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Catskill, NY

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US Post Office

5.0 (1 review)
Closed • 8:30 am - 4:30 pm

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6 years ago

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County Waste & Recycling

County Waste & Recycling

(136 reviews)

I have been a customer of County Waste for over a dozen years and have always been satisfied until…read morethis week. The deal I have with these guys is that they pickup my trash and in return, I give them money. It's really pretty simple and I pay them quarterly, in advance. And every Tuesday morning, we wheel the bins to the curb and sometime that day, the trucks come and empty them. Sometimes (pretty rarely), they will miss taking one of the bins. When this happens, we call and they take care of it the next day. Most of our neighbors use them as well. It's been pretty good, for dozens of years, until this week. This week, we put our bins out on Tuesday, but no trucks came. (sad face here). So on Wednesday morning, I called them to let them know, and they promised to pick them up. But no trucks came. (sadder, confused face here). So on Thursday morning, I called them again to let them know and they said they would do their best to send a truck, but worst case would be Friday. I explained that we were "backed up" now, storing excess trash in our garage and I really needed them to come that same day. But again, no trucks came. (confused, and angry face). So I called them this morning to let them know that it's ridiculous for me to have to call them THREE TIMES because they can't do the one thing they agreed to, which is of course to pick up my trash. I spoke with a woman named Kate who was very polite as always, and she explained that they might not get to it today, and worst case would be tomorrow. So I asked her why I should believe her this time, and also mentioned the simple agreement we had (pickup trash in return for getting money) and that they were pretty much not honoring that. At all. (I have a mountain of trash, what the H@LL?!) I also asked that it be escalated and she said she'd take care of the escalation (wouldn't transfer me to a manager). So if they come today, I may stay with them, but I have already asked for pricing from Twin Bridges (which more of my neighbors are moving to, since they are going through the same pain as me. From the other posts here, it sounds like a pattern they have had before. (frustrated back of my head, walking away from this vendor after dozens of years). ++++++++ UPDATE: Literally 5 minutes after I posted this, the truck came and took our trash at last. (happy face)

Constant missed pickups ... increasing prices ... bad and rude customer service…read more If you have any other choices for trash removal, use it. We just canceled after being loyal customers for 15 years. County Waste is not the company they once were. Avoid at all costs.

US Post Office - postoffices - Updated November 2026

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