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US Customs & Border Protection

3.7 (103 reviews)
Open 6:00 am - 9:30 pm

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Mayra G.

Always very professional staff holidays lines are huge always spend 3 -4 hours a day to cross to Sandiego

Mark D.

The times just keep changing with world security. We decided to get the Global Entry/Sentri Pass and be able to go through the short lines instead of the long ones....and you get a TSA approved status for airline security lines. There were choices of going to LA or Otay mesa which was a no brainer. We had an eight am interview so we did get up early. The provided directions were perfect and put us right in the parking lot. And directions from the parking lot to thier front door were on point. Appointments were running on time. We were interviewed by Officer Abts, very nice fellow and he kept it light and informative. In and out in about 30 minutes. The hours are 6am to 10pm. I guess its warranted but didnt see that big of volume when we were there. I reccomend going to this office. The intake personnel were very polite and nice.

Jennifer A.

I applied for the global sentry card and it was a smooth process, the first thing is that you have to apply online and then from there make an appt. I did the one in Otay Mesa, I got there before my appt at 7:45 am waited for about 15 min, the agent was nice and was just waiting for my prints and as soon as you know it, I'm done, I just have to wait a couple of weeks for the card, My advice is follow the directions on the website and don't get lost and print out the stuff they ask you such as proof of residence, like a utility bill, the letter of appt and don't forget your passport :) The cool thing is you also get tsa pre boarding

Waiting room....bring a book.
Lawrence C.

Yes, The program is excellent. But this review is for the office, not the program. This office, manned by Homeland Security employees, perhaps reflects the attitude that we all encounter at the airports.. ...and that is because they wear a gun, and provide a service that the public wants, and needs, they get to operate as they see fit, without any recriminations from the public. This office needs some managerial oversight. Can anyone work any slower? ?? They need an incentive program. Perhaps then, productivity would increase and wait times would decrease. Be prepared to wait, even with an appointment. Bring a book because mobile data is extremely intermittent inside.

9/13/21 waiting for my turn
Joey G.

Disorganized on how you get checked in. Lady outside checks that you are here, but you can't come in..... Now check in lady seems to have gone to lunch and every body now rushing in to get checked in and able to seat inside!

This is the parking lot everyone's talking about it is no longer available for use.

I had a 12 o'clock appointment for global entry/TSA and waited about 15 min to go sit inside the lobby because they are social distancing so there's not many chairs. I was called for my appointment by 1 o'clock and it took about 30 minutes for the interview. Officer Santiago was great and all the officers were kind and helpful. Heads up...I made the mistake of looking at some of the photos here on Yelp that people posted a few years ago and there's a lot of construction now so that front parking lot is now employees only and no longer available. You have to park before you start going down that small street toward the building. Somewhere on the site or on Yelp I was told to ignore the authorized vehicles only sign so I did and ended up getting a pricey ticket from border patrol. Border patrol are not the same as the officers in the senturi office. They will give you a ticket. Bottom line choose some of the paid parking when you come to the end of Roll Street where the dead end circle is and do not enter that small street!

App said 20min, crossed in under 8min! ... The app hasn't failed me yet :)

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Outstanding service. Proper check. I don't mind the interrogation because they are keeping the border safe.

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Ask the Community - US Customs & Border Protection

Does everyone have to have the Sentri card to pass threw in the vehicle or just the driver?

Yes, each individual must have their own Sentry card. Otherwise the one with the century card can stay in the vehicle and the others can be dropped off to walk across the border.

Can I make an appointment at San Diego International airport for an interview on my Global entry application?

Not anymore. That location no longer offers appointments.

Half doors on a jeep, eill thry pass my jeep for sentri?

Eric, The reason there's no answer yet is because your question is unintelligible. You have two… Read more

View All 4 Questions

Review Highlights - US Customs & Border Protection

I was dreading my global entry interview as I would going to the DMV, but I left my appointment very impressed.

Mentioned in 9 reviews

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Comandancia Centro - Policia Municipal - Corrupto

Comandancia Centro - Policia Municipal

1.3(14 reviews)
5.8 miZona Centro

I just got back from TJ tonight and I am SO MAD I got HARASSED and ROBBED by the TJ police!!! Ive…read morebeen going to TJ for 20 years lots of fun never had this happen maybe Im just lucky!!! I was coming back from the bars (HK) I did NOT drink or do any drugs, the taxi dropped me off at the drop off at the San Ysidro entrance, as I was walking along the walkway 2 TJ officers stopped me and started harassing me asking questions, going through my pockets and they found a viagra pill which they said was illegal. I was going to tell them efff offfff but I had to be cool. They told me they would take me to the station if I didnt pay them $200, I was FURIOUS but I had to be cool not make a scene!! I had to pay them then they let me go. I was red with anger as I walked through the US entrance and told the US agents what happened!! If anyone knows how to report this to the TJ police dept and US consulate let me know!!!

COP OR THUGS? IF YOU SEE A SLIM COP WITH BRACES THATA EXACTLY WHO IM TALKING ABOUT. KARMA WILL GET…read moreYOU!!!! I accidentally ended up in the wrong lane while trying to return to the U.S. from Mexico. The GPS directed me that way, and although the lane said "Medical" in Spanish, it also said "USA," so I assumed it was the correct way. A couple of other cars made the same mistake and entered that lane with me. The cops immediately started screaming at us & made us back out of the lane. They stopped and immediately started asking for my ID, registration, and other documents. I explained that it was an honest mistake and that I was just trying to get home. Despite this, they gave us a long lecture and then threatened to impound my car and said I'd have to pay a large fine. Then things escalated -- they demanded we open all of our bags and show them how much cash we had. After that, they started saying it wasn't enough. They proceeded to search our entire car, including the trunk, without giving us any reason or asking for consent. A man nearby -- a Spanish-speaking local -- began yelling at the officers, telling them to leave us alone and saying they had no legal right to search us. He seemed to know what was going on and called them out on it. After that confrontation, the officers' demeanor changed. They suddenly told us to follow them back into Mexico. We had no choice but to comply. Once we were out of the way, they pulled us over again, TOOK ALL OUR CASH, returned my ID, and told us to get back in the proper line to cross the border. US CITIZENS NEED TO STOP GOING TO MEXICO AND CONTRIBUTING TO THE ECONOMY!!!! We go to get away for a small vaca & look what happens to us, cops are corrupted. You can't even enjoy your time because people are BEGGING for money, 6yr old children & up are working/talking to strangers for money, people are carrying puppies & holding them up to your window for sale while you're waiting in the boarder line.

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Comandancia Centro - Policia Municipal
Comandancia Centro - Policia Municipal - Corrupt police

Corrupt police

Comandancia Centro - Policia Municipal - Policía corrupta

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Policía corrupta

Tijuana - Ensenada Scenic Highway - I was there & I saw JESUS on a hill!!!

Tijuana - Ensenada Scenic Highway

4.6(5 reviews)
3.5 miLa Postal

Throughout undergrad and grad school, I often took trips south of the border. My most common…read moredestination in baja back then was Ensenada, which sits about an hour's drive from the US/Mexico border. That drive gave me two options: the toll road ("cuota") or the toll-free road ("libre"). I always opted for the toll road, as it is heavily patrolled by law-enforcement, and the commute time is considerably less than the toll-free road. There are three toll booths between Tijuana and Ensenada, which runs you about three dollars and change per booth. Traffic has never been an issue for me on this road, and neither has anything else. The scenery along this route is beautiful! The road hugs the cliffs along the coast of Baja California Norte. If you are a fan of winding roads, a-la-PCH-in-NorCal, then you will like this stretch of road as well! Rosarito sits along this route, about 15 minutes south of Tijuana. There are also various gas stations and convenience stores along the way. I like their coffee, particularly the mochas from 7-Eleven. I also get a couple of bottles of water for my stay in Baja (do NOT drink the tap water!). This road is safe, day and night. There is often a military check point, but the personnel are pleasant people. The police are no issue either, I've only been questioned once by them. I was riding alone in a beamer in the middle of the night... Don't let the news scare you, Baja is actually a safe place to visit as long as you don't look for trouble and mind your own business. And if Ensenada or Rosarito is your destination, then take this fine stretch of road there.

Review 29 The scenic…read moreHighway to Ensenada is one of my favorites, it's beauty resembles the Big Sur to Cambria stretch of Highway. Rollinghills and quick back to back turns makes you wish you were driving a sports car. (Video) The current speed limit is 70 mph, in my opinion the highway is not designed for this speed. There's areas you could exceed 100 mph but the danger is the uneven road. That being said if you do have the opportunity to drive this highway use your better judgment, your experience and know your vehicle capability. This is a toll road with two pay booths per direction, The current toll is $2.10 per booth North and south. Mexican pesos or US dollars only, no credit cards. On weekends expect 3 to 4 sobriety checkpoints, all week you can expect a bunch of drivers that think they have nine lives. I suggest you drive this highway during the day unless you're extremely comfortable driving at night with zero street lights. Have fun responsible, peace out! (excuse the miss spells and grammar errors, talking to my phone as I'm driving) Plan B.

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Tijuana - Ensenada Scenic Highway - Mira es JESUS!!!!! Hola Jesus!

Mira es JESUS!!!!! Hola Jesus!

Tijuana - Ensenada Scenic Highway - "Christ of the Sacred Heart"    Keep your eyes on the road and cell phones stored or you'll meet him :)

"Christ of the Sacred Heart"    Keep your eyes on the road and cell phones stored or you'll meet him :)

Tijuana - Ensenada Scenic Highway

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Chula Vista Police Department - He ILLEGALLY SEARCHED neighbors truck. Lied to me his reason.

Chula Vista Police Department

2.4(37 reviews)
10.4 mi

Officer Tabor #1410 ILLEGALLY SEARCHED the neighbors truck. It was in the red curb/expired tags. I…read moretold him why are you TOWING and NOW ILLEGALLY SEARCHING someones car? He lied as usual. The Tow company stopped/returned the truck. THEN TABOR RETALIATED AGAINST me and put ticket #P717952 on my Truck (@ND TICKET IN 3 MONTHS FOR ILLEGAL CURB TICKET). As you can see in the photos my car is parked LEGALLY. He was SO UNPROFESSIONAL, and I am pretty sure he put the same ticket 1 month or so ago. PLEASE HAVE HIM TRAIN IN LAWS. He definitely has a LOW IQ and is not an asset to CVPD. PLEASE STOP STALKING ME. Now he nows where I LIVE. Please email me to DISMISS that ticket!!! I have sent Chief Kennedy the photos in a packet. I will also put them on social media. TABOR IS A LIABILITY TO CVPD. If I do not get a dismissal on the ticket I will small claims Tabor. Thank you --L Lisette@L2Design.net

9:48pm Mar 24 Dispatcher Garcia I don't appreciate her interaction was unprofessional . She hung up…read moreon me quick ... she said she placed me on Hold but she just Left our convo ABRUPTLY ... NON ER LINE. Not Cool.... The Cv Department Have No Empathy. It's a Hit or Miss if you get a someone that has Empathy. Read the Reviews, they don't care about how they Treat people or doing a Good job.

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Chula Vista Police Department - Inside CVPD front lobby

Inside CVPD front lobby

Chula Vista Police Department - THIS IS IN THE MILLENIA AREA SOLSTICE ST. COPS ARE CORRUPT HERE. JUST LOOK AT THE BAFFOON. LOW IQ. LOOKS GAY.

THIS IS IN THE MILLENIA AREA SOLSTICE ST. COPS ARE CORRUPT HERE. JUST LOOK AT THE BAFFOON. LOW IQ. LOOKS GAY.

Chula Vista Police Department - Street view of the Chula Vista Police Department building

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Street view of the Chula Vista Police Department building

US Customs & Border Protection - policedepartments - Updated May 2026

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