Do not use the blue mail collection boxes outside. I dropped off a check to pay a bill only to find…read moreout that someone stole it and it got washed. After contacting the police and the post office, I found out that one of the mail carriers got robbed of their keys a few years ago and they still have not changed the locks. Anyone from south Stark County to Cuyahoga County, do not use the outdoor collection mail boxes in these areas, whether it's at a Post Office or a free standing one. Especially if you are sending a check or anything else valuable.

Worst post office ever! I cannot wait to move out of this area just to be able to avoid this post…read moreoffice. The customer service is awful. I was treated very rudely today by the two ladies working there, they refused to service me so I had to walk out and go to a different post office. I am disgusted at that fact that this gov't run business could care less about pleasing their customers.

There was only one teller but he is quick and very efficient…read more Its clean and organized inside and out. They have a drive up drop post box.

Tony is awesome, helped me so much with a huge order of certified mail. he was so patient and even…read morewith a long line at the very end of the day he was kind and courteous to everyone. thank you for your help and being a genuine, kind person to work with!

Our office building regularly goes without weekly mail delivery. When you call the listed number…read morethey put you on hold and then disconnect the call.

Better!! Staff is different than when I used to avoid this branch! Much nicer, more helpful,…read moreactually happy & friendly with customers! A world of difference! I don't mind going there at all anymore.

Rude rude rude! This place is always slow, never enough staffing to help the customers, and the…read moreway the postal service employees talk to the customers is rude!

​I set up an appointment online to apply for a passport. When I entered the building and was…read moregreeted I was immediately dismissed as "all passport applications are cancelled." If this was the case, there had been no information sent to me via any communication line. I showed the teller my confirmation email and my paperwork. She immediately said "can't do it you don't have your ID." I did have my ID in my purse. It came off as though she simply didn't want me there at all. Then, I asked if things were filled out right and she focused on one particular thing and asked the same question about it three times, still dismissive of the situation. Finally she asked if I had my birth certificate. I did not, and that's on me, and that's entirely understandable. However, her attitude leading up to that point was entirely unprofessional and rude. This was my first experience at this Post Office and I have no intention of a second experience after how awful this one was.

Raised prices and offer worse service. Support is very difficult to get deliveries of packages…read moretakes longer.

Whenever I have a package coming through this location it ends up sitting there untouched for days…read moreand days. Why is it so hard to do a job correctly?

US Post Office hire workers with low integrity. My package was stolen and workers lied and said…read morethat the recipient is suppose to pick up their package at their post office and that the package had missing address information; neither was true. The package was due to arrive on 3/28, ever since then, the online message on the USPS site: "We now anticipate delivery of your package the next business day. We apologize for the delay." It is 4/6/2026 and the package has still not arrived. I keep getting the run around. I was told 15 minutes ago that someone will be with me in 5 minutes, and I am still waiting. I give this experience a 0 rating.

I love this USPS location as a perfect, low-traffic alternative to Wooster's one and only, horribly…read moreinefficient branch. In any case, this one is even closer to work too, not to mention the lack of traffic to get there. The employees here have always been incredibly friendly and helpful. The country, small-town charm really shows. The selection of stamps is usually quite limited. Them being in a smaller town they don't get a large quantity of the new and unique ones. However, they're a full service location and I have already shipped countless packages out of here. There are even some select occasion cards available on a small rotating rack and an assortment of the flat rate envelopes and boxes. Outside, the building still has an older Post Office charm to it with brass (at least in color) letters and numbers on a red brick façade. There is parking both on the street and in a large lot adjacent. I've never not had a place to park and never had to wait more than 5 minutes in line.

My mail comes from thsi post office.On Jan 26Th after heavy snow I knew I had a package being…read moredelivered today and I had outgoing PRE PAID packages so I went through the expense of having my driveway Plowed and a clear path to my MAIL box Shoveled. I was surprised to see " ATTEMTED DELIVERY" when I checked the tracking so I was FORCED to get into my car and take the packages to the post office. So WHAT WAS THE REASON FOR THE ATTEMTED DELIVERY? I did my part at my expense to make it an EASY delivery. What happened to your MOTTO "Neither snow nor rain nor heat nor gloom of night "

I would give zero stars if I could. Staff needs retrained. Processing a change of address for…read moredeceased family member and staff sent me to Massillon For no reason . This was my second trip to take care of this. Rude and not helpful.