I bought a voucher for microdermabrasion and purifying mask , but never got the service. I never write reviews, but I was so disappointed and frustrated, that decided to sign up and leave a review. Maybe it can help somebody to save their time and money.
The 1st time my appointment got cancelled 1.5 hours prior to the booked time. The person on the phone said that they just noticed that this time was double booked (I booked my appointment 3 weeks before that date). I've re scheduled for another time and the person reassured me that this time is available. When I came for the appointment, the person at the reception said that she booked me for another procedure (laser hair removal!!!! - I wanted microdermabrasion - not even close) and there is no esthetician available. I was very disappointed as I had to make arrangements to get there. The receptionist offered extra service next time to compensate for the inconvenience. I booked another appointment for last Friday at 3:30 pm. Coming there, I was 7 min late due to construction that is happening at the plaza where the salon is located (was there literally at 3:37 pm), and I was not warned about that. When I came to reception, a woman told me that she cannot "take" me as I am late and she has another person coming in 15 min. I was surprised as I specifically asked on the phone for how long the appointment is going to be (to make arrangements at work) and was advised that it is going to take around 1 hour. The lady at the reception was rude and indifferent, saying that if I'm late I should call and told me that there is nothing she can do for me. At this point I didn't want to re-schedule another appointment.
This was very disappointing and frustrating! read more