Small but nice post office. Friendly and efficient clerks. Small town feel.read more

Not a great post office! The lady in the front is RUDE! STAY AWAY! If she's there! I never have a…read moregood experience. It's not just me. Every one in freeburg says the same thing!

Had a Passport appointment for 0930. When I arrived I assume they were helping someone else who had…read morejust walked in. My appointment time came and went with no urgency by the staff to help me. I eventually got waited on at 0950. If I wanted an 0950 appt time, that's when I would have booked it. This post office showed no consideration for customer's time.

All I can say is the negative reviews on here are very much appropriate! I drove over tonight to…read moreget mail and was greeted with a sign on the door that says they lobby is now NO LONGER open 24 hours a day. The reason given is due to homeless people sleeping in the lobby and vandalism. Incredible how your tax dollars pay for this kind of stuff and yet no one thinks to hire a security guard or have the local police do routine patrols. No! Instead, all the good law-abiding people have to suffer the consequences of others. I don't think it is supposed to work that way. Oh, and yes, the staff at this location leave A LOT to be desired in the area of friendly customer service. Nearly everyone there looks and acts like they absolutely HATE their job. Sad!

This is not my hometown Post Office, but I go to Lebanon fairly often because my gym is there. The…read morepersonnel here tend to be more helpful than most Post Offices.

Lov the the staff always very nice , helpful and thoughtful answer all ?? Plus very clean!! So…read morefriendly

I use my PO Box for business. But I am disgusted by the behavior of a particular employee named…read moreJennifer. She was so nasty and so rude that I absolutely refuse to utilize this office. The rest of the staff - super sweet. Often, I don't go to the box during business hours so the only staff I've had the pleasure of speaking with are the manager and another gentleman. This lady, however, has an evil spirit about her and I hope she understands that karma has the last laugh. Unprofessional, condescending, and dismissive as if she is better than the next Jenny "off the block". Using her boss as a shield for her disgruntling behavior. Jenny you might be a better fit for Waffle House with that demeanor. Have a bless life - you need it. Maybe one day, if you pray and work harder, your pay will put a smile on your face!

The Troy il mail driver, female, is the most inconsiderate. This individual does the Melody lane…read moreroute. She leaves packages out on the road on rainy day snowy days and anytime she feels lazy. Our items are damaged or damaged. I have reported her several times and she does what she wants. There is something terribly wrong with her. Postal! I have confronted her before. She fears not! I'm I wish the post office would take responsibility for there emplyee

Easily the most overpaid SOB's in the state…read more The mail carrier cannot even be bothered to close the mail box. So when it rains the mail gets soaked. But they do not care they put it in the box. Not their fault they did not close the door right? They have absolutely no problem delivering to the wrong address. I have the advanced notice as to what mail is coming. There has been several times where I get an email saying something is coming that we do not have a scan for and then the mail arrives and whatever it was is not there. Then in in office. They cannot possible give you a piece of tape. Oh no. I needed two piece of tape but I had to buy a $4 roll of tape. You are telling me people some of these people are making $20 an hour on up and they cannot give away two pieces of tape? $20+/hr is waaaaayyyyyyy overpaid for ringing up a transaction or putting a letter in a PO BOX. Ringing a transaction I admit requires some skill putting the mail in a PO Box requires being able to read. Wow way to put that third grade education to work.

Well over the years it has only gotten worse. Post office…read moreloses or mis-delivered my letters every week. Unable to ever recoup any money due to the process put in place for insurance. I'm looking/know they can do better. Stop lying and start taking responsibility for your errors in service.

I've been using this location for many years for shipping items. The workers are all very kind and…read morehelpful.