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    Urban Cottage

    5.0 (1 review)

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    9 years ago

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    Value Village - Value Village Thrift Shop and Donation Center

    Value Village

    2.7(12 reviews)
    7.2 km
    $$

    great big variety at this value village store.. big problem…read moreis..no change rooms??? need more discount days???? very nice employees..... thanks.

    I haven't been to VV Brantford in a long time. I went in last week to look for a specific pair of…read morepants/leggings & found 3 pairs which I would need to try on. I couldn't find the change rooms! When I asked an employee she informed me they had been "removed", that I'd have to purchase the items and try them on at home. I was floored! When cashing out, I specifically inquired about "return policy" and how much time I had to return the item/s. I was informed 14 days to return merch. Never within the scope of our conversation was it mentioned that store policy was "EXCHANGE ONLY". It wasn't until today when I went to "return" for a "refund" was I informed that the store is EXCHANGE ONLY - as an employee pointed to the fine print on the receipt. I was so angry at not being informed of this when I made the purchase & was specifically asking about returns, I tossed the item/s in the cart and told them to keep my money! So NOT ONLY have your stores REMOVED CHANGE ROOMS, you now FORCE people to PURCHASE (perhaps several) ITEMS, go home try them on, come BACK to the STORE (wasting more time & $$), all for an "EXCHANGE" instead of a REFUND!! I'd say that was a HUGE RIP OFF! I have donated several items of wares and clothing to VV over the years - I will no longer be doing that. Your store policies are ridiculous especially when one cannot try on items! Also the prices you're charging for "donated" items is getting pretty extreme - especially when one can buy similar items new for less at discount stores such as Giant Tiger... Bring back the change rooms and "exchange only" isn't an issue - I'm done with VV.

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    Value Village - Thrift Store and donations center

    Thrift Store and donations center

    Value Village
    Value Village

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    Urban Cottage - shopping - Updated May 2026

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