I've had problems with my mail over the years but nothing like this. I injured myself rather severely and had to move in with a friend in the suburbs while I recooperated. I went online and filled out a mail forwarding form. Days passed. And then some more days. And finally a bill or two showed up. Whaa??? What on earth were they doing with my mail? I called and complained but only received mail sporatically. Upon my return home, along with the expiration of the mail forward notice, I expected my mail. Oh how wrong I was. Day after day, nothing. I called the local post office, I called the national complaint line (several times, to their credity they were polite). Still no mail. I finally recieved an unbelievably bitchy voicemail from the manager that the mail carrier told her my name wasn't on the mailbox so they couldn't deliver my mail. I checked, my name was there. I called the manager back and told her my name was on the box. She actually argued with me about it. But my mail magically started showing up. During all of this, almost everyone I deal with via the mail had my mail returned to them so they all assumed I didn't live there anymore. Including the State of IL when they sent me my plate renewal and it went back to them. I had to call each and every company I do business with and confirm my address with them. And I had to stand in line at the State of IL to get my plates renewed which just made me angrier. Every single person that "works" at this location should be fired. From the manager to the mail carrier. read more

I brought my 17 year old daughter in to get her passport renewed. It's a gray area because they're not yet 18 and not minors, but I reviewed all the info online and made sure I had everything needed so I wouldn't need to come back for another appointment. The first woman processing clearly didn't know the requirements and asked for forms that weren't required..she told me I needed extra things and dismissed my application. I went to my car to get clarification from the travel.state.gov helpline. They assured me I was correct so I went in back to ask if they could please understand that there is simply a misunderstanding about what is needed. Nope. They called out an "expert", who also wasn't interested in learning how it was supposed to be done. And when I politely asked her if she could please clarify it with the government passport info, they called out the big bald security/supervisor Richardson (though, I doubt he supervises anything) who said he's not processing anything for me. Nice. Ignorant, rude and probably some of the all time worst customer service I've ever experienced. He's not working at a hot dog stand in NYC (and I'm not even losing my cool), he's wearing a USPS uniform and is simply having a customer ask him to look into the correct way of handling an application that I'm paying for and had an appointment to get done. They're the worst. Graceland post office, however, was amazing. I went there right after (no, I didn't need the things dumb and dumber said I did) and got it done without an appointment, minus the stupid and without the abusive bald man. read more

This is the most unprofessional Post Office I've ever been to. Not a single employee seems interested in assisting customers beyond a snail's pace. The line is always long, and the service is poor. Go anywhere else that's an option for mailing!! read more

After our beloved, regular mail carrier went on vacation, all mail delivery to our builidng just stopped. When I called the Uptown Station to ask about our missing mail, I was told that the temporary mailperson had been unable to get the front door key to work, so she decided to let everything accumulate at the post office until the regular carrier returned. Unbelievable. The supervisor was so appalled, he offered to deliver the backlog of mail to our building himself. read more

Terrible ! 17 people in line, I went out to pay parking meter two times. Customer service walking slow, talking and laughing, they do not care how many people is in line, they work the slower that they can. Please, time to change everybody in that place, doesn't work for the community, just read the comments and do something ! The Uptown community will thank you ! read more

Really? Everyone has had that bad of a time here? I've been here several times, and it's been decently efficient, clean, and the employees are friendly. One of these times was even a few days before Christmas when post offices are extremely crowded/crazy places. Our mail-lady is also great. Our building is newer and the outgoing mail wasn't being picked up. I called the uptown office and explained the situation and they were very helpful and friendly. They made a note for the mail lady to look for the outgoing box specifically (it really wasn't marked well), and I mailed myself a 'dumby' letter to make sure it was working. No problems! Extremely appreciative of my concerns. read more

Worst. Post. Office. Ever. I swear, this place is where all that is good and decent in the world goes to wither and die. The only time there's even a remote possibility that I can go there and not wait in line for at least 20 minutes to pick up a package is when it first opens on a Saturday, when the rest of Chicago is asleep. The workers are apathetic, lazy, and inept save one guy, and that's putting it mildly. No matter how long the lines are, there is never more than two windows open, the caller window where you can go directly to pick up packages is only open for two hours the entire day, and there's at least one employee on a break... at all times. How do I know? Because frustrated customers ask why there are only two people, and that's always the answer. As if the obscenely long lines aren't enough to make your blood boil, here are some true stories of my own experiences with the Uptown Post Office: 1. In November of '07, someone in our apartment building got into our mailbox and stole a DVD set from our mail. We figured that maybe the mailbox was broken. It turns out that two tenants before us, someone lost their apartment mail key and rather than hold their mail and wait for them to get a new one or have them pick up their mail at the Post Office, the carrier just decided to leave the main lock to all the boxes unlocked so the tenant could get his or her mail without a key. They didn't offer so much as an apology and kept passing the buck to other Postal workers and carriers. Now we have to pay $100 a year for a P.O. box so they'll actually do their job right. As of now (July of '08), the box is still left unlocked at least once a week and we never got any sort of reimbursement for the stolen DVD set. 2. A few months ago, I got a package slip in my P.O. box. As usual, I waited in line for about 20-25 minutes. The lady said, "Oh, you'll have to come back tomorrow. The driver has the package with him, and it won't come back until he's done with his route tonight." I said, "But I have a P.O. box here. Why would it be out on the truck?" She insisted that I'd have to come back the next day, so I stormed out. As I got to the door, I thought about how stupid it seemed that they would give me a package slip when I didn't have a package available to pick up, and that she was probably mistaken (i.e. an idiot). So I came back in and explained the situation to another guy working there, who rolled his eyes, asked me who told me that, and *gasp* found my package in about 30 seconds. I know that the Post Office in a big city is on par with the DMV, and that crappy attitudes and crappy service are almost a given, but this place goes above and beyond in the realm of overall horrid performance. If you hate long lines, awful customer service, and employees' utter inability to do their jobs correctly, please go elsewhere. Well, unless you're the sort of oddball who enjoys being regularly pushed to the brink of turning your head and spitting pea soup in frustration. read more

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! Absolutely terrible, unhelpful, and rude! Called about a package that had an "attempted delivery", though I was home all day and there was not attempt. Rescheduled to be delivered the following day and still never was, and the tracking informations began saying "no tracking information available" indicating they had lost my package. No surprise. Called to inquire about my missing package and was offered no help. The guy was rude and had no idea what he was doing. After initially telling him what was going on, he simply said "okay", then after a long pause says "hello?" Are you going to tell me your address? Like I was supposed to know that's what information he needed? Versus the tracking number or something else. I then told him the package was supposed to be delivered two days prior, was not, I rescheduled for it to be delivered the following day, it was not, and he interjects "that was yesterday". Like yes, I am well aware that was yesterday but since it was not delivered for two days now and there is no longer tracking information, it leads me to believe it was lost. The whole conversation went this way and ended with him saying "I can look up your tracking number later and call you back or maybe it will get delivered today" when asked why he couldn't look it up now he said "I don't have access right now". So I said okay.... and he just never responded until I finally just hung up. Extremely unprofessional and unhelpful. He didn't even ask for my number so definitely won't be getting that call back about my missing package. Absolutely horrible service and I don't even know what else I can do/who to contact if my package doesn't turn up. read more

Have to chime in here. On 3 occasions, I requested that my mail be held while I was out of town - on 3 occasions, my mail was stuffed into my mailbox or left on the stairs of our building. I called after the 3rd time to ask if I was doing anything wrong. I was passed around to different people until my call was dropped. I started to redial, then decided there must be better uses of my time. read more

With the current retail trend of quick, rushed check out, I find it enjoyable to walk into the post office, find my way to the end of the line that snakes around the interior and get my fill of some good old fashioned social interaction. I enjoy hearing the tellers talk amongst themselves nonchalantly, as if there aren't 80 people waiting on them...What did you have for lunch? Where did you go last night? What happened at your son's school? I love hearing the sighs of my fellow waiters as the clock ticks. The palpable dissent rising with each "Is there anything, fragile, liquid, aerosol, or perishable inside?" or every attempt at small talk with the customer (I was wondering how you felt about that woman's earrings!). But just when its getting so good you think it possibly couldn't last any longer, as all good things come to and end, you find yourself at the front of the line. No more staring at wedgies, reading package labels or staring at neck rolls. Just you and your destiny, The red led screen calls out an available window, YOUR window for the next minute or so! Walk out, on a post climatic high note, not realizing that this ride is unfortunately over. passing the latest addition to the line with there crumpled brow thinking, "Ride it out, man. Its good til the last drop. You'll see..." read more

I wish I could award this station the same number of stars as the f*cks they seem to give about their customer service, which, for the record is zero, or possibly even a negative number! Over the past 8 or 9 years, they've just gotten worse and worse. On numerous occasions, packages have been delivered smashed or empty, with huge holes in the sides, cardboard mailers arrive opened with the the tops torn off, and at least twice a year, stuff just disappears completely. Their latest cute trick is to scan in items as "delivered", then the parcel will actually show up 24-72 hours later, or not at all. Their inaccuracy makes it nearly impossible to track shipments effectively, or file claims for items that are lost, and every time I've contacted them about a supposedly-delivered item not being there, they say they'll investigate and get back to me. I have yet to receive a single call or follow-up from maybe 10 incidents reported, and don't even get me started on the "notice left" situation. I can't count the number of times they've dropped a slip in my box, without ever ringing the bell or attempting delivery. Pickups there take almost an hour in person (so add $2+ for the cost of a meter, since there's no free parking) and that's assuming one of the sullen, disinterested, slow-moving employees can even find your stuff, which seems to be a total crapshoot most of the time. I could rant on for pages about the many ways these guys suck, but it's all been said before by other reviewers, so I will just sum it up by noting that the Uptown Post Office makes mail delivery in third-world countries look prompt, organized, honest, and efficient by comparison. read more

The worst post office in the history of the universe. If you're expecting a package through the mail make sure to check on it constantly - the delivery person will leave you no record of it. Although I think my mail person must be uniquely incompetent, getting/sending mail from the post office proper is awful too - long lines, rude slow people behind the counter, and unresponsive management (they'll call you about your problem and then do nothing about it). I have had the same ebay problem as others - ordered several special items that were never delivered - I was never notified about them and they were shipped back and sold to other people. I've had nothing but awful experiences with everyone connected to this post office. read more

Wow, I can't believe that this is the post office that I have to deal with for my unit! Unbelievable. I called them because they have been holding my mail since I moved in (3 weeks!!) I have been trying to get ahold of someone who knows anything and was told today that I have to contact my mail carrier sometime between 8 and 10 (I have to try to catch her before she is out). Then the lady argued with me about whether my name was inside the mailbox or not. I said that my mail box has the exact same information inside as two of my neighbors who showed me theirs. Aparently I was lieing because she continued to deny this was the case. So...still no mail, and not sure when I will get it. read more

Anyone who has a good experience at this post office must only have to visit once in a blue moon. Write a review once you have to make weekly trips at least, and I guarantee you will change your tune. This place is a NIGHTMARE. Rude, rude staff. Just today I was rudely told I needed to wait in line after approaching the counter when she rang the bell. Because she still had two other people wandering about she did not know what was going on so I got the blame for following orders. I have been refused service because my boxes had logos or writing on them, or because they had the wrong type of tape. There is hardly ever anyone at the package pick up window, and when you go to the regular window you often get yelled at for not going to the (empty) package pick up window. They LOSE mail. Oh god do they ever lose mail. My mail carrier marks packages as delivered before delivering them, or just not ever delivering them. So when I go with the tracking number all they have to tell me is "it says it was delivered." DUH I CAN READ TOO. And that is it. You don't get help if your mail was marked as delivered. They can literally go "deliver" it to a trash bin and then act like they did their job while you're up shit creek without a paddle. On the other hand they are really good at holding packages hostage when you go to pick them up. If you happen to go before the date on your little slip but your package is sitting right there on the shelf they throw a fit before reluctantly giving it to you. I had someone accidentally ship something to me with a name I don't use anymore, and when I asked if I could show them a business email with the name on it plus my address plus give them the address it was shipped from plus offer my first born child they wouldn't give me the package and actually THREATENED (yes it was said in a threatening way) to return to sender. As my package sat there on the shelf they finally said I'd have to sign a form and they would re-deliver it, as opposed to just reaching over and delivering right there to my hand, because that makes all the sense in the world. Guess what happened? It was marked as DELIVERED and no package showed up... read more

My mail is delivered from this post office, and their service is consistently terrible. I often go days, or even weeks, without receiving any mail. I often receive mail that belongs to my neighbors. One time, I received a neighbor's paycheck! I can only imagine that my neighbors receive my mail, as well. Even though packages to my building are supposed to be delivered to the main office, as indicated by an enormous sign on the door, postal delivery people always just leave a notice at the door without even buzzing me (I know it because the door buzzer goes to my cell phone, so I'd see a missed call) so that I have to go to the post office and pick up packages myself. They never deliver them to the office as instructed. And then, I wind up wasting an entire Saturday standing in line at the post office waiting for the one grumpy employee to bring out my package so that I can lug it home. Worst of all, they NEVER answer their phone at this post office, so you absolutely cannot call to ask for your mail, which they seem to refuse to deliver. If I could rate negative stars, I would. read more

You won't get mail if your regular delivery person is on vacation.

Worst. The ultimate worst. My mail is always lost. Service is horrible. There's nothing good about this post office!!! DON'T GO.

I read all the disheartening reviews about this post office, and I once experienced a similar horrible encounter at this post office as so many people have taken the time to describe. That said, today I had a wonderful experience with Sabrina, a lovely postal employee who handles passports. I did not have to wait at all; Sabrina called me right over. I had everything in order except my application was filed out in blue ink; it has to be in black ink. That was my mistake. Sabrina gave me a black pen and directed me to where I could redo my application, and she told me to come right back and see her. Everything was flawless, and she was pleasant, professional, friendly and just lovely. I can't say enough positive comments about her. Sabrina, I hope you and your husband get to take that vacation with your cousin and her husband! read more

I ordered a product from amazon, tracking said it was delivered. I never received the package, called there and no one answered. Went there with tracking number was told it was delivered I said no it was not.. they could not help me.. said contact the seller.. THe worst Post Office ever.. only 2 clerks long lines unfriendly workers.. read more

Totally agree with all the reviewers! Nobody ever answer the phone, but if they do - they talk to you for a moment and then put on forever hold! The worst post office I have ever seen! read more

WHY THESE GUYS STILL HAVE A JOB ??? My FEDEX package arrived at USPS location on 02/24/14 at 13:27 to be delivered on 02/25/14 .On FEDEX web site the package shows as delivered on 02/25/14 at 09:53am(tr# 9261299998718740534124)..It is 14:57 on 02/25/14 and still WAITING for the package to be delivered .The mail person in the building I live tells me that thinks like this happen very often.. Called post office 7 or 8 times-no answer or busy tone..I gave up . Gelu Bogdanescu at Carmen and Marine Dr read more

WORST MAIL SERVICE IN THE CITY! Our mail carry has consistently lost our packages or marked that they've been delivered when they're no where to be found. If you want Americans to use your services--make the services trustworthy, reliable, and consistent in quality. read more

Well, my package is somewhere, but not at the address I shipped it to. Confidence in Uptown Post Office is dropping again.

I have lived in Uptown for the past 2 years and this is the closest post office near me. Even so, I actively avoid going to this post office, even it means going 20 minutes out of my way. Every time that I have gone to this post office I have had to wait in line anywhere from 15 to 20 minutes. As many others have said, late afternoon is by far the worst time to go. I believe the long wait is attributed to the fact that this post office always seems to be understaffed. Often there will be up to 10 people waiting in line with only one window open. I have also found that the employees don't seem to care very much and often act as if they want to be anywhere else in the world instead of that post office. I hope that these reviews will be seen and someone from USPS will work towards re-managing this location. read more

I have never been treated so rudely in my entire life. I went in to pick up a package smiling and was very friendly. I left completely pissed off. The service was horrible--clerks were yelling at each other and unattentive to customers waiting. They acted as if they were annoyed by my presence and did not ask if I needed to be helped. This is the most unprofessional government-run establishment I have ever experienced. They should be shut down. Not only was I not treated respectfully, I was treated rudely by simply asking them to do what happens to be their job. If they do not want to go to work in the morning...well, maybe they shouldn't. read more

I don't know why so many people are hating on this branch. The customer service, in my experience, had been pretty good. Yes, sometimes the lines are long, but it is expected and i always try to avoid going on peak hours. Also, the claims about the location being filthy, that is so untrue. Sometimes the counters are littered with papers and ripped up, half finished mailing slips, but who's fault is that? Ours. There are garbage cans. Please use it litterbugs. The workers at the counter usually treat me pretty well. I don't take lack of eye contact or occasional rudeness personally. Maybe the person was having a bad day because a customer was mean. Anyways, I've been to post offices that are wayyyy worse, like the one on Devon and Lincoln Square. Compared to those locations, the Uptown office is heaven! read more

Zero Stars. Had valuable Signature Confirmation  package go "lost" after it was scanned on arrival at the Chicago Uptown Post Office. Repeated calls to postal supervisors and visits to Post Office were unhelpful but USPS Tracking Assistance and Chicago USPS Consumer Relations were very helpful. In the end, package never arrived but happy the sender agreed to refund my purchase costs.  Mail Theft Is A Felony! Will notify Postal Inspector.  FYI, never send anything valuable via the U.S. Postal Service!!! read more

This post office is the 7th circle of hell. They never have more than 3 people working, and none of them ever seem to have any urgency for anything. Yesterday I went to pick up a package that I received a slip for and ended up with the clerk waving it in front of me but telling me I could not have it because my ID did not have my current address on it. She then said there was absolutely no way I could pick it up unless I got a new drivers license, or sat all of Saturday in the lobby of my building waiting for the carrier. I was very upset and finally talked to a supervisor who simply said "just bring a piece of mail with that address" Let me note that when I asked the original clerk about this she said that this was absolutely unacceptable. I finally got my package 3 cabs and $14 later, but I cringe everytime I have to receive something from USPS that is bigger than my mailbox. UPS all the way!!! read more

Worst post office on planet Earth. Russia's postal system is better. Anyone's postal system is better. The absolute slowest, most give-a-s**t staff you have ever seen anywhere. So slow, so lazy, so busy chatting, eating, and basically doing nothing. Three people in line? Prepare for an hour-long wait. 50 people in line? Forget it and go elsewhere. The posts here all describe it perfectly. read more

Best experience at a government office ever. The lady at the counter was so helpful and friendly!

They have never actually delivered a package to me. Every single time it's just a notice at the door: no buzz, no knock, no call, nothing. They also never pick up the phone; it just rings through to a loud, unending beep. The line is generally not long under normal conditions, but the employees are so slow and care so little that it takes forever for even 10-15 people to get served. As a result, ANY line is a long line and you can expect to spend at least an hour here. You might want to bring a snack and reading material. read more

So I was expecting the worst after reading other reviews and knowing the long lines I used to face at other neighborhood Post Offices. I was there to apply for my Passport. Of course I hit the front of the line only one window was processing Passports that day. Sabrina (the employee) showed me I had the wrong form it has to be single sided and I downloaded a double sided form. This after I was in line for almost 30 minutes. I knew my meter was about to run out on the car outside, Sabrina encouraged me to feed the meter and fill out the form she just handed me. I did. Back in line again - but surprise - Sabrina looks about and declares next? But points to me and announces "this lady was next" then she points out another fella who will follow me and now we all line up at the Passport window for a fair shake. That's not all earlier another employee stepped out on the floor to help people with self-addressing their packages thus avoiding the long line. Another guy also came out to help someone tape up a box and he also offered to make some copies for those of use without a copy of our Drivers license for the passport process. I thought these employees were exceptional - really this type of customer service at a post office. Remarkable. Thanks to all of you and especially Sabrina! By the way I typically thank people, smile and refrain from foul language so perhaps respect begets respect! read more

Staff are surly, utterly uninterested in the customer, and lazy beyond belief. If you can ship by any other carrier, absolutely do so.

Waiting for an hour at passport line, no employee is here they keep telling me she is coming

please dont ever live in this post offices delivery zone. so far they have lost about 6 letters/packages and stopped delivering my only magazine subscription. told said magazine that my mail is "undeliverable", so said magazine canceled my subscription. of my "lost" mail items, 2 have been credit/debit card renewals. just disappeared. not returned to sender, not atempted to be used by someone else, just gone. i stopped by today and was assured my mail carrier is a good mail carrier ( i guess this means they knowingly employ bad mail carriers) but they had no answers for me. the lady at the counter actually gave me her phone number to call in the morning. we'll see how this goes. dont expect much to change. read more

Slow and very rude!!! So many true bad reviews and still nothing changes. I don't understand. A few people need to be fired!!

By far - is the worst customer service EVER!!! The line could be forming from here to Nebraska and one of two windows will be shut 30 minutes before closing, "because I'm done" reason...)))((( I go there a lot and have lots of horror stories...While you wait, the phone rings and rings....and no one will ever answer that! Everyone who works there doing everything in the slomo as they were not paid for it with great benefits and all...Rudeness and unprofessionalism is the must have if you want to work there...And don't get me started on the mail carriers from that station....Overall - they don't deserve on star... read more

I was there three times because they were giving me incomplete or wrong infromation regarding the renewal of my passport. I would highly recommend people to not to go there for passpart services.. I am concerned that they will throw away my important documents as they were just angry and incompetent in their work. I am so upset could not sleep because of their rude behavior, they insult and ignore clients. they talk loud and refuse to do the things at the counter. I will never go back there again..they don't pick up phone or answer correctly. make to feel like a beggar. and i am so sad after visiting this post office read more

This place is beyond horrible. The lines are slow and the employees aren't even aware of their own services !! I had a package returned to sender because none of the employees knew that they offered a "hold for pickup" option. I had to argue with several employees regarding the existence of this service. The second time I used this carrier they couldn't even find my package, and again argued that I can't have packages sent to the post office. She sent me to another window because she couldn't find my package. One of the other employees finally told them that the hold for mail service does exist. They finally get my package to me after dilly dallying around the office while I'm waiting impatiently. .Avoid at all costs !! read more

hello there, my experience with that post office is horrible, as i was in line for about 15min just to get a package that would not fit in my p o box , well that is where it all went down hill i was waiting for the side window for someone to appear and ask if you are picking up a package come over here well no one came to that window so i waited in line for the next window then i was that next one in line and what happens is that the person who is in the window number 7 leaves the window with like 20 people in line i kid you not and so now we only have 1 person in the window to help all these people, and wait it gets better the people in front of me doesn't even have the paper fill out so we have to wait for them to fill out crap at the window why not move that person over and take the next person and put that person behind over one waiting who is ready that would teach you, anyways i get to the window finally show my yellow slip and then she asked me for my id and tells me i cant get it without my id well the box is mine it shows my name on the box and shows my name on the slip and it shows my box number do some work and look and there i got into it with the lady at window number 4 she is bigger than the chair she sits on and doesn't like moving well she cant so to make things look better for her she asked me for a id and i told her other times i do not have to show anything because i have the key to the box how do you think i got the slip dumb ass, and she responds back like i am paid hourly and i have to so i ask for a manager finally after 10 min of that waiting she comes up and she helps me out nicely i have to say if it was for her i do not know where that would have been going a yelling match read more