I visited this practice at their Round Rock location over a year ago and had a billing issue with them which resulted in me being overcharged for visits. When I scheduled my yearly follow up, I tried to explain to the staff what happened the year before and asked them to verify my cost before I came in for my visit to prevent another over billing. The staff person I spoke with, whom I believe was named Stephanie, was very rude, wouldn't allow me to finish a sentence without interrupting, and basically blew off my concerns. My concerns was not about the money, but the time I, as the patient, invested in getting that billing mistake corrected that should have been handled by the correctly to begin with.
Now my concern is more about the customer service I did not receive from this staff. When I realized I wasn't getting anywhere with the employee, I asked for her supervisor and was transferred to her voicemail. 24 hours later and I did not receive a return call so I Called back. I was actually connected to the Dr. Miller himself, who admonished me for complaining about something that hasn't happened yet. Like his staff person he was rude and very unprofessional. It became clear to me at that moment that the staff at the clinic doesn't believe in customer service and learned is only mimicking their bosses attitude.
I recommend that you not visit this practice if you expect a certain level of customer service and professionalism from your provider and staff. read more
