I've had numerous procedures Botox, filler, BBL, to name a few here. Every time I've had a great experience. The staff is wonderful and makes every effort to keep you comfortable. Susan Cross is truthful & does not give false facts about products, procedures, or treatments so expectations are reasonable. I've used their services for over 10 years. I am 66 years old. My income is limited & I do my best to follow their recommendations. Having great skin & looking my best is an investment I do not regret making. Thanks to their expertise my age is usually guessed much younger than it actually is. I highly recommend Urban Effects for those who want to have a natural youthful look without a "frozen" appearance. (Dont forget your hands!!!) Joyce G. read more

Amazing as always. I love this place! I have had 2 pro fractional lasers and 3bbl in the last 2 years. It has made a big Difference . In my skin tone, fine lines, brown spots , freckles. Everyone is very nice and friendly . Susan has done my treatments , she is great! read more

If you are looking for a place that listens to you and totally gets you, this is the place you need to be! These ladies are fabulous. 7 years ago I walked into Susan's office in tears. I had acne and rosacea and had just moved to the area. I didn't even have an appointment. Without missing a beat, I was being evaluated and taken care of. Susan has been in the business forever and does a great job with skin analysis and tailoring to your own specific needs as well as having high expertise in Botox and fillers. Nicole is a real go getter and is meticulous in her technique. Alice, RN and Jessica (amazing aesthetician!!!!!!) round off this place with smiles and laughter. It's only Botox people, let's not take ourselves too serious! This place has your name written all over it! My favorite. No matter why you ultimately take those first steps into their office. They get it. They get you. read more

This place is amazing I've been a client for over 5 years and never have been unsatisfied. My usual treatment is with Botox I stay away from anything that offers less of a product for less money because it's just that "less of a product" dysport is less money because it's not as long lasting I've always been explained the difference here. Ive had fillers in my lips and had amazing results. My schedule is crazy and I go out of town a lot, if I ever call and ask to get in last minute they go out of the way to make it happen. I really can't say enough, this place is my favorite by far!!! read more

I had a few very good experiences here. Then I had a few very bad experiences here. Twice with Botox that left my face paralyzed in two different places. Looked like I'd had a stroke for close to five months. Again, this happened not once but twice at different locations on my face. I have had Botox since a few times at a different business with zero negative effect. This was 100% on the practitioner. I could not in good conscience ever recommend this place to anyone. read more

Had Dysport to get rid of frown lines, really nice staff but the frown lines came back within 4 wks that's ridiculous! Seems like it's a decrease strength in Dysport, either manufacturer has changed it's product or there's a dilution factor problem by the person mixing it. Not satisfied by the treatment, but the staff is great. That's why I gave 2 stars but the effectiveness of the treatment would be 1 star. Unfortunately I won't be back since it doesn't seem to work the way it's suppose to! read more

I just had my first go at botox and filler here.....Wonderful ! The staff are so kind and intelligent, willing to listen and explore all your ideas with you, while explaining all your options. I strongly suggest Urban Effects to anyone and everyone who has any interest in any of their services. My results are better then what I expected and at a fair price. read more

Unfortunately, I was very disappointed in the BBL treatment through Urban Effects. I've had BBL treatments before, and have always seen amazing results. I saw no results whatsoever with the treatment through Urban Effects. I believe that is because they didn't take the time to treat the problem areas that concern me. I have broken capillaries on my nose area. Other spas have been able to remove them completely so that they fully disappear. I made mention about this concern in the numerous forms that I filled out, during the skin analysis with the nurse, and again during the treatment. I purchased the BBL for the entire face hoping that these problem areas would receive attention. They did not. It was a quick scan of the face with not extra detail to the areas that needed it. So I paid a lot of money and walked away without results. Also, the staff is nice enough; however, I don't feel they really listened to my concerns. They made it known to me that they were the first in the DM area to do BBL. They may be the first, but they are not the best. It's too expensive of a procedure to walk away without results. Also, while I do realize it is a med spa, there are certain adjustments that could be made to make the customer feel special such as giving them a blanket and a pillow, and dim the lights. Sometimes it's the little things. It was suggested to go back and get the hydrafacial. A week later I went back to do that. I have to say I was disappointed that the receptionist did this procedure. I looked her credentials up on Urban Effects website and found nothing stating that she's a certified aesthetician or has had any formal training to do hydrafacials. I think I deserved to have an aesthetician perform the procedure or someone triained in hydrafacials, especially given that the cost is $100. I was caught off guard and didn't know what to expect since I had never received a hydrafacial before. I have, however, received glycolic peels before (which is included in the hydrafacial) and know that there should be a tingling sensation that you feel during the peel which I did not experience. Also, in my experience receiving spa treatments, I like to spend the rest of the day relaxing and not touch my face. I like to give my skin the rest of the day free to breathe. I wish they wouldn't have applied tinted moisturizer to my skin, but rather a moisturizer with an spf. The reason is that with the tint it made me have to cleanse my face to remove it which I prefer not to have to do on days where I have extensive treatments. Perhaps, in the future you could ask your customers what they would like,especially new customers that you hardly know. I guarantee not all of them will want the tinted spf. Those were my issues with my experiences at Urban Effects. I'm posting this review with the hope of helping anyone who is seeking med spa treatments. read more