Above and beyond for customer service…read more Lotus of people give the post office a bad rap but I have had a really great experience with the postal service on 23 Backus Avenue.The manager Joe went out of his way to call me after hours to pick up a shipment of live bees I was waiting for. It saved me a day of worrying about my delivery and Joe and his staff were very friendly and professional. Thanks to Joe my bees are now happy in their new home

I wouldn't even give a star ,I would like to file a complaint regarding the service I received at…read morethis location. I went to the office to resolve an issue, but because I have difficulty communicating in English, I asked for help from an employee who works at the same location and speaks Portuguese so that she could assist me in understanding the information correctly. I went back to the line so I could be helped by this Portuguese-speaking employee. When it was my turn and she was going to assist me, another employee, who speaks English, did not allow her to continue helping me. She said that if the other employee assisted me, she would have problems. After that, this employee told me to leave the location, saying that I was probably interfering with the service being provided to other customers. I felt very embarrassed and disrespected because I was not causing any problem. I was only trying to receive assistance so I could understand the information and resolve my issue. In the end, I had to leave without my problem being resolved. I believe every customer deserves to be treated with respect, patience, and have access to proper communication assistance when there is a language barrier. I request that this situation be investigated and that the necessary actions be taken to ensure that other customers do not experience the same treatment.

I will never go to a post office again!! I needed to mail a box and John was very helpful. I had my…read morescissors, tape and marker with me ready to purchase a smaller box then what I had...didn't need any of them. The personal service was a million times more than any post office counter worker that I've ever dealt with! I'm going again today to mail presents to grandson. I'm not even going to try and find a box because the Mailroom has everything I need! What an amazing helpful store!!

I have been shopping and mailing my stuff here with John for 12 1/2 years now and from the first…read moreday until just now... He is always smiling, has an upbeat/Always look on the bright side attitude which will turn your day around quick and your customer service is top notch!! Thank you my friend we are all grateful, God bless

My daughter tried to mail a package for me to Indiana. The lady would not accept it because the…read moreroad in Indiana is called Bethel. And she said there is no West Bethel. No but there is a West Bethel Avenue in another state. Now I have to make a second trip because reading is not something they can do at the Bethel Post Office.

WORST POST OFFICE EVER ! Slow Lazy workers..never enough…read morehelp at desk Always a line even on a slow day Overheard the Indian woman talking trash about customers one day when she was in back room.. all employees are slow and don't care except for one Hispanic guy who is the Best one there, but not there as much as all that dead weight they have daily..i avoid going there as much as possible...the place is also Dirty and run down..

This location has a turn around loop so traffic can go one way. Plenty of parking. Mailboxes are…read morelocated outside if you don't want to go inside. P.O. Box are to the left, front counter to the right. Always clean and organized. The staff are all friendly and helpful.

Every year the Brookfield Post Office has to deal with me getting a very large shipment of live…read morehoneybees from GA. While the look on one of the post office worker's face was priceless--who gets thousands of bees? Lol--They were great about it and even let me come in before business hours to quickly pick them up and get them settled in their beehives. My thanks to all involved especially the Postmaster of our town.

Stopped here to drop off a refused package. Once inside I noticed the POB's of yesteryear with…read moreholiday music playing. Two gentleman at service counter working in sync kept the line moving quickly. They new many of the patrons by first names. For sure a comforting site; that seems to have been lost now this new era. When I was called the gentleman was not only very professional, polite & courteous he also gave me a receipt after scanning my package! I have had to refuse a couple of packages at my local PO and when asked for a receipt they say I don't need one since it was scanned. This will be my go to PO going forward. I will drive twenty miles out of the way to stop here for service and a friendly hello

My husband put NYS license plates addressed to motor vehicles dept Never got there my drivers…read morelicense was suspended. When I went in to inquire about the parcel we were told you can't put anything into the mailbox that doesn't spend. Ok so why didn't they just keep the parcel. Instead I was told we have no idea where they went. It was quite the ordeal dealing with MV on lost license plates

Having read some of these nasty reviews including two people from other towns, I just wanted to say…read morethat I have only had good experiences at the PO and everyone working there has always been professional and friendly.

The Indian lady who works there is so rude. She rolled her eyes at me because I said that I didn't…read morehave tape to close my package, then proceeded to act like the tape came out of her paycheck then I proceed to complete the survey and I put neutral and she rolls her eyes again complaining how she gave me tape and gave me my label like that is your job. It's also opinion based she is so rude. I'm never going back there again only reason I had to go there was because my local Lewisboro one was closed. I work with customer service so I get it when you get a rude customer but for you to be rude to the customer is insane. The entitled this is crazy. What a bitch

I came here for my first U.S. passport appointment and had such a great experience. The staff was…read morevery friendly, professional, and helpful, and the entire process was finished in under 10 minutes. The location is convenient, the service was efficient, and I left very satisfied. I highly recommend this post office, especially for passport applications.

I have a package with medication in it that I need. It was supposed to be delivered on April 11th…read more No one was home so they left a slip. I scheduled a redelivery for the 14th with instructions to leave it by the door. It never came. I rescheduled a delivery for the 16th. It never came. I tried calling the Brewster post office five times on the 15th, three times on the 16th, and three times today. No one has ever once answered the phone.

Went to this location for the first time on Monday just before 4:30. I needed to buy stamps for 170…read moreholiday cards, get them stamped and sent. Not only was the gentleman behind the counter that I worked with super nice, but even the other two that were at the service windows were very friendly with all the customers. Miraculously, I was able to stamp all of my pieces with one minute to spare before they closed. What's really nice is that they didn't try to rush me at all. Totally cool. I would definitely recommend using this USPS location.

Thank you to Pete who took time out of his work day to assist my mother with a lost phone. I…read morereally appreciate it, I know how stressful and busy your day can get but this helped her a lot. Cheers

Large parking lot with easy access. The staff is always friendly and helpful. Very convenient…read morelocation for me.