One of the easiest transactions with a dealership ever. They…read morewere fine communicating via email, made me an offer for my car, stuck by it after seeing it in person, absolutely no games. They were able to pay my car off and cut me a check very quickly. I look forward to doing business with them again!

Extremely frustrating experience. Started off well, but quickly went sour…read more Went to get a quote for my car and received one from the junior guy that day. Both the owner and the junior guy inspected my car. The junior guy showed me the comps. I asked if could go higher based on the data points. He said it was out of his control and he needed to ask the owner who was helping a couple at the time. The owner (think his name is Charles) proceeded to scream at me that the offer is the offer, essentially a take it or leave it. Very confusing and rude. The owner was very polite with the couple, but seemed to be triggered by something. Would not recommend

dishonest dealership. He said nothing was wrong with the car. I drove 2 hr there and 2 hrs back. I…read morewasn't even there 10 mins when the car would even drive. Has many faults the transfer case is a mess. And he wants 17.900. Stop trying to fucking rob people bro. YOU knew that Range Rover velar was a piece of shit! Your deal ship is dishonest period. Deserve no star trash dealership

From the owner: We have the best cars at the best prices, come visit us! Falamos português! Hablamos español! read more

Salesman was so nice, even leaving messages to call him if I needed anything. Until I found a screw…read morein my tire. Everything changed, I called and he says" Do you have a tire repair kit! I say no. He says he doesn't either so there's nothing he can do for me. I say at 315 that you must have service people. Then he says all his service people leave at 330! Really!!! I wouldn't go here to get a car. They'll abandon you as soon as you leave.

No words!!! Sold a car that has mold. Oberto was extremely unpleasant to work with and not…read moreprofessional. Every time we asked for him or went there we felt like we were not welcomed. Tmafter reaching out to corporate they did take the car back but 3 months later. I would not recommend this place to anyone! Not sure how one can work in customer service and not have any skills to do so.

Do not buy a car from here…read more The car they sold me was a lemon - it sat at the dealership and an outside electrician for 17 business days. They pushed me around during the entire process. During repairs, the salesperson promised to be in touch with updates as they came but was not. I texted her nearly every day and she rarely responded in a timely manner, would not answer follow up questions and would not pick up my calls. The dates she gave me kept getting moved. Finally, I decided I was not comfortable keeping the car as I felt this was a bigger electrical issue. I was prepared to talk numbers as outlined in Massachusetts Guide to New or Leased Car Lemon Law but the salesperson agreed to refunding me the price of the car immediately. This was in person on a Saturday (5/23) and they told me to come back the next Monday and the manager would give me a check for the price of the car. I sent an email confirming this information as I wanted it to be documented, then they reply back via email that the check will be ready on Thursday. They had just told me that they would give me the check on Monday, why wouldn't they tell me Thursday instead? I had to ask another employee to bring the salesperson out to speak to me as she took her lunch break instead of spending 1 minute to explain this. I come in the next Monday (5/25) as the salesperson said we can start paperwork then. When we get there, we're waiting about 15 minutes until she comes with a check for almost the full amount I paid them - the price of the car, registration, inspection, and tax. No explanation or acknowledgment that this was happening today or that they were refunding me everything I paid to them. I deposit the check on Thursday (5/28) but then on Saturday (5/30), the salesperson calls me. She says their accountant "denied the check" and to come in next Thursday and they will give me cash instead. She said she would tell me what time to come in, naturally she didn't and so on that day (6/4) I told her I would come in at noon. I get there and they say the accountant is out right now and to come back at 5:30. During this, another employee chimes in by saying the check didn't go through because I didn't deposit it the same day they gave it to me and that they have had this issue with other customers in the past. We stand there for almost 20 minutes waiting to speak with the manager, who is sitting in his office "on the phone with the bank". He gives us his word that at 5:30 they will have the full amount in cash for me. At 4:20, I get a text from the salesperson saying that they will only give me the price of the car today, and that I have to come back the next day (6/5) for the taxes, registration and inspection because "the payment goes through the DMV and takes a little longer to process" and that "the accountant just told us". We show up at 5:30 and both the salesperson and the manager have left for the day. The employee who handles finances comes out to deal with me. I ask him why I can't get the full amount they promised just 5 hours ago and he says in so many words that they do not have enough cash on hand. To my surprise, I actually got the rest of the money from them on 6/5. What kind of business are they running that they would take back a car before properly discussing it, that their check bounces, that it takes them nearly 2 weeks to come up with $4,000 to pay me back, and that they would push a customer around like this? It was excuse after excuse after excuse. Between the salesperson and the 2 other employees who spoke to me, no one could get their story straight. Their word means absolutely nothing. Working with them is a waste of time and money.

I have spent weeks looking for the right 2020 Ford Transit Connect cargo van. In Ct where we are…read morefrom I could not not find anything that was not either completely beat up or did not have the accessories I was looking for. I then started trying some of the dealers in the Massachusetts area. I found one place called Boston Prime Cars just outside of Boston. I gave the guy a call. He said the van was there and that I can make an appointment and come up and take a look at it. I spoke with the gentleman name Will, Will was very polite not pushy at all. Just a good salesman. My wife and I took the ride up to Boston took the vehicle for a test drive noticed it had a little wheel bounce. Had a small dent in the rim and I told Will about it. He said he would take care of it. The van was super clean and had all the accessories that I was looking for. I told Will if he would repair the rim that I would go ahead and purchase the van. I was then introduced to his father Jp. It was quite obvious where his son's professionalism and manners came from absolutely great people to work with. JP and I went ahead and did all the paperwork for the loan within a half an hour. I had my answer and he said that he would do all the paperwork and get the truck registered and ready to go in a few days. That was good for me. A few days later, Will called me and told me the van was ready to go not only did Will drive my van down to Connecticut to register it. He also replaced all the tires, replace two rims, replaced front brakes and rotors and all four hubcaps. On top of that, he detailed the whole van inside and out. When my wife and I took the ride back up to pick up the van, everything was ready. Everything was perfect. I cannot say enough about JP and Will for how they run a business and how they sell their vehicles. I own own business for approximately 30 years and I can tell you this I was fully impressed with every part of the sale. I would like to personally thank JP and Will for everything they did for us. You guys are absolutely amazing. I will be in the very near future purchasing one or more vans from you guys as well. Not only did I purchase a vehicle I feel as though a I made 2 very good new friends as well. Regards, Glenn Higney President/CEO Allcom Communications, Inc.

First time customer at Boston Auto Works......Definitely will not be the last!! Fast, friendly and…read morehonest service. Fair Prices and top quality work. I highly recommend Boston Auto Works. Five stars *****

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

Friendly, quick and convenient service. Tinting looks terrific and at a great price. Would…read moredefinitely have Mobile Tint Shop work on my vehicles going forward.

I got my front windows tinted here a month ago, and it has held up great…read more However, I did not ask to have my front windshield tinted, but they did it anyway. After taking the windshield tint off, I found multiple parallel linear scratches on both sides of the windshield under the tint. It's a new car, so I would have noticed if there were scratches before. See the photo. Omar told me he would call me over the next couple days about fixing the scratches, but he did not. I called to follow up in the next week, and they said I would get a return call later that day. I did not receive any call and have not received any information in the last month. I am very disappointed by the lack of communication.

We chose preflight airport parking for our trip out of Boston's Logan airport. We dropped the car…read moreoff, were quickly picked up by a shuttle and taken to the airport. Upon our return, we were able to follow the easy instructions to find the shuttle and get back to our car. We had a group of 7 people, so we needed to take separate shuttles. The second group waited no more than 3 minutes for the second shuttle to arrive. Simple process, easy to understand, very fair pricing. Will definitely use this service again!

Absolutely love parking here! Always an open spot and the drivers come get you within minutes!…read more Very friendly and courteous drivers. Very easy to use and pickup at the end of my trip was a breeze! Will continue to use this service. Thank you

I got a truck from them and it took a while to pick it up.. Finally got my truck. I was promised a…read morewarranty but never got it just the 90 day even tho i was told 3 year warranty. I asked around and it seems like everyone had issues with this place. BAD CARS and BAD SERVICE. I now have to spend over $1,800.00 out of my own pocket for a repair. when I got the truck I asked them i need breaks and they said they put on new breaks and checked everything and it was fine. after the 90 days my AC blew after a long conversation they finally fixed it and had to pay $100.00. Now i have a problem with my rear breaking system and my emergency break plus other rear end problems that's gonna cost me over $1.800.00 out of my own pocket. the rust on the body witch i was told they fixed it and was mixed at an auto body shop, i know see the rust coming back, witch makes me they did a half ass job. I will NEVER recommend anyone to buy a used car at Auto Brokers in Somerville..I traded my old car for a used car. My car has problems witch I told them, all minor problems like no AC..I bet you who ever purchases my old car will purchase my old minor problems.. Auto Brokers of Somerville really screwed me ..*****PLEASE DO NOT BUY FROM THIS PLACE****

Purchased a vehicle that was described to be in 'mint condition.' Though it had been in a major…read moreaccident and had severe underlying engine/transmission problems. They did fix some electrical problems but we're tough to deal with and acted like it was so wrong to ask for a decent vehicle for a high price. In addition, they took $500 off the sale online the day I put down a large deposit, and would not return the money, saying it was for someone who paid all in cash. That was a good cop out at best, but is illegal in MA. But they said there's nothing I can do to recover the funds, and I was stuck with a sick vehicle. Typical shady sales tactics and dishonest business processes. You can't trust them, and need to be wary about your excitement over buying a "luxury " vehicle when it comes to Auto Brokers.