friday afternoon at lunch time to purchase stamps. The…read moreline was wrapped around, with over 15 people. I decided to wait a while, hoping the line would move quick given there were two employees working at the desk. No such luck. After 7 minutes, the same exact customers were still a the desk! I'm not quite sure why it takes so long to pay for postage, but I didn't want to waste my entire lunch break at the Post Office. I waited until 15 minutes past, and gave up. The line hadn't moved at all. They should really increase their staff, especially during the holiday season. I guess this is why I tend to just order my stamps from the USPS website and pay the shipping fee.

This small post office is the closest one to where I work so I come here for package shipping,…read morestamps, and the usual post office stuff. It can get pretty busy around lunch time as all the other Hartford work folks do their postal tasks. They have the usual boxes and shipping envelopes around and the staff is nice enough.

In this age of home delivery for everything... I found myself in need of a post office. I had…read moreChristmas presents that I wanted to send the old-fashioned way. The two employees at the Maple Avenue brach were both busy, but both seemed friendly and helpful, and the line moved quickly. This is only my second or third time at this post office, but I have not experienced a problem so far. Btw... USPS Priorty Mail is cheaper than similar options at other delivery companies.

This place is a joke. Sure, all post offices are hit or miss…read morewhen it comes to lines and understaffed counters, but this particular branch just plain closes whenever it wants to. I have frequent meetings downtown and often bring packages to drop off since I'm a chronic ebay & Amazon seller. I even pay for postage online so I can just leave the boxes without having to wait in line. On so many occasions I've walked over to this office, which is supposed to be open weekdays 8:30 - 4:30, only to be greeted with "closed for lunch" signs at 2pm or randomly locked doors at peak hours. On my last visit, at 1pm I saw a sign that read "back at 2:30." Really. An hour and a half with no explanation. No wonder they're on the list of offices to be shut down. It's a shame but not surprising.

The worst, lamest, rudest post office i have ever been to. This place is a joke, most post offices…read moreare hit and miss with people and service, counters, etc but this is the most consistently inconsistent post office in the world. The branch seems to close whenever they want. I will drive 2 hours out of my way to avoid this location specifically. Easily the worst post office I have ever been to, whoever is in charge of running this location should be fired. The doors should be closed and boarded up.

This has to be the worst post office I've ever stepped foot in. I don't generally go here, but if…read moreI'm passing through, and I need something they offer, I'll stop by. Even just "stopping by" is almost impossible, there is nowhere to park, ever. I go here for post office type of services, very basic, like buying stamps or mailing out a package or letter. The clerk is always grumpy, moody, lacking common manners, and simply unpleasant, even when it's not at all busy. I will not go here again.

Poor service, drove there wast my gas 12 :30 not open ghetto.read more

I recently came here for passport services, my first time in about ten years. It was easy to make…read morean online appointment and I was hopeful that everything would go smoothly. You know where this is going. A 30 minute appointment actually took two hours, mainly due to one employee named Ursula. She was disorganized and seemingly in no rush, in spite of a huge line and only one other employee behind the counter. She was working with a customer when I arrived, and when it was my turn I assumed I'd be next, but she took a couple who were 15 minutes late for their appointment instead. Fortunately for me, this turned out to be a good thing, because two other employees magically returned from lunch and I was assigned to one of them. All in all, although I accomplished my mission, this was an unnecessarily frustrating experience.

I have tried to email this branch but never received a response. I have called but was never able…read moreto reach a representative. I have urgent business with this branch and am very frustrated. This branch gets a grade of F in my experience!

I went to The Unity Plaza Post Office on my break. There was 2 people in there. The older black…read morefemale clerk is ridiculously rude and slow for no reason. Just because you're serving people in a community that's drowning in poverty, they deserve the same service that everyone gets anywhere else. When I came out of there I was telling people about my dissatisfaction. They all had stories about how rude this clerk is. Maybe they don't know about calling the post master but I will be contacting them next. I don't think the people in that community know that they deserve better. It's really sad. The customer waiting in front of me was the most politest person and she still was rude.

They helped with an easy & light load to CO and helped me figure out a different option for a heavy…read moreceramic piece. The were professional, helpful, and gracious even with the long line that was pretty much there the whole time I was there. Thank you!

I wish I had more treasured treasured items ship to from Connecticut -- because of our experience…read morewith We Pack & Ship. I think they could pack eggs and have them show up unbroken 3,000 miles later. They partner with Yellow Freight which brings the cost to half of what other shippers charge (who use various mail services). When Yellow Freight forgot to scan the four handmade box crates in Chicago (apparently quite unusual) and we weren't sure where they were, Scott offered to call Yellow Freight and described the crates so that could be more easily found. Everything arrived in perfect order and the boxes & inserts that Scott made were amazing. This is a family business, run by Scott and his wife, and they care about what they do. It shows.