So after I posted my review, the 'owner' of the establishment wrote back on google review with an apology (while calling me Julie) and her side of the story - which was more talk of how great the hydrobrasion is. What made me furious though was when they disclosed my private medical information on the public review forum. Any sane person that owns their own business would know that this isn't allowed at all. They had just breached PIPEDA and their own privacy contract that they had me fill out at my appointment. After calling the number for management they left me relentlessly and sending emails, the technician finally called me back after I had informed then that I've contacted my lawyer.
Initially, she apologized for the poor service but didn't understand what she had done wrong. After a while of going back and forth, she reluctantly admitted to me that she was the owner. She initially said she's a technician, then part of management, then the owner. She said that she only wrote her response because I'm hurting her business. I told her that she can't do something illegal because she doesn't like a negative review. She then admitted that she wasn't the one who wrote the response - her partner did since he's the one that handles e-mails. I asked if this partner is also an owner and she said no and revealed it's her son. Why is her son responding as the owner if he isn't the owner? AND WHY DOES SHE KEEP LYING WHEN SHE SUCKS AT IT?
She said she'll call him and have him take down the post immediately. She called me back after to say that her brother in law's a lawyer and told her this isn't really illegal after all. At this point, I was livid that she still hadn't taken the post down and instead took that time to find a way out. I told her that's fine then since I already reported her establishment since I gave them a whole day to retract what they had done. Then she panicked again and said she'll take the post down again and told me I remind her of her daughter. WTF how unprofessional are you to be telling an angry customer something so stupid and irrelevant? She realized this mistake by my reaction and quickly asked how she can right this wrong. I told her I want 3 things: an apology, a refund, and for my post to be taken down.
She agreed to them all and asked for 24 hours for the refund and retraction. I agreed and we got off the phone again.
She finally called me back again after and said she's able to take the post down now but if she were to do that, I must change/take down my post as well. I told her there's absolutely no chance in hell I'm doing that. She insisted I'm hurting her business. I told her that my post is completely legal and based on my personal experience and she cannot hold my private medical information as a bargaining chip for a good review. I can easily speculate how she has such good reviews now....
After reaming her out and being on the brink of suing, she finally had the post changed to hide my private information. Then she said she's only giving me 50% of my refund since it was a groupon purchase and she only gets 50%. For a woman who could possibly lose her business, I don't think it was wise of her to try haggling me over $20 but by this point, I was done with her.
I emailed Groupon to let them know of this whole situation and asked for my other 50%. Groupon handled it with much better class, apologized on her behalf and offered to refund the whole 100%.
On our final call, she went on this rant about how she's a good christian woman and doesn't want to be on bad terms with anyone. I don't see what her religion has to do with any of this other than her trying to guilt me which clearly doesn't work. What I DO see is the poor and failed execution in her manipulation.
I don't believe in the integrity of any positive post here after her attempt to hold my private information ransom in exchange for a nice post. read more