After researching different reviews for salons (and there wasn't too many!) I came across this salon when I was walking around downtown Broadway. I decided to contact them to ask if they used Prevana- which to my delight, they did! I had emailed other salons near me and this salon was the only one who really was interested in my questions and answering them accordingly- thanks Eren! After explaining that I just moved here and what I was wanting, Eren recommended Monica for me.
When I arrived for my appointment, I did not have to wait, I was seen right away by Monica. Monica was very friendly and approachable and was very excited to work with the colors I had chose. I was very pleased with my overall cut and color.
The only reason I did not give it 5 stars is because when I spoke to Rachel (receptionist) about confirming my appointment, I wanted to verify the colors they had in stock- so that it was readily available for my appointment. She told me not to worry, that Monica would have the color and if not- another stylist would have it. Well, as it turns out, they did not have1 out of the 3 colors I use- so I was a little disappointed with that- especially since I had asked about it prior to my appointment.
I have another appointment with them in November and Monica said that this time, they would have all the colors for me, so I'm looking forward to my next visit.
http://www.urbanretreatsalon.com read more