This is long, I know, but to sum it up, customer service sucks and whatever you do, don't go to Carly.
Went in for a haircut and was placed with Carly. She asked if I wanted my hair colored bc she could see grey hairs peeking through. I said sure and she proceeded to put toner on my hair. Said she would be back to check on it in 15 minutes. Came back 7 minutes later, didn't check it and just rinsed *you could still see grey* but trying to not be a complainer I went with it. She then gave me my cut, (a LOT shorter than I wanted, but again, went with it) styled it and sent me on my way. When I got home and brushed my hair out I realized that the left side of my head had strands that were as long as my hair was when I came in, and the ENTIRE left size was about a half inch longer than the right side. Completely frustrated (bc I spent $115 on a crap service that day) I took scissors and trimmed the long pieces to match the left side so that when I went to work the next day it wouldn't look like I got a bad haircut. After work I stopped back by and talked with the blonde chick at the front desk. When I pulled my hair down; before I could get any words out she said "I see it, I'm so sorry!" And proceeded to get me an appointment with Morgan later that day. She told me that I would get a refund for the bad service, or that Morgan wouldn't charge me. I was grateful and came back later that afternoon to have my bad haircut by Carly fixed. Morgan did great, had to take more off to even it up bc it was so bad, but nonetheless it was better. Then she charged me for a full haircut. I don't blame her for this, bc she didn't make the mistake, but I was taken off guard bc I thought I wouldn't be charged. I paid without saying anything though, assuming I would receive a refund. I asked the lady at the front desk, who was different than the blonde one, and she; with no personality or customer service skills, told me to call tomorrow bc the manager was gone.
So I did. Called, left a massage, waited 3 days, called again, left another message, waited 2 more days, went in IN PERSON and was condemned for being assertive. Was told that the manager was taking her mom to an MRI and scoffed at when I was frustrated that I'd been given the run around for 6 days. Finally go in the next day and make contact with the manager. She was going to refund me on the spot but the register only had $100 bills in it. I was told to come back the next day for a refund. Before I could return I was called and told that the owners would be in later that day and they would have a meeting about my refund. She said it needed to come from Carly since she was the one who gave the bad service. So I,again, wait. Get a call the next day saying that they decided not to refund me bc it is their "policy" that if you take scissors to your own hair any warranty on the service is void. I asked to see that in writing bc it wasn't anywhere on their site where I could find it and didn't see it posted in their shop either. She told me she didn't have time to have that conversation with me and hung up.
So to sum it all up: For being awarded the title "best salon in OKC" in my opinion, they don't have it. Not
The talent needed, not the policy, and sure as hell not the customer service. read more