If you are looking for primary care look no further than Lauren Beaumarchais at fast pace Primary…read moreCare in Dickson TN. She was wonderful. Someone like myself with high anxiety and depression she was very comforting from the very start of the visit. She was very attentive with everything I was saying and she never once made me feel dumb or feel less of a person like I have gotten in the past from other doctors or NPs. Someone like myself who suffers with weight issues, anxiety, depression and high blood pressure she made me feel calm and relaxed. What a wonderful experience. God Bless her. Also all the staff were wonderful as well.

went in for a severe ear ache, waited for an hour to be seen, even though i was 3rd in line…read more finally got called back waited for another 30-40 minutes for the doctor or whatever she was to come in and the way she acted towards me was very unprofessional !!! all i wanted was relief, ear drops or told how i could help make it better !! what i got was just looking in my ear, probing it even though it hurt like crazy and her telling me to sit still !!!! how can i keep still when i have cervical dystonia and a ear ache ???? then said since its hurting you so bad i can send you to the er for pain meds !!! i didnt want pain meds, never asked for pain meds !! that was the biggest topic for her !! i wanted ear drops and or antibiotics !! help for this ear !!!! maybe suggestions how i can treat it or make better !! but no all that was said is if you need pain meds go to er and i can send over some antibiotics and steroids, then she walked out !! had to google and ask pharmacists how to help ease my ear !! i will never go back !!!

They don't honor appointments. After waiting over a half hour, and others being taken back, we were…read moretold that appointments only means you can't be turned away and that they see people in the order they arrive. The waiting list shown online and their screens isn't how they callback people. Otherwise, they don't follow their corporate policies.

We waited for over 2 hours to be seen when we scheduled an appointment! The PA is over worked with…read morelittle help. She does her best! I would recommend going elsewhere.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Fantastic place to get blood labs drawn. Really professional staff and very friendly.read more

The receptionist was lazy, and she had a bad attitude as if we were interrupting her from…read morescrolling. The MA was inefficient in her care. The PA was a little nicer, but we had to suggest things to look into. They did not have the supplies needed for the machine. They admitted they were low on supplies weeks ago. I would never recommend anyone visit here for any diagnosis.

Extremely fast! I was in and out without an appointment in less than 30 minutes. The staff was very…read morepolite and friendly.

I travel quite a bit for work and this location is close to one of the areas I work in. I've come…read moreto this location a few times and it has always been very clean, the providers have went above and beyond, and the front desk has always been extremely friendly. A few years ago we left early while on vacation due to a really bad staph infection, when we arrived back to TN this location was open so instead of going to the ER, I had my husband bring me here because they had treated me a hand full of time before and I just trusted them. To this day I will still drive to this location, even if it is out of the way because their teams are very knowledgeable and they are always positive and friendly. Shout out to this team, they are ALL so wonderful!

This place is neither urgent nor do they care about you as the name might suggest. We waited 3 days…read morefor the throat culture results because my brother was in immense pain, and we needed antibiotics ASAP. The results came back negative, and when we asked for the nurse to take a look at his throat again, all she did was say "gross" and dismissed us. We went to Vanderbilt the very next day, and my brother's tests came back positive for Strep, but the infection had become so bad, we went to the ER. Terrible service. Even I could have given a better diagnosis and I have a computer science degree.

Nurse Evelyn literally saved my life one time. A wild ride, great experience, but do not plan to…read morerepeat. She's the best.

In line with so many other reviews I am extremely disappointed with the service. I went in and was…read morediagnosed with Strep on a Tues. I was given two scripts. The pharmacy called and said they were out of one so called back at 5:03 to ask them to send it to another pharmacy. The clinic failed to call that one in before they closed at 730, leaving me in pain all night. After three days I wasn't feeling better so called to get a different antibiotic. After three calls I was finally able to speak with someone at 7:05pm. They simply told me they wouldn't call in another script, despite being told they would on my first visit, and would need to come in again the next morning. Obviously this would cost me another $350 out of pocket. Not to mention I can't help but feel like they didn't want to deal with me being just 25 minutes before closing. There are many good walk-in clinics to choose. Vanderbilt doesn't appear to be one.

Terrible place! They are more interested in taking your money. When I asked to redirect another…read morepharmacy they told me it could take up to 3 hrs when I was feeling so sick and needed asap. The nurse said she would call me to let me know when the dtr called the Rx in but she never called. My daughter should have gotten an uninsured discount but i stead they charged her the full amount.

Besides deleting my review on Google.... I definitely rated again... but…read more Would not recommend had a work injury showed up having to wait almost an hour, had tingling cold numbness feeling in my foot, I seen the Pa Robert Bronson; was rude, cold, condescending, cocky, and had a mouthful of attitude. He would not listen made snarky remarks and was rude towards my self and my mother who has a degree higher than him... he is a respiratory physician and it shows... he has no bedside manner and 1000000% would not recommend going here if he is the Pa on shifft... nurses were amazing an helpful. Bronson was kicked out of my room because I got tired of being in pain and him being rude and incompetent.